TV Program Distributors
Sling TV L.L.C.Headquarters
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Complaints
Customer Complaints Summary
- 1,491 total complaints in the last 3 years.
- 420 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/02/2022
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was charged $35 on 9/12/22 for one month of the **************************** I choose this subscription package specifically because it included ****. I canceled my subscription 9/20/2022. The last day of the billing cycle was 10/12/22. I would receive service through 10/12/22.On 10/1/22 the **** channels were no longer available. I am requesting a refund to my checking account for $35 for the simple reason that they were unable to provide what was the agreed upon channel line up.Business Response
Date: 10/06/2022
October 4, 2022
******************************
2985 ******************
********,** 30341
Re: BBB Complaint #********
************
Dear ******************:
On October 3, 2022, we received your complaint, dated October 2, 2022, filed with the Better Business Bureau.
You requested a refund of your last payment due to the loss of the ****** owned channels, including ESPN, on October 1, 2022.
My attempts to contact you by phone at ************** on October 3 and 4, 2022 were unsuccessful, but I left you a voicemail on each attempt. I also sent an email to you at ************************** with a request to contact me.
On October 2, 2022, at 10:00 pm MST, we are pleased to announce that all ****** channels have been restored, only 44 hours after they were removed. The Sling TV service is a pre-paid service, so no refund is available in this instance. The Sling TV Agreement states that programming is subject to change.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
*************************
Corporate Case Manager
Executive Escalations Team
Sling TV
Phone Hours: 8:00AM to 4:30PM MT M-F
*************
cc: ****** / ******* Better Business Bureau
********************************************************************************************************************************************************* 80210
*********************Customer Answer
Date: 10/06/2022
Better Business Bureau:I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I spoke with a case manager from Sling TV and was given a refund.
Sincerely,
***************************Initial Complaint
Date:10/02/2022
Type:Sales and Advertising IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I woke up Saturday morning (October, 1 2022) expecting to use my subscription to watch college football. I have the sling orange package as well as the sports add on package soley for watching college football. I logged in to watch my favorite teams and had no access to any of the channels I needed for college football. This was done without warning or explanation . I later found out slings contract for these channels had expired but none of us were warned this was coming. I had used those channels Friday morning (September 30, 2022) so I was shocked to find them gone Saturday morningBusiness Response
Date: 10/06/2022
October 4, 2022
****************************
17200 *******************.
*********,** 35475
Re: BBB Complaint #********
************
Dear ******************:
On October 3, 2022, we received your complaint, dated October 2, 2022, filed with the Better Business Bureau.
You stated that you were upset about the loss of the ****** owned channels, including ESPN, on October 1, 2022. You said you had not been warned that the contract dispute with ****** was not resolved prior to the expiration of the contract.
On October 4, 2022, we spoke by telephone. You stated that college football is the reason you signed up with Sling TV and without these channels there is no reason for you to have the service.
On October 2, 2022, at 10:00 pm MST, we are pleased to announce that all ****** channels have been restored.
I advised that due to these circumstances, I had made an exception to refund the last payment made on your account. Please allow three to five business days for processing.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
*************************
Corporate Case Manager
Executive Escalations Team
Sling TV
Phone Hours: 8:00AM to 4:30PM MT M-F
*************
cc: ****** / ******* Better Business Bureau
********************************************************************************************************************************************************* 80210
*********************Customer Answer
Date: 10/06/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:10/02/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Sling Tv has issues technology and I have complained in the past. This month they lost the channels ESPN and ******* ESPN is a channel I want. If any streaming service don't have ESPN,, I will not purchase. I want my money back because there was no warning of this! I reached out to them and they told me I can't get my money back. It's not a customer responsibility to be involved in there programming negotiation s!Business Response
Date: 10/06/2022
October 3, 2022
Mr.***********************
423 ************
********,** 39702
Re: BBB Complaint #********
************
Dear ****************:
On October 3, 2022, we received your complaint, dated October 2, 2022, filed with the Better Business Bureau.
You requested that you receive a refund of your last payment due to the loss of the *******owned channels, including ESPN, on October 1, 2022.
On October 3, 2022, I called you at **************. You stated that you were aware the *******owned channels were restored 44 hours after they were removed. I advised you that Sling TV is a prepaid service, no refund is available in this instance and programming is subject to change.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
*************************
Corporate Case Manager
Executive Escalations Team
Sling TV
Phone Hours: 8:00AM to 4:30PM MT M-F
*************
cc: ****** / ******* Better Business Bureau
****************************************
******, ** 80210
*********************Initial Complaint
Date:10/02/2022
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Sling intentionally neglected to inform me and others in advance of possible removal of significant programming resulting in me and others paying for something we did not want with no possible way to get a refund. I feel this was done with the intent to defraud me and others of money. Since my subscription just renewed 5 days prior to this change, I would have cancelled if I had known that this was a possibility. Now myself and others are paying for something that is completely different than what we should be getting.Business Response
Date: 10/07/2022
October 6, 2022
Mr. ***********************
Local St.
*********, ** 36078
Re: BBB Complaint #********
************
Dear ****************:
On October 3, 2022, we received your complaint, dated October 2, 2022, filed with the Better Business Bureau.
You requested that your most recent payment be refunded due to the temporary loss of multiple channels in your programming package.You expressed concern that you did not receive advanced notice that the channels would be removed.
Periodically, Sling TV and its channel owners must negotiate deals so that we may continue to offer high-quality content at a fair value.Recently, ******* which owns ESPN and its affiliates, chose to remove their programming from both DISH Network and Sling TV's lineups. Due to the nature of our negotiations, we were not able to communicate the potential takedown to our customers. We are happy to announce that as of October 2, 2022, ****** has restored all channels and normal schedules have resumed.
The Sling TV terms of use states that we may permanently or temporarily add, delete, rearrange, alter, interrupt, change, and/or eliminate packages, programming, programming suppliers, and services offered by suppliers. Per the terms that you agreed to when you acquired the service, your request for a refund has been denied.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
***************************
Senior Corporate Case Manager
Executive Escalations Team
Sling TV
Phone Hours: 9:00AM to 5:30PM, M-F
**************
cc: ****** /******* Better Business Bureau
*******************************., #***
******,** 80210
*****************************Initial Complaint
Date:10/02/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Sling engages in unethical, if not illegal business when it comes to their streaming service. I purchased the Orange Package specifically for the range of ESPN channels, and this morning I woke up to none of those channels. Sling (and Dish) are blaming ****** on the dropped channels, yet they should still have an obligation to their customers to do whats right. If the sole reason behind purchasing a package is to receive these specific channels, and those channels arent available, then I am in fact not receiving the service that I paid for. However, sling REFUSES to refund the money. That is totally unacceptable-they arent providing the service that I paid for. And there was ZERO communication around the possibility of losing these channels. Sling and **** knew for a while that the contract was about to be up yet still had no issue signing people up for new accounts and charging for packages they knew might not be available in the near future. They waited until Saturday morning after the channels were already removed to inform their customers. Absolutely horrible communication and customer service. I want a full refund for not being able to access the channels that I paid money for. Any thing less and I consider this matter unresolved. Sling TV should not be able to operate with such shady, unethical illegal business practices.Business Response
Date: 10/06/2022
October 5, 2022
***********************
330 ******************., Unit 520
*********, ** 98660
Re: BBB Complaint #********
************
Dear **************:
On October 3, 2022, we received your correspondence,dated October 2, 2022, filed with the Better Business Bureau.
You requested that your most recent payment be refunded in full due to the temporary loss of multiple channels in your programming package. You expressed concern that you did not receive advanced notice that the channels would be removed.
Periodically, Sling TV and its channel owners must negotiate deals so that we may continue to offer high-quality content at a fair value. Recently, ******* which owns ESPN and its affiliates, chose to remove their programming from both DISH Network and Sling TV's lineups. Due to the nature of our negotiations, we were not able to communicate the potential takedown to our customers. We are happy to announce that as of October 2, 2022, ****** has restored all channels, and normal schedules have resumed.
The Sling TV terms of use states that Sling TV may permanently or temporarily add, delete, rearrange, alter, interrupt,change, and/or eliminate packages, programming, programming suppliers, and services offered by suppliers. Per the terms that you agreed to when you acquired the service, your request for a refund has been denied.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
***************************
Senior Corporate Case Manager
Executive Escalations Team
Sling TV
Phone Hours: 9:00AM to 5:30PM, M-F
**************
cc: ****** / ******* Better Business Bureau
*********************************., #***
********* 80210
*****************************Customer Answer
Date: 10/06/2022
Complaint: 18155276
I am rejecting this response because:it is unacceptable. Sling TV knew ahead of time that these channels may be removed since the contract was up with ******* yet did nothing to communicate the the possible disruption of service nor have taken any steps to accept responsibility or show ounce of care for taking customers money and not providing the agreed upon service. Yes, I understand a channel or two may be removed, but in this case the entire ESPN line up of channels were removed, causing the orange package to become utterly useless. People subscribe to the orange package for ESPN channels and last Saturdays Sling took those channels away and refuse to provide any kind of refund. Unacceptable and the worst possible way to do customer service. I will never use ********************** tv again and I will encourage friends and family to do the same. Thank you for making this the worst experience possible.Initial Complaint
Date:10/01/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Sling TV discontinued service for packages paid for without notice or reimbursement. Sling TV contract with ****** expired on October 1st and failed to notify their customers of this while still selling and renewing packages for ******, Free Form, and ESPN. When called they stated that they didnt need to notify their customers that they were losing service to channels that they paid for and would not issue a refund for the package.Business Response
Date: 10/07/2022
October 6, 2022
*********************************
2911 *******.
***********, ** 37040
Re: BBB Complaint #********
************
Dear ****************:
On October 3, 2022, we received your correspondence, dated October 2, 2022, filed with the Better Business Bureau.
You requested that your most recent payment be refunded in full due to the temporary loss of multiple channels in your programming package. You also expressed concern that you did not receive advance notice that the channels would be removed.
Periodically, Sling TV and its channel owners must negotiate deals so that we may continue to offer high-quality content at a fair value.Recently, ******* which owns ESPN and its affiliates, chose to remove their programming from both DISH Network and Sling TV's lineups.
We are happy to announce that as of October 2, 2022, ****** has restored all channels, and normal schedules have resumed.
Please note that our terms of use state that Sling TV may permanently or temporarily add, delete, rearrange, alter, interrupt,change, and/or eliminate packages, programming, programming suppliers, and services offered by suppliers. Per these terms, your request for a refund has been denied.
Due to the nature of our negotiations, we were not able to communicate this potential takedown to our customers ahead of time.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
*********************
Sr. Corporate Case Manager
Executive Escalation Team
Sling TV
Phone Hours: 9:00 am-5:30 pm MT, M-F
**************
cc: ****** /******* Better Business Bureau
**************************************
******,** 80210
*****************************Customer Answer
Date: 10/07/2022
Complaint: 18155288
I am rejecting this response because:Your packages display these channels as selling points and were still up on your sight during the the take down of the channels. We purchased the package for Free Form and ESPN football. I understand that these channels have since been restored but football is on the weekend when these channels were down and we expected to have service. Your customer service associates also do not know how to talk to customers or care to apologize for the matter other than to state It is not their problem. Your policies also do not state that you do not give refunds. The orange package is a sports package and the majority of these channels sold in the package were taken down without notice or reimbursement. You can not take money for services and not deliver. It is fraudulent to take money and not deliver services. Your company isnt even offering a portion of the reimbursement for the duration of the blackout.
Sincerely,
*****************************Initial Complaint
Date:10/01/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought Sling TV for $45 dollars a month. It includes the Orange package ($35) plus SEC Network ($10). On Oct 1 I tried to access the service and the channels ESPN, ******, and SEC Network were missing.I immediately cancelled my subscription when I realized what happened.I would like a refund of $11.25 for missing out on 25% of the value of my paid subscription this month. I watch the mentioned channels once a week on Saturday night, I and missed out on one of the four Saturdays this month.I attempted to resolve this with customer support, but the ********************** representative told me that they do not give refunds.I feel this company has treated me unfairly. They lured me into buying their services by advertising ESPN and SEC Network, yet those channels were removed before my month of subscription was completed.Business Response
Date: 10/07/2022
October 6, 2022
*******************************;
24620 **************
******,** 35613
Re: BBB Complaint #********
************
Dear ************************:
On October 3, 2022, we received your complaint, dated October 1, 2022, filed with the Better Business Bureau.
You requested a refund of $11.25, citing the takedown of the following *******owned channels: ESPN, ******, and the SEC Network.
As of October 2, 2022, at 10:00 pm MT, we are pleased to announce that all ****** channels have been restored. Thank you for your patience and support.
When we spoke on October 6, 2022, I offered an $11.25 credit card refund; you accepted. Please allow three to seven business days for processing.
If there are further questions or concerns about this issue, please feel free to contact me at ************.
Sincerely,
***********************
Corporate Case Manager
Executive Escalations Team
Sling TV
Phone Hours: Mon, Tue, Thurs, Fri 10:30 am 9:30 pm MST
************
cc: ****** / ******* Better Business Bureau
********************************************************************************************************************************************************* 80210
*****************************Initial Complaint
Date:10/01/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up for Sling TVs blue package on 10/01/22 because I saw an advertisement that this provider also offered ESPN. Upon paying and starting service, I searched for ESPN on my tv but couldnt find the channel. As I searched on Sling TVs website to ensure that I signed up for the correct package, I saw that Sling TVs contract with ****** and ESPN had expired. ESPN was the only reason I signed up, so I instantly cancelled my service on 10/01/22. I have yet to be able to speak to a representative by phone or by chat feature. I want a refund because ESPN was falsely advertised as being a part of my package, but it is not!Business Response
Date: 10/07/2022
October 6, 2022
******************************;
715 **************.
**********,** 36110
Re: BBB Complaint #********
************
Dear ******************:
On October 2, 2022, we received your complaint, dated October 1, 2022, filed with the Better Business Bureau.
You said you disconnected your account on October 1, 2022, due to the takedown of *******owned ESPN, and you requested a refund of your $17.50 payment.
All of the *******owned channels were restored on October 2, 2022, and you restarted your Sling TV account on October 4, 2022. As our terms of use provide for takedowns such as this, your refund request is denied.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
***********************
Corporate Case Manager
Executive Escalations Team
Sling TV
Phone Hours: Mon, Tue, Thurs, Fri 10:30 am-9:30 pm MT
*************
cc: ****** / ******* Better Business Bureau
****************************************
******, ** 80210
*****************************Initial Complaint
Date:10/01/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up for Sling TV service with the added sports package to be able to watch college football and specific channels offered through **** on Sling. On 9/28/2022 my account was charged $48.76 for a month service from 9/28 to 10/28. On 10/1/2022, Sling TV's contract with **** expired and the **** channels I had purchased the subscription for were no longer available. I contacted Sling TV and asked for a refund because they were no longer providing the service that I had paid for. Sling TV representative ****** stated that she would not provide a refund because the service is a prepaid subscription. If Sling TV is not going to provide a service I paid for I deserve to receive a refund for services not rendered. I seek a refund of $48.76 for not receiving the service I paid for.Business Response
Date: 10/07/2022
October 6, 2022
****************************
1554 **********************.
Coal Township, ** 17866
Re: BBB Complaint #********
************
Dear ****************:
On October 2, 2022, we received your complaint, dated October 1, 2022, filed with the Better Business Bureau.
You said that you disconnected your service due to the takedown of the *******owned ESPN channels, and you requested a refund of your $48.76 payment.
The Sports Extra package is $11.00 per month. On October 1, 2022, Sling TV issued an $11.00 refund to the **** card ending in 5420.
On October 2, 2022, at 10:00 pm MST, all of the *******owned channels were restored. As our terms of use provide for takedowns such as this, your request for the additional amount is denied.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
***********************
Corporate Case Manager
Executive Escalations Team
Sling TV
Phone Hours: Mon, Tue, Thurs, Fri 10:30 am-9:30 pm MT
*************
cc: ****** / ******* Better Business Bureau
****************************************
******, ** 80210
*****************************Customer Answer
Date: 10/07/2022
Complaint: 18154191
I am rejecting this response because a customer is unable to purchase just the sports package. They are required to purchase the subscription and add the sports package. There is no way to only purchase the sports package without the entire subscription. Much like any other add on, the baseline subscription is required to use the add on material. For instance, I purchased the sports add on to view college football games shown on the SEC Network. In order to get SEC Network, I was required to buy the add on sports package along with the baseline subscription. Without the baseline subscription that I was required to buy, I would not have been able to purchase the add on sports package. One is not available without the other.
Sincerely,
*************************Initial Complaint
Date:10/01/2022
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 9/29/22 SlingTV charged my account $73.13 for services for the coming month. On 9/30/22 in the middle of the night SlingTV abruptly dropped every ****** affiliated channel from their lineup. They knew this was going to happen and charged us for services they knew they werent going to have. I am seeking a full refund of the most recent payment which is attached.Business Response
Date: 10/06/2022
October 5, 2022
Mr. *********************
244 Eagles Nest
************, ** 40071
Re: BBB Complaint #********
************
Dear ****************:
On October 3, 2022, we received your correspondence, dated October 1, 2022, filed with the Better Business Bureau.
You requested a full refund of your last payment due to ****** programming being temporarily removed from your channel lineup.
As of October 2, 2022, at 10:00 pm MT, ****** programming was restored. Per our terms of use, available for review at https://www.sling.com/offer-details/disclaimers/terms-of-use?footer=true, there will be no refunds issued for channel removals.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
*****************************
Sr. Corporate Case Manager
Executive Escalation Team
Sling TV
Monday-Friday 8:00 am - 4:30 pm MT
**************
cc: ****** /******* Better Business Bureau
**************************************
******,** 80210
*********************Customer Answer
Date: 10/06/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************
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