Complaints

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• Initial Complaint

  Date:11/10/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I came across 'AIXA Miner Cloud Mining investment Ltd has raised $80 million' news through my secure TD Canada Active Trader platform news section.REMOVEDMiner claims to be:Registered in REMOVEDunder Business ID REMOVEDA registered REMOVEDBusiness (MSB) with FinCEN under MSB Number REMOVEDAfter verifying that these identifiers were active, I registered for their free trial in mid-August 2025 Withdrawals worked initially, until September 18, 2025 and I was able to withdraw $5363.When attempting to withdraw on September 26, 2025, I was informed that I had purchased a VIP user contract worth $8,000 that required the purchase of two additional serial contracts before withdrawals could resume.On September 28, 2025, I received an email instructing me to contact customer service to resolve the issue. I was told that once I complied as per customer service, my withdrawal privileges would be restored immediately.Following their instructions as resolution, I bought a contract for $14000 which they considered as the first serial project contract and I sent $8,000 on October 9 and bought the 2nd serial contract for $10500 within the time frame as agreed upon with the customer service as I had to send money from REMOVEDand fulfilled the contract requirements.Once I deposited and bought the 2nd project contract, I was informed that I had to pay an additional $16,000 penalty for late compliance" which is 2x and not 5x liquidation damage. Now my account is totally frozen unable to withdraw any REMOVEDmoney deposited: $22486USD Total money withdrawn: $5363USD Total amount REMOVEDMiner has frozen (the investment and income): $38731.76 ($23300 withdrawal pending on Oct. 16 + $10500 last contract expires on Nov. 8 and income 4931.76)Upon investigating further, I discovered numerous similar complaints on Trustpilot from other users reporting: REMOVED

  Customer Answer

  Date: 11/13/2025

  Hello REMOVED,

  Thank you very much for your email response. I have selected refund as the desired settlement. Would it be possible to rephrase this to: enable complete withdrawal and recover the full amount my investments and the income?

  Since the funds were sitting idle in the account, I also purchased a few additional contracts this week, so the withdrawal amount will be more than what I have stated earlier. Additionally, please note that I registered my account with REMOVEDusing the email REMOVED, but I have also been communicating with them through REMOVED.

  Thank you so much for accommodating my request.  

   

  Looking forward to your response.

   

  Kind regards,

   

  REMOVED

  Customer Answer

  Date: 11/22/2025

  Hello REMOVED,

  Thank you for your update on REMOVEDMiner about not responding to your correspondence. I would like to provide an update on the situation with REMOVEDMiner from my side.

  From November REMOVEDth,  I received emails  from REMOVEDMiner stating that my account would be suspended on November 30th and advising me to withdraw all funds before that date. When I logged into my account to request a withdrawal,  they repeated the same demand: that I must pay a double penalty for them to enable withdrawals and the withdrawal I tried for the amount $1900 showed as pending.

  I have attached the screenshots and emails I received from REMOVEDMiner for your review.

  Additionally, they have frozen the income from another contract I purchased for $8,500. This situation is now clearly an outright scam that is targeting not only North Americans but individuals globally. They present themselves credible using U.S.-based credentials, including a Colorado Secretary of State business number and a FinCEN number, yet they appear to be operating from the REMOVEDor the Netherlands.

  I am concerned about the widespread harm this fraudulent operation may cause and want to ensure it reaches all appropriate government agencies. In their email, they stated looking forward in a better way in the future which is extremely alarming, especially in the context of extortion and withholding customer funds.

  Please also convey the following message to REMOVEDMiner when you contact them:

  I purchased two contracts for $14,500 and $10,500 to compensate for their claim that I needed to buy two times the original $8,000 contract, and these two contracts have enough to compensate for 3 contracts. I have also purchased an additional contract for $8,500, which they have frozen, and is set to expire on November 24. If they insist on further purchases, they can allow me to use the $8,500 contract after its expiry on November 24th. In total, this would mean I have purchased the equivalent of five times the original contract value.

  Kindly request them to  enable the withdrawal of the funds I have deposited $17500USD before November 30th. I do not want any of their fraudulent incomeonly my deposited funds.

  Thank you for your assistance and for helping ensure this matter is brought to the attention of all relevant authorities.

   

  Kind regards,

  REMOVED