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Business Profile

Cabin rentals

Idlewilde By the River

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to bring to complain about my stay at Idlewilde by the River and request a full refund. A group of friends and I stayed at Idlewilde by the River, #** Naughty Pine, from August 3rd, 2024 to August 4th, 2024.There were a few issues occuered during our stay. First, the air conditioning did not work and the second floor was extremely hot. My friends who stayed in two rooms upstairs couldn't sleep because it was too hot. Second, there was insufficient hot water supply in the shower. After the third ****** used it, there was no hot water left (the house description said this house could sleep up to 8 people). Two of my friends waited until the next morning hoping there would be hot water after a night, but there was none. Third, we attempted to contact the on-site managers and the emergency hotline while we were there but no one answered the phone.Due to the poor experience we had there, we tried to reach the ****** ***** to request a refund. She said that she would reach out to the leadership. We have waited for over twenty days but the leadership team has not yet responded.

Idlewilde By the River is NOT a BBB Accredited Business.

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