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Business Profile

CNC Machining

The Aapex Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in CNC Machining.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/29/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid Aapex Manufacturing ******* to manufacture some protective items for me. The contract was signed for materials, CAD designs for manufacturing, labor, packaging and delivery of 100 units. June 2023 with delivery estimated Mid August 2023. They delayed with Excuse after excuse about the fiber, material origin, and cost. I took it upon myself to source and test the materials. I told them exactly what fabric, who to contact , and where to order it in December 2023. after several follow up calls that were ignored, I finally got in touch with them in March and asked how it was progressing. They put me of again asking for more time, and stated there were some government entities that may be interested in a large order and that the initial run of 100 units would be done soon. May rolls around and no updates and no deliverable of any contracted components. So I reach out to the fabric provider and they state there has not been any order from Aapex on my behalf and the original 500 yard roll I had tested is still at 485 yards, as I bought the 15 yards for testing. I ask for a refund in May, send a Demand letter in June giving 60 days to comply and they are not responding to calls, texts, email , or linked in Messages. They have essentially stolen 5689$ for me and delivered no components of our contract.

The Aapex Group is NOT a BBB Accredited Business.

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