Business ProfileforRoxStar Restoration, LLC

I hired ************************* of Roxstar Restoration for a water damage claim on 7/31/2023 and I would like to inform others of my experience so they can avoid a similar outcome. We hired ******************** assuming he would effectively, and hopefully efficiently, manage the required repairs to our property by providing a timeline on which these repairs would be accomplished. However this was not the case as he would wait for one portion to be completed before hiring the next subcontractor (even when tasks could have been accomplished concurrently). This resulted in extending the life of the project. With the exception of the carpet installer, Select Floors, and ***** (who completed drywall replacements), his subcontractor (******) was extremely unprofessional. ****** would continually arrive late to our property, and when it was brought to ***** attention he replied I cannot control when my subcontractors show up. This resulted in somewhere in the vicinity of a cumulative total of fifteen hours being spent awaiting their arrival throughout the project. I have two small children, one who requires various forms of therapies, and as result of the apparent inability of the two aforementioned individuals to arrive on-time, I was forced to cancel therapies or other children's activities in order to accommodate Mr. ********* ever shifting timeline.I communicated my frustrations with ******************** and rather than being receptive to his customer, he became defensive and threatened to take the matter to court.Counter to what his sub-contractor, Select Floors, indicated, ******************** was adamant that in order to remove/replace the damaged portions of the kitchen floor, all lower cabinets required removal. I have written communication with Select Floors staging that the cabinets did not need to be removed in order for them to perform their portion of the repair....Complaint continues and is attached as an attachment as it wouldn't fit here.