Business ProfileforGlow Salon and Spa

My wife and I had our wedding in Estes Park on June 21st. We employed Glow for hair & makeup, signed a contract, and paid a $300 retainer fee in February. We were told that each person who received hair and/or makeup would be charged individually. On the day of, they sent people to the site to do hair and makeup, as we agreed upon, but no one who received their services was told how to pay, so my debit card ended up getting charged for everything. First they charged me $1,234.00, and then they charged me an extra $174.00, totaling $1,408.00. After that, my wife & I planned to wait until we received an invoice or receipt from Glow so we could properly split the payments up among those who had services done, but we still have yet to receive it. I did some math using what they claimed each service would cost, plus included gratuity, & eventually got a number that equalled $1,408.00 (rounded to the nearest dollar). However, that does not take into account the $300 retainer fee that was supposed to apply, & our wedding planner had already paid for her services, so they have definitely overcharged us. I called Glow & asked for an invoice/receipt, but I was told they had switched owners, so they didn't have my information, but the previous owner, Lorie Cooper, did. I called her and she said she had our information & that the $300 retainer had been applied, but she didn't get specific enough to tell me why. All she mentioned was an off-site fee that didn't total to $300. She agreed to send me a receipt via email so we can go over any potential overcharging, but I haven't received it. I tried emailing & calling her again, but have received no responses. It's been over a week since I contacted Lorie & almost a month since the wedding. This is unacceptable. Glow and Lorie have been very frustrating, unprofessional, & untrustworthy with my money. If they won't send me a receipt, I can only assume they're withholding my money from me, and I want that money back.