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Find a Location

Mountain States Driver's Education, Inc has 1 locations, listed below.

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    Business ProfileforMountain States Driver's Education, Inc

    Driving School

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1721 W Harmony Rd Unit 106, Fort Collins, CO 80526-7611
    BBB File Opened:
    2/5/2013
    Business Management
    • Mr. Anthony Smith
    Contact Information

    Customer Contact

    • Mr. Anthony Smith
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Finding a good driving school near you

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/25/2023

    Complaint Type:
    Product Issues
    Status:
    Answered
    On 09/22/2023, I was contacted by a representative from Mountain States Driving School to schedule my child's (2 remaining) Behind-The-Wheel training classes. They do not make reservations without full payment in advance (that is NON-Refundable - NEVER. EVER). I didn't have my wallet with me so I asked if I could call back within 30 minutes. When I called back, I spoke with a different representative, she gave me a total of $320 for 2 - 2 hour lessons. (Meanwhile, I kept thinking the total should have been $300, as the CONTRACT (posted on their website) states $75 per hour, and each lesson is 2 hours long. I mentioned that the price seemed incorrect, but was in a hurry and had to get to an appointment, so I gave her a credit card for the first reservation. I had to go, so we canceled the 2nd appointment and I carried on with my day. When I arrived at home, I went to the website and clicked the Customer Contract tab at the top of the main Web page. I re-read the contract and noticed that the cost, clearly stated on the CONTRACT, is $75 per hour for Behind-The-Wheel Training. So, when I called this afternoon to ask for a refund of $10 I was told that their boss, Anthony, had to be contacted and I would get a call back. A little while later today, 09/23/2023, I received a call back from the same representative (Vanessa), and she stated that her boss said the price increase to $80 per hour is "all over the website" and there was nothing she could do about it. I asked her to tell Anthony that a WRITTEN CONTRACT, posted on his website is BINDING, and she offered me his email address. I will not contact him by email since the last time I had contact with him he was extremely rude to me as I told him his cars are unsafe (brakes to the floor) and need to be repaired. Why hasn't the State of Colorado's Code of Regulations enforced vehicle safety requirements? These are people driving for the first time and it's DANGEROUS!
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    Customer Reviews

    5 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Annie O

    1 star

    08/12/2023

    This company allowed an employee, *******, to complain all day about having to test students and others when he wanted to get out and go to a car show at 12. *e told me all the details (confidential) about all the other students that tested, and why they had failed, and told me about why he hated certain students because the spelled their names unusually (***** vs ****) and how that was unacceptable. *e failed my child as she was nervous on her test and drove under the speed limit (she has been driving for more than 2 years the speed limit or slightly over) and not turning right on red (never an issue with that) and he basically was bragging on failing all of the students that day and just wanted to get the * out to go to a car show. I have since talked to other students and parents who have also complained about him and his demeanor. I have trained more than 3 other students how to drive. Never a problem. *e was disgusting and completely destroyed my child for no reason whatsoever apart from his own ego. My child already new driving too slow was bad, but sitting with this puffed up egoistic individual that did not want to drive with this individual crushed her. Shame, shame, shame on you. You will not be forgiven and she won't get another chance to test for probably 3 years. You are the worst company in ********. Your licensure will be removed.

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