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Denver Egress Window has 1 locations, listed below.

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    Business ProfileforDenver Egress Window

    Window Installation

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    3 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    4301 S Federal Blvd Ste 106, Englewood, CO 80110-5355
    BBB File Opened:
    10/18/2011
    Years in Business:
    21
    Business Started:
    9/1/2002
    Business Started Locally:
    9/1/2002
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Stephen Sennett, Owner
    Contact Information

    Principal

    • Mr. Stephen Sennett, Owner

    Customer Contact

    • Mr. Stephen Sennett, Owner

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/02/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    They charged me for a 4x4 window and only put in a 3x4 window. The owner yelled and used profane language and threatened to *** me and same with the manager when this is*** was brought up to them after i had paid and noticed the error.The story is as followed. I signed a contract for a 4x4 window with a sale price of $6250 but I changed the window to a 3x4 window as the cost of that was $5100 as it was more in my price range. I spoke with their manager and sales rep to notify them of the change. They put in the 3x4 window and charged me the price of a 4x4 window, $6250. They called to settle the bill the day after they installed the window. I asked for an invoice prior to paying so i could pay the remaining by check, but they pressured me into paying that day over the phone. After i paid, i realized the error in the overpayment. I called back and told them of the overpayment and the manager agreed i told me she would refund me $100. I was taken aback as the price difference was $1150. i was told i was trying to steal from them and that they had never agreed to the price of a 3x4 window and that had spoken with me about the price, which none of this is true. The owner jumped onto the call and began to yell at me, call me names and curse at me. They refused to give me the difference back and honor the price of a 3x4 window. Since i paid the amount what was on the contract, I asked them to honor the original contract and install a 4x4 window. They wouldnt do this either. After they hung up on me, they did credit my account with $400 which I didnt agree to. To me this is attempt to hide their crime. I am still owed $750 dollars. The photos are two different contracts i had signed initially. One shows the price of one 4x4 window to be installed and the other shows the price of two 3x4 windows to be installed. I blacked out my personal info. The third photo shows they charged me for the 4x4 window then reimbursed me the incorrect amount.
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    Customer Reviews

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    Local BBB

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