Business Profile

Cable TVs

DISH Network, LLC

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Complaints

This profile includes complaints for DISH Network, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

4,971 total complaints in the last 3 years.
724 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/10/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Cancelled with Dish via phone. Paid remainder due. Then Dish claims that reactivated my account since I paid remainder. So they made me call again to deactivate and claimed I owed another months worth even though cancelled service month prior via phone. They claim there was a box to check when I made that final payment.
Business Response
Date: 07/31/2025
July 17, 2025

Ms. **** *******
******************
*********, ** 60098

Re:          BBB Complaint #********
                **************** - *************

Dear Ms. ****************** July 10, 2025, we received your complaint, dated July 10, 2025, filed with the Better Business Bureau.

You said you canceled your service, but your account was restored when you made a payment. When you disconnected it again, you were told you owed for another month. You requested the new charges be waived.

My attempts to contact you on July 16 and 17, 2025, at ************** were unsuccessful, but I left a message each time. I also sent an email to ******************** with a request that you contact me.

When you paid your bill on June 19, 2025, you paid the amount to restart, not the final balance. We apologize for any confusion.

Your account is disconnected. You had a remaining balance of $36.97 for service rendered, which you paid on June 22, 2025.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

****** *****
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C

cc:          ****** / ******* Better Business Bureau
                **********************************************
                ******, CO 80210

                ****** ********
Customer Answer
Date: 08/01/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** *******
Initial Complaint
Date:07/09/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dish is saying we signed another 2 year contract when all we needed was to get 1 of our ****** fixed that was not working.They shipped us a new 1 and we than spoke with dish to get the new 1 set up everything was good. We called next month because of an issue with our bill and that is when they said we signed a new contract we never agreed to it.we only needed a repair and we had 8 months left on our previous contract. They insist 1 representatuve said That we were correct and did not agree to new contract and was working with us to get it fixed but never ******** representative said we agreed and signed agreement with our pin number which we did not know are our pin number at the ***.We never entered our pin *********** represenrative said our circumstances are different and will not let us get out of there new contract. That we never signed or entered a pin number.we just want them to be honest and do what is right and stop lieing.
Business Response
Date: 07/15/2025
July 12, 2025

Mr. **** *********
****************************************************************************

Re:          BBB Complaint #********
                **************** - *************

Dear Mr. ******************** July 10, 2025, we received your complaint, dated July 9, 2025, filed with the Better Business Bureau.

You disputed being in a commitment because you do not remember entering your account PIN to accept a new one. You requested the one on file be waived.

When we spoke, I informed you that a review of the call in question shows you were informed of and accepted the 24-month commitment associated with the equipment upgrade and Preferred Customer Offer. I waived it as a courtesy, nonetheless. You accepted this resolution.

We apologize for any inconvenience.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

****** *****
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C

cc:          ****** / ******* Better Business Bureau
                **********************************************
                ******, CO 80210

                ****** ********
Customer Answer
Date: 07/17/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** *********
I do not agree with the part dish says I put in my pin( false) I never accepted a 24 month commitment.(false)
Initial Complaint
Date:07/09/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up for dish network, I spoke to 2 customer service **** and to a supervisor named ****. I told them I wanted service with recording capabilities and on demand features I explained I am over 65. What I received was a system with no recording capabilities and no on demand features, I found this out after it was hooked up. I called them on Monday and was told that I would have to pay an additional 20 per month to be able to do these things, I feel that I was taken advantage of because of my age and my not knowing their equipment that is their expertise, I also feel it was a bait and switch. They knew my age because they gave me something that was for customers over 55, 1 free movie rental per month in which the equipment I received I could not even do that. When I called and complained customer service rep ***** said he would send it to the misinformation department and the would contact me within 5 days which is today and I have not heard from them. The other issue is I only have 5 days to cancel because I am over 65 and if canceled I have to unhook everything pack it up and send it back which is a lot of work. If I do not do that then and cancel past 5 days I owe them $20.00 for every month to equal 24 months
Business Response
Date: 07/15/2025
July 12, 2025

Ms. ******* Woods *****
*****************************************************

Re:          BBB Complaint #********
                **************** - *************

Dear Ms. ***** *****:

On July 9, 2025, we received your complaint, dated July 9, 2025, filed with the Better Business Bureau.

You said that when you agreed to our service, you did so with the understanding your equipment would have DVR functionality. After the installation was completed,you found that the equipment did not. You requested this be corrected immediately,which it was. However, your monthly rate has now increased by $20.00. You indicated that you should not have to pay extra because you were given inaccurate information.

When we spoke by phone. I advised you that I reviewed your sales call. I found that you were told the leased equipment would have DVR capabilities and you were quoted a monthly rate of $142.20, which is correct for the equipment you currently have installed.

Your billing is accurate. We apologize your installation initially included the incorrect equipment.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

***** ****
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.

cc:          ****** / ******* Better Business Bureau
                **************************
                ******, CO 80210

                ****** Steffani
Customer Answer
Date: 07/16/2025

Complaint: 23577646

I am rejecting this response because: Mr **** called me and stated that he was on a recorded line and that he had listened to the phone calls and read the notes on the account,he then stated that the customer service representative incorrectly ordered the wrong equipment (not DVR) but quoted the price of $140.00. Mr **** stated I agreed to the price which is not true, I was quoted a price of $129.97. Mr **** was very unprofessional and not knowledgeable about Dish contracts which includes the right to cancel and the California right to cancel laws. Mr **** was very aggressive and stated I only had 24 hours from the phone call to cancel (UDAAP violation) Additionally he insinuated I did not what I read and signed because I did not have 5 day right to cancel the following contracts service and repair (defined as individuals 65 years or older) I requested to speak to his supervisor and he denied my request 3 times and refused to provide me her contact information because he that "you don't need to talk to her! " I continued to ask for her information and he finally gave me her name only. I believe Dish network has a pattern or practice of misinformation with people over 65 and denying them the California 5 day right to cancel. Mr **** conduct was wholly inadequate because he did not even read the notes and communication on the account which indicate that Dish acknowledged the error and honored a 23 month credit of $12.23 to bring my monthly payment to $129.97 which is the original amount that was quoted. I have attached a copy of email received on 7/10/25 @ 8:30am. What I would like is for Mr **** to apologize to me; receive retraining on Dish contracts, etiquette, and California law. I have sent a complaint to *** and to the Attorney General for violation of UDAAP laws.

Sincerely,

******* Woods *****
Business Response
Date: 07/30/2025
July 25, 2025

Ms. ******* Woods *****
*****************************************************

Re:          BBB Complaint #********
                **************** - *************

Dear Ms. ***** *****:

On July 24, 2025, we received your rebuttal, dated July 24, 2025,filed with the Better Business Bureau.

You rejected our response stating that I did not read your account notes, as you were to receive a $12.23 credit for 23 months to reduce your monthly rate.

You are currently being billed $142.20 and are being provided with a $12.23 credit for the next 23 months. However, it was done in the interest of customer service and not because you did not receive the equipment or monthly rate you agreed to. I confirmed this when reviewing your calls.

If there are further questions or concerns about this issue,please feel free to contact me at **************.

Sincerely,

***** ****
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.

cc:           ****** /******* Better Business Bureau
                ******************************;
                ******, CO 80210

                ****** Steffani
Customer Answer
Date: 08/01/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The solution I received was the solution I requested and was given before Mr **** got involved, although the response Mr **** gave was not the conversation we had. This can be checked out by the recorded conversation.

Sincerely,

******* Woods *****
Initial Complaint
Date:07/09/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In June 2025 I spoke with a *** from dish network regarding my bill increase. He was very difficult to understand and I believed I agreed to a 2 year contract with a monthly bill of $125. A week later, after speaking with multiple customer service ***s for over an hour I learned that my bill was $145 per month and it would cost $20 per month if I canceled. I would not have agreed to $145 per month if I had understood the *** correctly. I believe he lied to me about the actual cost and want out of this 2 year contract. Dish network's service is poor, hard to understand their service ***s, and I feel tricked into something that I would not have paid this much for. I did speak with a supposed supervisor but she stated they cannot let me out of this 2 year agreement. Poor customer service and poor / fraudulent communication by ***s.
Business Response
Date: 07/30/2025
July 24, 2025

Mr. **** *******
*****************
Logansport, IN 46947

Re:          BBB Complaint #********
                **************** - *************

Dear Mr. ****************** July 9, 2025, we received your complaint, dated July ******, filed with the Better Business Bureau.

You said that in June 2025, you contacted us to negotiate a new rate for your monthly service. You agreed to a new two-year commitment at a cost of $125.00 a month, but your next bill was $145.00 and you were unable to resolve this over the phone with customer service.

When we spoke today, July 24, 2025, I explained that a review of the call in question found the agent initially offered you our Preferred Customer Offer, (***), which you declined because the monthly discount was not enough. He then offered you a $40.00 monthly credit for 12 months with free ******* for 24 months. You accepted this offer and the commitment associated with it. However, the *** remained and this offer was activated and voided any other discounts or promotions. I agreed to apply an additional $20.00 monthly credit to your account for the duration of the *** to honor the price quoted. You accepted this resolution.

We regret any inconvenience you may have experienced and thank you for your business.

Sincerely,

***** ********
Corporate Case Manager
Executive Escalations Team
DISH Network, L.L.C.

cc:           ****** /******* Better Business Bureau
                ********************************************
                ******,CO 80210

                ****** ********
Customer Answer
Date: 07/31/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** *******
Initial Complaint
Date:07/06/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
July 6 Chat with DISH agent.On this chat I talked to a very Rude agent again whom was very unhelpful- again. I tried to log into my account and I kept getting kicked out so I went to chat. They first got all my information including my pin, password, the receiver serial number and the security ID. They said I don't have that unit in the record! So they can't help **** then got the old box, they said I didn't need to return after the last replacement and said it was mine, I had been holding onto just in case there's a problem I gave them the security ID and some other number off of that one, and it didn't match the records! So I have one ****** box that I am using now to watch TV and another one they said I didn't need to return that I just been holding onto in case they want it back and neither one of them matches their records!! this and I can't even access my account to cancel them! I was just going to go to their flex 50+ package(because Dish is soo expensive) but now I think I'm ****** this point I am extremely disappointed and really just want to quit DISH after so many years of poor service and support.
Business Response
Date: 08/01/2025
July 29, 2025

Mr. ****** ******
************
********************

Re:          BBB Complaint #********
                **************** - *************

Dear Mr. ***************** July 10, 2025, we received your complaint, dated July ******, filed with the Better Business Bureau.

You said you contacted us via chat after not being able to log into your online account. You were unable to verify your account and you wanted to change your programming, but the chat agent refused to assist you with your request.

My attempts to contact you at ************** and ************** on July 28 and *******, were unsuccessful, but I left a voice message with my contact information. I also sent an email to you at ********************* with a request to contact me.

When requesting assistance with your account, we have specific account verification procedures; when we do not receive the correct response,our agents are unable to assist you. You have a four-digit security code on your account. We encourage you to set up a security question as another method of account verification.

A review of your account indicates you were able to recover your username and password for your online account, and you successfully changed your core programming package to the Flex Pack.

Please note that the receiver CAID listed in your complaint is the one we have active on your account and the equipment is marked as purchased.This is why we did not require the receiver to be returned.

We regret any inconvenience you may have experienced.

Sincerely,

***** ********
Corporate Case Manager
Executive Escalations Team
DISH Network, L.L.C.

cc:           ****** /******* Better Business Bureau
                ********************************************
                ******,CO 80210

                ****** ********
Customer Answer
Date: 08/02/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However I had a discussion with ***** and we made a special pricing deal for my existing 120+ channels to keep my business. I I have a new lower price for my package because of my complaints and my many many years of being a customer. I will see if the pricing that I worked out with ***** actually comes to fruition in the future billing cycles.

Sincerely,

****** ******
Initial Complaint
Date:07/05/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For many years I have paid Dish Network a monthly fee (currently $12.99) for their *********************** It has covered TV remotes in the past, and they have replaced my remotes several times under this service plan, for which I pay considerable extra monies. I called today for service and suddenly remotes are now considered a "consumable", and no longer covered. They referred me to ******* or ****** to purchase a replacement. This is, in my lay opinion, a breach of contract. I have received no notice from Dish Network regarding amendments to my contract with them regarding the ***********************
Business Response
Date: 07/15/2025
July 11, 2025

Mr. **** ****
1081 Old Tioga Tpke.
******, ** 17814

Re:          BBB Complaint #********
                **************** - *************

Dear Mr. *************** July 7, 2025, we received your complaint, dated July 5, 2025, filed with the Better Business Bureau.

You said that you were told DISH Protect no longer covers remote controls, which you indicated is a breach of contract.

I contacted you by phone, but there was no answer and I left a voicemail offering my assistance.

DISH Protect covers remote controls that are determined to have failed. However, if it is lost or damaged, it would not be covered. Please refer to ******************************** for more information.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

***** ****
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.

cc:          ****** / ******* Better Business Bureau
                **************************
                ******, CO 80210

                ****** Steffani
Customer Answer
Date: 07/16/2025

Complaint: 23559463

I am rejecting this response because:
ONLINE "CHAT" TRANSCRIPT (PARTIAL) FROM MY CONTACT WITH DISH NETWORK ON 05 JUL 2025 IS COPIED BELOW. As you can see***, there is some discrepancy between what is said on DISH "chat" and what is the response to the BBB from DISH Network:

DISH CHAT:   "**** I think this is the perfect time for you to update the receiver. Your remote and receiver will be obsolete soon.
Let me explain that time will come it will no longer get channels and signal which the reason why we encourage you to upgrade to a Hopper3 with no upfront cost.

****:   I would like a new remote that works for my dish. I have dish protect and it is supposed to be supplied to me as required. I do not want to upgrade.

DISH CHAT:   Okay, no problem.   Then best resolution is to buy new remote to any *******, Best buy stores or ******

ALEX:   I would like a new remote that works for my dish. I have dish protect and it is supposed to be supplied to me as required. I do not want to upgrade.

DISH CHAT:   ***Remotes are considered personal accessories, and like any device, they can wear out over time with regular use.
While equipment provided by **** is covered under service agreements, remotes fall outside of this coverage as they are subject to normal wear and tear.***

****:   I do not want to buy one at Walmart.    They have been covered in the past two decades... suddenly not covered?"

Sincerely,

**** ****

Business Response
Date: 07/30/2025
July 25, 2025

Mr. **** ****
1081 Old Tioga Tpke.
******, ** 17814

Re:          BBB Complaint #********
                **************** - *************

Dear Mr. *************** July 24, 2025, we received your rebuttal, dated July 24, 2025, filed with the Better Business Bureau.

You rejected our response and provided a transcript of a chat you had with our customer service during which you were told that remotes are not covered by DISH Protect.

We regret that you were provided with inaccurate information, and we will review the chat internally. Please reference ********************************************** for information on what is covered. Enclosed is a copy of our DISH Protect terms and conditions for your records.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

***** ****
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.

Enclosure

cc:          ****** / ******* Better Business Bureau
                **********************************************
                ******, CO 80210

                ****** Steffani
Customer Answer
Date: 07/31/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ****
Initial Complaint
Date:07/02/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After a pause of our services, Dish substantially increased our monthly service rate. I called on 5/26/25 and after telling them I wanted to cancel the account they negotiated a new: 30 days free service and then it rolls over to a $40/mo local channels, plus ******, and I can call and add 130 channels for $13=$53.03/mo (total w/taxes). includes $40 monthly credits. "flex pkg" for next 12 months. $51.99/mo 12 month commitment. Total time on the phone was over an ******* of 6/24/25 - they cut off our services for (nonpayment) so I spoke to supervisor, "****", who first started out negotiating a new service agreement (he offered at least 3 various rates) and then agreed to previous (5/25) pkg again, starting today. I asked and he said that IF we are under a contract we can pause the services, for up to 3 months, but the commitment also pauses for the same amount of time. I paid a small balance and they supposedly restarted the service. Later in the day I checked the account and it said I had another "balance" so I decided to wait 24 hours and recheck the acct. Total time on the phone was 40 minutes.On 6/26/25-the account online shows a new, much higher balance and also another incorrect, and much higher monthly service agreement. So I called to disconnect the service. The agent then said we had entered a 2 year agreement 6/2024 and have 18 mos left or I would have to pay $300 fee. I asked for proof of such agreement and he said he would email it to me. I then spoke to supervisor, ********, and I threatened to file with *** and BBB, which triggered an investigation on their end and they will supposedly call me within 5 days.Whenever I call, Dish representative seem to be willing to negotiate anything, except to cancel. The various **** I talked to told me I could pay various amounts of contracts, for the exact same services and the amount literally seemed to be pulled out of a hat and had no constant basis from one rep to another. They are totally unethical.
Business Response
Date: 07/10/2025
July 9, 2025

Ms. **** ******
*********************************************
******************

Re:          BBB Complaint #********
                **************** - *************

Dear Ms. ***************** July 2, 2025, we received your complaint, dated July 2, 2025, filed with the Better Business Bureau.

You said that you closed your account because your monthly rate was higher than expected, and you were told that an early termination fee would be applied. You disputed the contact and request that your account be investigated.

A review of your account reveals that your billing was accurate; however, since you only made a $10.98 payment since April 29, 2025, when your service was restored, it caused you to have a rolling balance. The statement we sent to you on May 14, 2025, was never paid.

Your account also reflects that you agreed to a two-year commitment associated with an equipment upgrade that took place on June 10, 2024. I reviewed the call recording to ensure that our agent provided you with all of the disclosures. Enclosed is a copy of your signed agreement for your records.

Your final balance is $399.07, which consists of a $340.00 early termination fee, and unpaid service charges.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

***** ****
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.

Enclosure

cc:          ****** / ******* Better Business Bureau
                **********************************************
                ******, CO 80210

                ****** ********
Initial Complaint
Date:07/01/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
When dealing with Dish my TV service provider, I am constantly having problems with many issues from Tech, who come out here and then wind up chargingme to my most recent problem, which is consistent every month my free movie pay-per-view rent rental. I am never able to download on my own when I call the company, they just run me in circles and it usually takes me hanging up two or three times before I can get somebody Who is really a technical person and then proceed to issue me my free movie rental on pay-per-view that is issued to all seniors once per month !! PS actually you will notice if you that I have three credits already because theyve given me so many problems in the past where I lost out on the movie anyway Dish is just a lousy run company that I might be better off terminating my contract with them which unfortunately ******* is not much better and Ive swore off them 18 years ago which I may have to do with Dish now and then figure out something else!! *** thank you for all your assistance and its unfortunat that at my present age of retirement at 70, you would think that these would be the easy part of my life instead, I have to dealwith this high blood pressure and aggravation of every time calling these company and pay to speak too far from the phone receiver where I cant them or the accent is so deep I cant understand them or they just dont know what theyre doing and can assist me anyway Im sorryfor venting. Please assist me and thank you for your help. Sincerely, *** ***********.
Business Response
Date: 07/15/2025
July 9, 2025

Mr. ******* ***********
**********************************************************************

Re:          BBB Complaint #********
                **************** - *************

Dear Mr. ********************** July 2, 2025, we received your complaint, dated July 1, 2025, filed with the Better Business Bureau.

You expressed concern regarding issues with your service when you are trying to watch a movie, as this is an ongoing issue.

When we spoke, I offered to send a technician to your home at no cost. You accepted and agreed to follow-up with me if the issues are not resolved.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

***** ****
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.

cc:          ****** / ******* Better Business Bureau
                **********************************************
                ******, CO 80210

                ****** Steffani
Initial Complaint
Date:07/01/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had dish network installed 12 days ago.. was ok then got the ****** plus .. then 3 days ago the remote stopped working and went through the chat agent tech support then they decided they would send out a new ************ July 1 2025 got the new remote.. and it still does not work.. I Spoke with a Woman.. named ***** tech support? Who did the same thing and kept asking the same questions.. It doesnt Work and SHE REFUSED TO SEND OUT TECH SUPPORT TO ME..
Business Response
Date: 07/07/2025
July 3, 2025

Mr.**** *****
***************
******************

Re:          BBB Complaint #********
                **************** - *************

Dear Mr. **************** July 2, 2025, we received your complaint, dated July 1, 2025, filed with the Better Business Bureau.

You said you had DISH Network service installed 12 days ago and a few days ago, you started having service issues. You stated that you contacted customer support, and while a new remote was sent to you, you still had the same issues. You indicated that you contacted customer support again and they refused to send out a technician.

When we spoke on July 3, 2025, I explained that our support calls follow a flow to try to resolve any service issues by phone without having to wait for a technician to come to your home.

I made an exception, and scheduled a technician visit for Friday, July 5, 2025,and as a courtesy, I issued a one-time $50.00 credit to your account.

We regret any inconvenience you may have experienced and we thank you for your business.

Sincerely,

***** ********
Corporate Case Manager
Executive Escalations Team
DISH Network, L.L.C.

cc:          ****** / ******* Better Business Bureau
                **********************************************
                ******, CO 80210

                ****** ********
Initial Complaint
Date:07/01/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I followed dish instructions and fell now my captel fell is unplugged so now I cannot hear the phone ring putting my life at risk and have dish of my situation should something happen to me I partially hold dish responsible as a 100% disabled veteran /first responder. I came home and my Dish ****** was not working spent hrs on the phone all my recording ls are lost .They cannot come until the 8 and I have NO other form of entertainment /and the 4 of July Which will be adding to my PTSD and my military service dog will be subject to all the fireworks.All my programs are gone .All the ending of my shows are gone .They have ruined a long time customers life .i want this corrected or out of my contact without penality . My life is at risk after following their instructions .
Business Response
Date: 07/07/2025
July 3, 2025

Ms. ******** *****
******************
*********, FL 32640

Re:          BBB Complaint #********
                **************** - *************

Dear Ms. **************** July 1, 2025, we received your complaint, dated July ******, filed with the Better Business Bureau.

You stated that you are experiencing a technical issue and while troubleshooting, you dropped a Captel device. You also said that the troubleshooting failed to resolve the issue and a technician was not available until July 8, 2025, which is too far out. You are asking for a sooner date or for the early termination fee be waived.

When we spoke on July 1, 2025, I explained that the delay in technician visits could be due to several factors, for example the time it may take to complete an order, the number of customers who are requesting visits, a limited number of technicians, to name a few. I offered to put you on a cancellation list. You accepted this offer. I also advised you that we cannot be responsible for the Captel device and that you will need to work with the manufacturer.

The local office came to your home the next day and you confirmed that this resolved your concern.

If there are further questions or concerns about this issue,please feel free to contact me at **************.

Sincerely,

***** *********
Team Lead
Executive Escalation Team
DISH Network, L.L.C.

cc:           ****** /******* Better Business Bureau
                ********************************************
                ******,CO 80210

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