Business ProfileforBoardPusher, LLC

I ordered a product offered by this company Feb 9 2023. They offer to place a customer provided graphic onto the surface of the Griptape they sell. The company (******- marketing Director) told me to upload the image to their website. I uploaded 4 images and clicked the "Next" button. This brought me to the checkout and I paid $100.21. I received a product with my graphics markedly enlarged, rendering them unusable. I contacted the company and they declined to correct the error, arguing that I had caused the enlargement by manipulating an editing function. Because I had already produced the graphic, it needed no editing and I was never directed to use the editing function on their website. I am not privy to their methods, but am certain that I did not use the editing function, so it is aggravating for the company to continue to blame me for the error. They apparently are unaware that their software does NOT require any user action other than uploading a file and clicking next then paying. The company says the 'printed they file as received'. I have the evidence that they did not. In court, they would have to admit any User can upload a file, click next and pay. I do not know what their system does to resize files for their printing process, but I have twice offered them to either refund the $100.21 or produce the product as requested. They replied that I would have to be charged again, since they'd already sent out the order. The company has not offered to replicate my actions to see for themselves that an order can be placed without ANY interaction of the editing function on the site (which definitely could distort an image). I'd already produced the image on my system (I have 20 years of experience doing this) so I didn't think it needed any editing, nor did anyone in the Company tell me to use any of the editing functions. I am truly surprised they don't see how this happened, and are choosing to blame me, keeping my money and not producing what I paid for.