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          Find a Location

          WideOpenWest Finance, LLC has 26 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileWideOpenWest Finance, LLC

            Cable TV
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            7887 E Belleview Ave Ste 1000

            Englewood, CO 80111-6007

            Visit Website
            (720) 479-3500

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            Customer Reviews

            1.06/5

            Average of 145 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            603 complaints closed in last 3 years

            207 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 9/9/2020

            Years in Business: 24

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Products & Services

            Internet Providers

            Business Details

            This is a multi-location business.

            Find a Location

            WideOpenWest Finance, LLC has 26 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              7887 E Belleview Ave Ste 1000, Englewood, CO 80111-6007
              BBB File Opened:
              6/4/2001
              Years in Business:
              24
              Business Started:
              12/23/1999
              Business Started Locally:
              12/23/1999
              Business Incorporated:
              12/23/1999
              Accredited Since:
              9/9/2020
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • WideOpenWest
              Business Management
              • Ms. Leslie Brinson, Supervisor
              • Ms. Amy Bell, Marketing Manager
              Contact Information

              Customer Contact

              • Ms. Leslie Brinson, Supervisor
              Additional Contact Information

              Fax Numbers

              • (888) 268-5859
                Primary Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              603 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              04/08/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              4/8/2024 called WOW to discuss digital adapter and the service. I stated I wanted to return equipment and have the monthly charge removed from account. Explained to me.WOW stands behind no returning of this equipment, since they no longer use it & will keep charging account accordingly. I did not want to disconnect main cable,response was, WOW wouldnt know if the adapter would be used, so therefore, ALL cable would have to be disconnected & transferred to new streaming service.
              Read More
              Read 602 More Complaints

              Customer Reviews

              145 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Brandon H

              04/17/2024

              I've never opened a complaint like this before, but I've also never been deliberately misled by a company before.Last year, I saw competitors were moving into my area offering a good deal. I also received a flyer from WOW offering new customers gift cards for getting gigabit internet. I called WOW to cancel my service, as the other offers were competitive.The *** at the time told me that I could get the new customer bonus of a gift card if I upgraded my internet to gigabit. Sounded like a good deal at the time.I noticed I still hadn't received any email about the gift card, so I contacted WOW to get more information. I was simply told that they don't offer the promo bonuses to existing customers, and the *** at the beginning must have been mistaken. Sounds like their retention department is willing to extend offers that their company can't actually extend. The internet itself is fine, but I feel deliberately misled to keep me as a customer.
              Read 144 More Customer Reviews

              Local BBB

              BBB Great West + Pacific

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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