Complaints
Customer Complaints Summary
- 36 total complaints in the last 3 years.
- 10 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/07/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received an order ****** from society 6. They are ******* ****** Strawberry Thief black out curtains. I paid $214 for them recd 6/27/2025. The image is blurry. I am guessing they do not have the rights to duplicate this design so they are producing a very poor quality design. They asked for photos, which I sent but they are no longer responding. Do I have any hope of getting a refund from them?
Business Response
Date: 07/18/2025
We cannot locate any communication showing the submitted photos.
Customer Service followed up on 7/8 to inform the customer that we hadn't received the photos and kindly requested they be submitted again.
We have not received a response from the customer.
A full refund has been processed.
The customer may keep or donate the curtains as they see fit.Customer Answer
Date: 07/24/2025
Thank you i have gotten a full refund without returning being asked to return the drapes.
Good to know being ripped off can be resolved with the BBB.
***** *****
Initial Complaint
Date:07/02/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A puzzle was purchased as a Christmas gift. The intended use of the gift was a family vacation. The puzzle was opened in June of the following summer. Upon completion a piece was missing. The company was contacted and they said they would not do anything about it.Business Response
Date: 07/08/2025
Original order was placed on 11/24/2024.
The customer contacted **************** nearly 6 months after receiving the order.
Return policy allows refunds or replacements within 30 days of receiving the product.
As an exception, a full replacement at zero cost was processed on 7/5/2025.Customer Answer
Date: 07/08/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *********Initial Complaint
Date:06/09/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a damaged product. Ive been trying for a couple of weeks to get a response by using their online system but nobody is responding. I want a new one, I dont want to just return it, as I like the product. There is an employee named ***** who was very responsive regarding a pre-purchase question I had, so I even messaged her twice over a week to see if she would/could help but Ive received zero response. I called the number you have listed here and it says to go thru their website and hangs up, giving no other options.Business Response
Date: 06/11/2025
The customer service team attempted to respond on 5/30, 6/4, and 6/6; however, each time the email was undeliverable due to an error indicating that our address had been flagged as spam by the recipient.
At this time, we do not offer phone support, so email was our only method of contact.
Upon review of the artwork in question, the small black marks the customer mentioned are part of the original design. As such, a replacement would appear the same.
We have issued a full refund to the original form of payment as of 6/11. Given that we are unable to reach the customer via their email address, ***************** no return is required in this case.
To restore communication, the customer may unmark our email address as spam, or alternatively, contact our customer service team using a different email address.Customer Answer
Date: 06/17/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and although this resolution is not what I hoped for, it is satisfactory to me.
They claim though that I have marked their emails as spam, which made no sense to me as my inbox actively receives promotional emails from them daily, but to be sure I looked into it. I verified with my own account research that I have not spammed any of their emails, nor have I blocked them. So it makes no sense as to why they say they were unsuccessful in sending emails to me on the 3 occasions they claim. They also now claim, in response to BBB contact, that the black marks I see are normal but they are not seen in the photos and never emailed me this as a response.
Sincerely,
***** *******Initial Complaint
Date:05/29/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello,
The issue was resolved with vendor directly. Thanks kindlyCustomer Answer
Date: 05/29/2025
I ordered 3 pillows and when they arrived the pillows were smaller than described and the print quality worse than I expected. I have reached out multiple times to get a refund over email, filing a case and calling. Unfortunately they dont answer their phones. Its an automated system that just redirects you to emailing them..Business Response
Date: 05/30/2025
The customer was in communication through email with the **************************** and was refunded for this order on 5/29/2025Initial Complaint
Date:04/30/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a framed canvas print from Society6. It was shipped weeks ago, but *** lost the package. Ive tried working with *** to find the package but they are telling me the company has to file a claim. Ive reached out to Society6, but they have not responded in over a week. The total for the item was $170.Business Response
Date: 05/06/2025
The customer reached out on 4/23, stating that tracking indicated that the package was lost in transit.
A **************** Representative responded the same day, requesting confirmation of the shipping address so a replacement could be processed.
The customer responded on 4/29, didn't confirm the shipping address, but was inquiring about the status of the replacement.
**************** replied on 4/30, requesting that the customer confirm the shipping address once more so that a replacement could be sent.
Customer confirmed the shipping address on 5/1
Society6 processed a replacement order on 5/2
The customer then requested the order to be canceled and refunded, but it was too late; the order was already processed and in production.Customer Answer
Date: 05/12/2025
Hello,
The seller finally responded and is processing a replacement, which I will be returning because this was a gift and has taken so long and is no longer needed.
Business Response
Date: 05/13/2025
Society6's **************** Team will be happy to assist the customer further.Customer Answer
Date: 05/23/2025
Case ID number ******** is completeInitial Complaint
Date:04/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
To Whom It May Concern,I am writing to file a formal complaint against Society6 regarding a misrepresented product and the companys failure to address the matter in good faith.On March 18, 2025, I placed an order through Society6 for two bar stools advertised as having genuine zebra skin hide seats. The total amount charged, including shipping and tax, was $531.09. I received a shipping confirmation on March 21, and the stools were delivered on March 27.Upon opening the first package, I discovered that the seats were not genuine hide as advertised. Instead, they were plastic imitations, painted to resemble zebra skin. This was clearly deceptive marketing. The listing explicitly stated genuine zebra skin, which was the primary reason for my purchase.I immediately contacted Society6 to express my concern. In response, I was told that their products are created by independent artists and that what I received was consistent with a printed image. They stated that this was noted on the product detail page (it was not, at the time of purchase), and further insisted that furniture items are final sale and not eligible for return. They offered a 20% refund, which I declined, as the issue is one of false advertising, not buyers remorse.On March 28, I was told by a representative named ******* that she would escalate the case to her support team. Since then, despite repeated follow-up emails, I have received no meaningful communication. My last follow-up was on April 13, when I was told the team was still reviewing the case. I have since sent additional messages with no *********** of today, April 24, 2025, the stools remain untouched in the package room of my apartment building, still in their original shipping boxes.I am requesting a full refund of $531.09 and return authorization for the bar stools.Thank you for your attention to this matter.Sincerely,*** ****** - ***************** Order Number ******Business Response
Date: 05/06/2025
Society6 followed up with the customer and this issue has been resolved.
A full refund was processed on 4/28
Initial Complaint
Date:04/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hi there. This may seem a little strange, but i have tried to get Society6 to stop sending me emails to NO avail. Not sure why they wont unsubscribe I DID NOT sign up for this Junk Email harassment. Very tired of this and if they don't stop the emails I will have to start calling and emailing them every hour. If that doesn't do it i will take legal action - causing me unwanted aggravation and unrest. can you help me, at least post this Please Please Please.sincerely *** ***** - CEO *********Business Response
Date: 05/05/2025
Unsubscribed user ************ as requested on 5/5/2025. They shouldn't receive any more emails after 24 hours.
We could not find any prior communication from the customer requesting to be unsubscribed.Initial Complaint
Date:04/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been a S6 artist since 2013. I was expecting my earnings that were due to be paid out between April 1-3.I received 2 small deposits and 1 was missing.Because of the recent dumping of thousands of artists shops, we had no way anymore of accessing our earnings. I reached out to S6 in early March and I was sent a file of the upcoming payouts. I am owed over $1484 in earnings. I contacted S6 to ask where these monies were, and sent them screenshots of proof that I was owed this. They "investigated" and confirmed that indeed there was a glitch in their payment system and that I would get paid this money..... in May!So instead of doing what's right and paying me my earnings of the money that I was expecting right now, they have the audacity to tell me I have to wait another month to see that money. So nobody at S6 can release those funds???I am owed that money for sales I had in Feb and all those sales were cleared & owed to me in April payouts.Business Response
Date: 04/15/2025
All amounts owed have been paid in full as of April 9, 2025.Initial Complaint
Date:12/19/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Society6 charges artists for using their site, in addition to getting most of the profits. They started charging this year. They are obligated to provide the services for which they are *********** site has been down during Christmas, the busiest time of year, causing me to lose all sales. I have repeatedly tried to contact them with no response whatsoever. I have two tickets in with them requesting help with no response. Today is the 19th, past the date that people do most of their Christmas shopping, and my site has just come back up. It's been down all of December and they still have not responded.They need to refund their fee. It does not even begin to make up for the lost sales but I refuse to pay for their site when they are not providing the service for which they are charging.Customer Answer
Date: 01/07/2025
Hello,
I don't see anywhere to update my complaint on the site so I'm writing via email. Society6 has refunded their fee. It does not make up for the funds I lost, but I can't prove those. Thank you for your assistance in this matter.
Sincerely,
***** ShielInitial Complaint
Date:09/21/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have received unsolicited **** mail. I did not ask to be mailed marketing mail.Business Response
Date: 09/30/2024
Customer has requested to be removed from promtional mailers.
A request was submitted on 9/30/2024
Society6 reached out to the customer to let them know that the request was processed.
Customer Answer
Date: 09/30/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *******
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