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Find a Location

Design Decking & Pergolas, LLC has 1 locations, listed below.

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    Business ProfileforDesign Decking & Pergolas, LLC

    Deck Builder

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Design Decking & Pergolas provides deck, patio, and pergola design and construction services. 

    Business Details

    Location of This Business
    Fort Collins, CO 80528-7250
    BBB File Opened:
    2/11/2022
    Years in Business:
    2
    Business Started:
    10/28/2021
    Business Incorporated:
    10/28/2021
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Isaac Gonzales, Owner
    Contact Information

    Principal

    • Mr. Isaac Gonzales, Owner

    Customer Contact

    • Mr. Isaac Gonzales, Owner
    Additional Contact Information

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/12/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    Hired contractor to replace the decking and handrails at my rental property in Estes Park. Because the house is mostly rented in the summer, I hired the contractor to complete the work between April 3-10. He was more than 2 months behind schedule, and wouldn't have been able to start until the middle of June. Because of this, as well as his unprofessionalism on a different project, I decided to terminate the contract on June 8. I requested he return my $7500 deposit within 2 weeks. He claims to have purchased discounted materials that couldn't be returned, and he didn't have money until after he gets more work. When I asked for a receipt or invoice for the materials, he never responded. I have had zero communication with him since June 22. It is my belief that he doesn't have the materials, didn't hold the money in trust, and misappropriated the funds. I would like my money back and not have to get lawyers involved.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Ann S

    1 star

    08/23/2022

    I did not want to leave a bad review. However, I feel compelled to warn others. This guy is full of lies and unkept promises. I have spent a month trying to work with him past contracted date. He took more than half down for the contract, and I had to pay additional to the city for the permit. He promises to do things in his shop, but then turned my back yard into a shop. He stained before cutting, did not bring all of product pieces, did not supervise, promised to send his best and do it right, and... the final product was so bad that I had to insist that it be taken down. Again, more broken promises, he was not there to supervise, sharp metal pieces and screws were left strewn about, and his crew clearly are not skilled and do not know what they are doing. Despite promises and contract all I am left with is a mess and more "no shows" despite promises to perform and clean up. In addition, I was promised that he would be careful of the fact that I have an old blind, hearing sensitive and arthritic dog. During the process, he left a hole for a caisson unprotected and uncovered - 36 inches through concrete and mud and did not tell me. I have dealt with vet bills and calls to deal with his pain management for almost three weeks now. I give zero stars and warn you not to believe a single thing he says. He is very believable and may be good intended but simply can not and does not follow through on anything good.

    Local BBB

    BBB serving Northern Colorado and Wyoming

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