Reviews

Review Details

• Review fromGene B

  Date: 05/28/2025

  1 star
  Unfair and deceptive trade practices. With over 200 similar complaints I am obviously not the only one who feels frauded with a subscription by Zynex and BBB cant be very useful if they give them an A+ rating. I came out of surgery with a device attached to me that I was told nothing about prior and did not ask for. Then I was signed up for a subscription that I did not ask for nor agreed upon. I rarely sign up for a subscription for anything and certainly wouldnt for this because it was a onetime procedure. The consignment form has my signature but nothing else on the form is my writing, no date, the subscription info is in small print, and I do not remember ever seeing nor signing the form. I remember talking to the salesperson on the phone who told me the device would be paid for by insurance. I agreed to purchase the NexWave machine and have Zynex process it through insurance. Of course, insurance did not pay for anything. I do not recall him telling me anything about a subscription. I feel they ripped me off for $325.00 that I just paid because it isnt worth the trouble as companies like this send it to collections and try to ruin your credit. Thats the scam. In addition, the Zynex prices on the invoice are obscenely overpriced. Sad the company operates like dirtbags taking advantage of people during some of their toughest times to rip you off because the ******* product worked pretty well. Too bad Zynex is not an honorable company. Shameful
  

  Zynex Medical, Inc.

  Date: 06/18/2025

  Dear Patient,
  
  Thank you for notifying your concerns. We apologize for any misunderstanding that may have occurred during your experience with us and for any inconvenience this may have caused. 
  
  We have reviewed your file in greater detail to ensure that everything was handled appropriately and accurately according to all of our processes/policies. We are relieved to acknowledge that that no promise of coverage was made to you and any potential out-of-pocket costs for your prescribed services was disclosed to you prior to receiving your products. We would also like to acknowledge that our billing department had worked diligently with your insurance to ensure that the claims were submitted and processed in accordance to their guidelines for these services. We pride ourselves with offering additional options for our services to ensure that all of our patients are provided affordable treatment for their pain management journey, including an interest free payment plan.
  
  A supervisor of our Patient Support team has since reached out to further address your concerns as we take these complaints very serious and pride ourselves in clarifying any confusion that may arise. Unfortunately, we have been unsuccessful with our attempts to get connected with you and have since left multiple voicemails and emails requesting your callback at your earliest convenience in order to provide a resolution. Your file has since been closed due to the balance being paid in full and there will be no further claims submitted to your insurance on your behalf. 
  
  If you would like to further discuss your account and allow us the opportunity to address any additional concerns, we would appreciate if you could return our call at your earliest convenience. Our Patient Resolutions team can be reached at ************* from Monday through Friday, 7am-5pm MST.
  
  In good health,
  Patient Resolutions

• Review fromDoris H

  Date: 05/22/2025

  1 star
  They claim the *** machine my ** ordered and they delivered late, now claim it wasnt one of their agents that delivered it, it would have been in a box and delivered by ***. I said Bull crap! I said it did not **me in a box and the person that brought it asked where I wanted it, he put on my **uch, asked for an outlet, and plugged it in. *** doesnt deliver unboxed items, nor **mes in your house and sets it up! It was their ** that delivered it cause they screwed up w/it being days late!! Now they are telling me, a 100% disabled, 62 yr old to buy a huge box, pick up this huge heavy, metal piece of equipment, pack it, and call *** to pick it up! *** they have no kind of customer service or integrity. Lie about who delivered it, and put it off on a disabled person, that just had knee replacement surgery on top of being disabled. I re**mmend no one, including surgeons and **s use this **m! I will ask if I ever need medical equipment again, Ill make sure it isnt w/this **mpany. So their equip will diy here until I am cleared by ** to ever try and lift it! And they are getting billed for the box!! Shame on you!!!
  

  Zynex Medical, Inc.

  Date: 06/03/2025

  Dear Patient, 
  
  We hope this message finds you in good health. Thank you for taking the time to speak with us today regarding your concerns.  We understand the frustration and concerns when it comes to returning equipment to any provider. As was discussed with one of our supervisors, your device has been received and checked in by our team. During the conversation with our team, you had mentioned that you were attempting to also return another device to a different medical company. We are glad that you were able to return our compact and light weight device to us and the other item to the correct provider. Currently, you do not need to take any other action on your file. Should you have any additional questions or concerns, our Patient Support team is available Monday through Friday form 6AM 6PM MST. Thank you again for you time and we wish you well on your pain management journey. 
  
  Regards, 
  Patient Support
  Zynex Medical

• Review fromSharon S

  Date: 05/19/2025

  1 star
  DO NOT USE ZYNEX MEDICAL! ThEY ARE ARE RIP OFF!!!My Ortho team recommended them... had to give me credit card upfront and they have not refunded me.. I keep being told it will take 40 days , then 30 days , then a couple of weeks...never ending lies! My insurance company has paid the amount due. Their billing practices are very deceptive! I am contacting ***** and others regarding this issue.
  

  Zynex Medical, Inc.

  Date: 06/02/2025

  Dear Patient,
  
  Thank you for providing your feedback. We sincerely apologize for the inconvenience and frustration you have encountered concerning your refund. We recognize the importance of this issue to you and appreciate the opportunity to assist by offering updated information.
  
  We apologize for the delay in processing your refund. Our internal process for refund reviews is thorough to ensure accuracy and compliance, which can sometimes extend the processing time. We appreciate your understanding and patience during this process.
  
  Your refund was processed on May 20, 2025, and sent to your credit card or financial institution. You can expect to see the funds reflected in your account within 3-5 business days. However, please be aware that processing times may vary depending on your financial institution, which could result in a slight delay.
  
  If you do not see the refund in your account within the expected timeframe, we recommend contacting your financial institution for further assistance. If you have any additional questions or need further support, please do not hesitate to reach out to us.
  Thank you for your patience and understanding.
  
  Sincerely,
  Patient Support
  Zynex Medical

• Review fromC. K.

  Date: 05/01/2025

  1 star
  This company is a rip off. I was told one thing by the area account manager then the customer service **** demanded full payment before even billing my insurance. I have kept all correspondence and I will be informing my doctor of their practice. I went to good old Amazon and it was so much cheaper. So really research other companies if at all possible
  

  Zynex Medical, Inc.

  Date: 05/19/2025

  Dear Patient,

  Thank you for taking the time to share your concerns with us. We sincerely apologize for any miscommunication regarding the billing process for the device you were prescribed.

  As part of our process, we inform all patients of the billing details and any required payments prior to shipping the device. These conversations are based on your insurance plans basic billing processes and our agreeance to follow those. This is to allow everyone the opportunity to make a well-informed decision before proceeding with their order.

  Please note that our device is a multi-modality device and is prescription grade only. As a result, our device stands separate from others that you may find "over the counter" in both function and results.
  
  Thank you once again for bringing this matter to our attention. We genuinely appreciate your understanding and wish you all the best. If there is any assistance needed in the future please do not hesitate to contact us Monday through Friday from 6am - 6pm MST at **************.

  Wishing you good health,
  Patient Support Resolutions
  Zynex Medical

   

  C. K.

  Date: 05/20/2025

  Yet I have emails and screen shots saying differently. I spoke with my doctor and informed them of your practices. I told them to please read all the reviews as I was not the only one this has been done to. I bought a product and much cheaper and works just fine.

• Review fromCassandra Z

  Date: 04/29/2025

  5 stars
  My childs supplys come in a timely manner. ****** had any issues with insurance. We have been using this service for a year. Product works well an monthly supply are sent in a timely manner.
  

  Zynex Medical, Inc.

  Date: 05/19/2025

  Dear Patient,
  
  We hope this message finds you well. We wanted to reach out and express our heartfelt appreciation for the fantastic 5-star rating regarding the patients healthcare device. Your positive feedback means the world to us.
  
  We always want to send supplies in a timely and prompt manner to ensure our patients are receiving the treatment that they require.
  
  We are truly grateful for your support and trust in our service. If you have any questions or need assistance, please dont hesitate to reach out.
  
  Wishing you good health and happiness.
  Patient Support Team

• Review fromLynn N

  Date: 04/28/2025

  1 star
  I returned a back brace and TENS unit to Zynex Medical on March 14, and as of April 28, I have still not received my refund. I have followed up five separate times by phone. Each time, Im told a different story: it takes 23 weeks for approval, then that the refund was approved but sent for review, then, "review is approved, it is sent to accounting" with no resolution.This has become a pattern of stalling and delay tactics. Ive now spent hours on hold and still have no clear answer or refund for the equipment I returned over six weeks ago.This experience has been frustrating, opaque, and completely unacceptable for a medical company handling sensitive, patient-related transactions. I urge others to PROCEED WITH CAUTION.
  

  Zynex Medical, Inc.

  Date: 05/12/2025

  Dear ****,
  
  Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience and frustration you have experienced regarding your refund. We understand how important this matter is to you and are thankful for the opportunity to assist with providing you with updated information.
  
  Your refund was sent on April 28, 2025 to your credit card/financial institution. You should expect to see the funds in your account within 3-5 business days. However, please note that depending on your financial institution, it might take a bit longer for the funds to appear.
  We apologize for the delay in processing your refund. Our internal process for refund reviews is thorough to ensure accuracy and compliance, which can sometimes extend the processing time. We appreciate your understanding and patience during this process.
  
  If you do not see the refund in your account within the expected timeframe, we recommend contacting your financial institution for further assistance. If you have any additional questions or need further support, please do not hesitate to reach out to us.
  Thank you for your patience and understanding.
  
  Sincerely,
  Patient Support
  Zynex Medical

• Review fromRichard K

  Date: 04/09/2025

  1 star
  Zynex Medical not only has the worst customer service, their products are cheaply made. The Nexwave unit that I bought broken within three months of purchasing. I called them repeatedly and was told that they'd get back to me within one business day. They never have called back and I'm stuck with a almost brand new $400.00 unit that doesn't work. If anyone suggests you try a unit, don't waste your time or money!

• Review fromBobby A

  Date: 04/08/2025

  4 stars
  My name is ***** *. I just purchased my nexwave device today for ****** since insurance would not cover it now I'm being told the company is a complete scam and they charge ***** fair warning if anymore money is taken from my account besides the ****** I paid today I will go straight to the bank because I was told the device would be mine for ******.
  

  Zynex Medical, Inc.

  Date: 04/12/2025

  Dear Patient,
  
  Thank you for bringing your concerns to our attention. We are committed to resolving any problems our patients may face.
  
  We want to ensure we are able to discuss with you options regarding your file and to help alleviate any frustrations you may have regarding the enrollment and billing process. After a thorough review of your file was completed, we made several attempts to contact you and have been unsuccessful in reaching you via phone or email. 
  
  Please contact us through our Patient Support line at **************. Our Patient Support Resolutions team is open Monday - Friday from 7am-5pm MST. We would appreciate the opportunity to work with you in finding a resolution. 
  
  Thank you for bringing this matter to our attention, and we look forward to the opportunity to restore your confidence in our services.
  
  In good health,
  Patient Support Resolutions
  Zynex Medical

  Bobby A

  Date: 04/13/2025

  Issue has already been resolved

• Review froml. f.

  Date: 04/05/2025

  1 star
  machine broke 5 days after surgery and multiple calls result in no answer its as if the company closed up and moved.
  

  Zynex Medical, Inc.

  Date: 04/08/2025

  Dear Patient, 

  We are truly sorry to hear about your experience with the durable medical equipment you received from us. Your comfort and satisfaction are our top priorities, and it concerns us to learn that we did not meet your expectations.

  We appreciate you taking the time to provide your feedback, as it is essential for us to understand where we may have fallen short. We apologize for the frustrations you have had in attempting to reach us. We have had our Patient Experience Supervisors reach out to you on 04/07/2025 and they were able to leave you a voicemail. We have noted your file that a supervisor is to speak with you should you call back again requesting assistance. 

  We are committed to resolving any problems our patients may face and will attempt to contact you again. 

  Thank you for bringing this matter to our attention, and we look forward to the opportunity to restore your confidence in our services.
  

  In good health, 
  Patient Support Resolutions
  Zynex Medical

  l. f.

  Date: 04/10/2025

  Here is the time line of events:Surgery was March 27th . The ice machine started to fail and completely wasn't working by March 31st. I reached out to the company for 3 straight days starting April 1st by text message and voice mail requesting an expediated machine to my residence. I never heard back until I received the above email. Being less than 1 week post surgery, it was extremely important to have the ice machine working properly. I also tried calling on numerous occasions only to receive a voice recording saying I was number 2 in the que then 1 in the que then connected directly to a recorded message. No one ever got back to me. Considering the machine plays a very important part of recovery, waiting 7 days for a response is totally unexceptional! In addition to not having any issues resolved to date.Solution - expedite a new machine to my residence.

• Review fromMiya C

  Date: 04/03/2025

  1 star
  I am writing to express my extreme dissatisfaction with your company's practices. I was misled into believing that I could return the product if my insurance did not cover it. However, I discovered today that only the machine itself is returnable, not the batteries and electrodes that you have been sending me for months without my consent.Furthermore, I find it unacceptable that my insurance claim is still being processed after four months. To avoid being billed, I am prepared to return everything you have sent me. I will also be informing my orthopedic office about the terrible service and potentially fraudulent practices of your company. Sending supplies without confirming insurance coverage and assuming I will pay regardless of whether I use the device is unacceptable.
  

  Zynex Medical, Inc.

  Date: 04/30/2025

  Dear Patient,

  Thank you for taking the time to share your feedback. Were sorry to hear about the difficulties you experienced with Zynex and appreciate the chance to address your concerns.
  
  While we regret any frustration caused, were glad we were able to reach a resolution that meets your needs. A supervisor has recently reviewed your file as discussed and has ensured that the necessary adjustments agreed upon have been made to your file. 
  
  Again, thank you for your inputits incredibly valuable to us. Were committed to learning from your experience and continuing to improve.
  
  Sincerely,
  Resolutions Team