We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Computer Software Developers

CheckMark Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/21/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been a client of CheckMark software for many years, using their payroll software. In May we renewed our Cloud Backup Payroll Annual Service agreement. Shortly after this, the service stopped working. I don't have the exact date, but it has been at around 8 weeks. At first they said their servers were down, but now I cannot get anyone to return my calls to their tech support department. I did speak with Jen in sales today, but she just gave me the run around. I am fearful that our employee information has been hacked (would include social security numbers). They have made no effort to let us know by letter, email, phone, etc. that they are having issues and when service will be restored. And they are not offering any credit for time service has been down. Payroll files are very sensitive and I don't want them falling into the wrong hands. The owners should be communicating with their customers. I have paid for priority support, but cannot get through to anyone.

    Business Response

    Date: 08/15/2022

    Hello Clay,

    We have taken care of the customer.  An email was sent to customer explaining why our systems were down.  They were given given three months of credit on their account. The customer is satisfied.  

    Thanks,
    Sales Team at CheckMark, Inc

    Customer Answer

    Date: 08/26/2022

    Yes, I am satisfied.  They finally were able to get their backup system in active mode.  However just to be clear, we never received any correspondence when their system went down with an explanation.  Some communication would have been better than none at all.

    Thank you!
    ***** *********

CheckMark Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.