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Business Profile

Collections Agencies

Alpha Recovery Corp

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 10 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/04/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So my name is ***** ******* I'm in recovery and trying to get my life together I'm doing the very best that I can I'm a 5 months 2 days sober of alcohol I'm doing way better in life now I attend church every Sunday,I have a great job that I obtand was living in this sobriety house So April 3rd 2023 I sent a message to the recovery home alpha and East Point Michigan I send a message to Stephen ******** the owner . When I arrived at alpha I did not sign no contract nothing whatsoever which I found very unprofessional my roommate had the sign one but they must have forgotten to give me One.While I was staying there multiple items of mine came up missing expensive ones that were gifts from my family I brought this to the owner Stephen and he blew it off so I went to the guy that I caught with my items On his feet And ask him which began a confrontation b so I went to Stephen again about it and he still was unprofessional rude and did not move the Gentlemen so I told Steve again and he said it's best for you to just leave. That's pretty harsh coming from somebody that claims don't want to see you do good andNot go back to the streets. I kept my rent paid up and I paid it a week ahead of time so upon him kicking me out I was paid up a whole week which is a $140 I have the receipt for it. So I contacted Steve to get my money back for the week he said he would pay me back on Monday I contacted him on Monday and he was rude and disrespectful And he said I'm not paying you no money you put wipes down the toilet so find it somewhere else . So that was his way to keep my money for one I don't even use wipes. And for 2 do you have cameras in the bathroom so you know who put wipes down the toilet. That would look terrible in front of a judge. I have the screenshot he sent me saying Those rude things. The wind the house that I was living there Which had an eviction notice put on the door because it was not up to code. I was the only black gentleman in the house i felt targeted about everything Steve would call me to drop all the time and he dropped nobody else in the house . And I also have screenshots of messages from other tenants saying they've never been droppe So

    I let him know I was on medication call busebar that can affect your drug test Which I have confirmation from I physician at University of Michigan. His behavior has no empathy for people I work hard for my money that $140 that hes keeping of mine is my food for the week and my gas money to get back-and-forth to work I'm trying to better my life not be taken advantage of I have a receipt from my week that was paid up and I have a text message of him saying he would pay it back to me and I have the text message of him saying nope After you left there will wipes down the toilet so I'm not paying you back can you please help me with this His phone number is ********** his name is Steven ******** and he is in recovery Housing owner I wish I would have looked at the reviews of this place before I came Here I asked him why I didn't sign no contract and he said he forgot Thank you so much for reviewing this I look forward to hearing from you you can contact me at **********

  • Initial Complaint

    Date:01/09/2023

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Another company have filed to garnish my check for the same account Aplha Recovery and myself already had a payment agreement. I Have been making payments with Alpha since 2020, upon our agreement my payments would be reflected to the original company i owed. I have not seen this happen. My balance is still the same. This new company told me a price that seems incorrect of what I owe compared to what i had with Alpha. I only found out that the company has been permanently closed though here. I am requesting to receive a letter with my original balance and remaining balance along with a payment history. Can someone please assist me in getting the this information(asap) sent to me by email/fax? I have to return back to court with this information in 2 weeks Thank you.

  • Initial Complaint

    Date:12/22/2022

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In December of 2020, I had disputed a debt with Alpha Recovery Corp. Afterwards I hadn't heard back from them, so I assumed that the debt had been resolved. Today, I looked into the matter to confirm, but I was surprised to see that Alpha Recovery Corp is now closed. If my debt is still not resolved I have no idea who to contact, so I would greatly appreciate a response to sort out this matter. My account number with Alpha is 6608716.

  • Initial Complaint

    Date:09/18/2022

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I would like to receive a letter regarding my remaining balance/last payment that Alpha Recovery Corp. has on file. I received a call from the new debt collector that my debt had been solid to another debt collector. I received nothing in the mail regarding the change or what was to come. Can someone please assist me in getting the proper information send to me by email/postal mail? Thank you.

  • Initial Complaint

    Date:09/13/2022

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So I have been paying or my lease since the began of of this year . And I was making $100 payments . And I have been trying to contact Alpha Recovery Corp for months now . I want to understand what’s going no on . I’m trying to get out of my place I rent but I can cause I need to pay off my debt . Pleas help Account # : *******

  • Initial Complaint

    Date:09/09/2022

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've been paying off some debt from alpha recovery Corp since 1/8/2022 but uve tried to call them but keep getting sent straight to voicemail saying the business is closed. I'm just wanting to know how much I still have left to pay and how to go about doing it. The creditor account number I have is ************. The original creditor is *** *********** *********

  • Initial Complaint

    Date:08/23/2022

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been calling Alpha Recovery so I can get a paid in full letter for my debt on acct# ******* original creditor acct# *******-*****. Every time I call I get office is closed. I need to get the letter asap as I am being charged by another creditor for the same account.

  • Initial Complaint

    Date:08/19/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been attempting to contact this business since April to pay a debt and I have gotten no response. The website address listed for them say it is not valid, and I have tried from countless computers. The phone number listed on my first letter goes straight to Voice-mail stating to leave a Voice-mail or call back during business hours. It seems like they have had multiple complaints regarding this issue. I last had communication with them in April, but since then none of the contact information I have been sent or can find online has worked. I am trying to settle a debt that is shown on my credit, and they have made it impossible. I believe the account number with them is ******* and the original ends in ****.

    Business Response

    Date: 08/20/2022

    Alpha Recovery has recently closed down its operation and your account has been recalled by the current debt owner, ************************* and you can reach them at ************.  Thank you.

  • Initial Complaint

    Date:08/15/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been paying this company monthly for the last 2 years on a debt. Now my account is with another company and i now have it on my credit report. I would like it off and an explanation as to what happened. i have since given the new company my payment info. Tried for so long to not have on Credit report, and now this.

    Business Response

    Date: 08/16/2022

    Due to the pandemic, Alpha Recovery Corp had to wind down its business after 12 successful years.  Alpha Recovery Corp worked as a third-party collection agency who worked for debt purchasers and even though we were a non-reporting agency, the debt owner and/or the new agency has the legal right to report to the consumer's credit report.  Since ARC never put a tradeline on the consumer's credit report, there is nothing we can do to take one off.

Alpha Recovery Corp is NOT a BBB Accredited Business.

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