Reviews

Review Details

• Review fromBrian H

  Date: 02/22/2024

  1 star
  No one at the company will call you back answer emails or text messages definitely would suggest buyer beware
  

  American Legacy Firearms, Inc.

  Date: 02/27/2024

  Thank you for bringing this to our attention. Our policy is to reply to all of our customers within a reasonable timeframe. If we are unable to contact the customer by phone, text or email; we do send out multiple letters and consistently pursue any effort to contact them about any open orders they may have with our company.At this time our records indicate that we do not have any outstanding orders for ******************. He has not purchased a firearm from our company in over five years. If you are interested or need to contact us, you may reach us at **************.Thank you,American Legacy Firearms

• Review fromKaren H

  Date: 01/23/2024

  1 star
  I purchased a gun from this company 5 or 6 years ago and all went very smoothly. I purchased another one two years ago with a promise of delivery of Oct/Nov of the following year. I paid the 40% down and they had all kinds of promises for us. I continued to get invoices and decided to pay the balance (my mistake). The delivery date came and went which was disappointing since it was going to be a birthday gift for my husband which they had reassured me it would be delivered by then. When I finally reached someone to ask why the delivery commitment had not been made I was told it would be another couple of months. Afterwards, another email came from them saying it would be more like 6 more months. They now have my money ($3,000) and I have no gun or firm date when I can expect it. This being said we contacted them and told them we would like a refund with NO restocking fees. We have emails from them agreeing to this. They now have missed two commitments for getting the check to us and are now not responding. I guess we are just out the $3,000. HORRIBLE COMPANY AND I WOULD SAY BUYER BEWARE.
  

  American Legacy Firearms, Inc.

  Date: 01/30/2024

  Dear ***************************,Thank you for bringing this to our attention. We are sorry to hear that you have had a negative experience with our company. We take all customer complaints seriously and are committed to resolving any issues as quickly as possible. As soon as it was brought to our attention that you had not received your refund check by mail within the standard window, we moved to expedite a refund check overnight. Our records show that the refund check has been received and deposited as of January 29, 2024.Regarding the timeframe for the overall production and workmanship of the limited-edition shotgun, we apologize for the delay or any inconvenience you experienced as a result. Once your cancellation request was received, we agreed to honor a full refund with no restocking fee whatsoever as your statement affirms. Based on the date we received your order, November 28th, 2022, we regret that fulfillment on your shotgun extended 3-4-months shy of the projected average production window we strive for. Due to the hands-on nature of the labor and the time and attention to detail necessary for the exquisite embellishments, occasionally workmanship may take longer than the average timeframe, and we apologize for falling short. We apologize for any disappointment and regret that we were unable to satisfy your expectations. We hope that this response has addressed your concerns.Respectfully, ***********************

• Review fromRobert A. M.

  Date: 01/03/2023

  3 stars
  I have purchased 3-4 pistols from American Legacy and 1 was a little late, no real complaints on the other ones. That was about 4-5 years ago or maybe longer.
  After ready their reviews, I’m afraid to place a order for “The Liberty or Death Glock” . When I looked at only 16 reviews it seems that there are right at twice as complaints as happy customers. I really liked that Glock. I doubt I place that order and that’s sucks!
  

  American Legacy Firearms, Inc.

  Date: 01/17/2023

  Mr. M******:
  First and foremost, let me just say how much we appreciate your continued interest in our limited-edition commemorative firearms. I would also like to thank you for taking the time to leave a review.
  We take a great deal of pride in our workmanship. Delivering firearms is our highest priority, and we strive to fulfill every order as soon as humanly possible without compromising quality. We are pleased to know we have met the timeframe forecasted on the large majority of your orders.
  With our focus on quality and craftsmanship, we contract with some of the industry’s most well-know and recognizable firearm manufactures. All firearms are made-to-order and the handgun in reference requires some of our most intricate plating & engraving workmanship, featuring a multilayered finish and detailed engraving. As such; our team of highly skilled gunsmiths, artists, and craftsman go to great lengths to ensure that all orders are given the time and attention required for an heirloom worthy of being handed down for generations.
  I want you to know we acknowledge and understand your concerns. Unfortunately, in our experience customers are more likely to leave a review after a negative experience vs a positive experience. I can assure you we ship firearms every month to many satisfied customers within the forecasted timeframe. If there is anything we can do to regain your business or bring you peace of mind, please let me know. I would be more than happy to discuss our process, any past issues with delays, or answer any questions you have. Thank you again for taking the time to let us know your thoughts.
  Kind Regards,
  Michelle B****
  Administrative Assistant