Business ProfileforLa-Z-Boy Galleries of Paramus

I ordered a couch from Lazy Boy on 6/30/2022. It is set to deliver 4/5/2023. Total ticket price was $5,816.03. Sales ticket number 296-69074. Estimated delivery at the time of purchase was 18 weeks on the high end. This couch will be delivered over 9 months later. Although I understand Supply Chain issues, Lazy Boy customer service has been exceptionally poor. We received zero updates through this process unless we called the store, and when we did calls were not returned. I have have had to go into the store to get a response and display my frustration to get anyone to act upon my feedback. I was able to finally talk to the Manager, Nicole, once the couch was complete. She offered a $600 (10%) discount or to cancel my couch. Not great in my opinion. We are over double the amount of time I was originally quoted and frankly I have zero trust in the current delivery date. I would like an additional $400 (total of 20%) off at minimum to make up for the delays/issues and severe lack of resolution. It would also be beneficial to have Lazy Boy update their documents with accurate lead times and provide realistic timelines when people are spending an exuberant amount of money. There are excuses, and then there is negligence - Lazy Boy needs to adjust their practices.