ComplaintsforRed Book Solutions
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Complaint Details
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Initial Complaint
05/26/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Good afternoon,Between May of 2011 and September of 2020, our company used product and services from Red Book Solution. During that time, we received (and paid 50 invoices) totaling $298,215. Starting in May of 2014, we were assessed a tax on our invoices. The calculation for this tax was ****% of the materials costs which is consistent with the rate and treatment of such items in the state of *************. When we spoke to the vendor, they confirmed that this tax (labelled as Other Tax) on the invoice was a withholding for ** sales and use tax. During the period from May of 2014 until September of 2019, we paid a total of $10,599.10 in taxes to Red Book. However, we just went through a ************* sales and use tax audit for the years 2018 through 2020. The auditors claimed that Red Book Solutions was not registered in the state and, therefore, had never remitted a tax payment. We have tried several times to get answers from the vendor but they have not been forthcoming. I even tried calling the Controller directly but his voicemail was full and is not accepting additional messages. As a result of the findings from the audit, the state is finding that we owe taxes and penalties on our Red Book Solutions purchases during the audit period. In our mind, we have paid tax on these items twice and need Red Book to make us whole.Please reach out to me if you have any questions,Best,*************************** ****************** *********************** **************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.