Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Brakes Plus has 155 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforBrakes Plus

    Brake Service
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.43/5stars

    Average of 54 Customer Reviews

    Customer Complaints

    114 complaints closed in last 3 years

    54 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Brakes Plus has 155 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      6951 S Blackhawk St Ste 700, Englewood, CO 80112-4795
      BBB File Opened:
      6/3/1998
      Years in Business:
      34
      Business Started:
      5/1/1990
      Business Incorporated:
      5/1/1990
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Brakes Plus Johnstown
      • Brakes Plus Maricopa
      • Brakes Plus Goodyear
      • Brakes Plus Car Care Center - Corporate
      • Brakes Plus Tech Center Englewood
      • Brakes Plus Littleton Chatfield
      • Brakes Plus Aurora Iliff Ave
      • Brakes Plus Littleton South Kipling
      • Preferred Auto Glass Thornton
      • Brakes Plus Westminster
      • Brakes Plus Denver Stapleton
      • Brakes Plus Parker
      • Brakes Plus Aurora Tower Rd
      • Brakes Plus Thornton 120th
      • Brakes Plus Denver East Evans
      • Brakes Plus Parker Stonegate
      • Brakes Plus Superior
      • Brakes Plus Arvada
      • Brakes Plus Cherry Creek Glendale
      • Brakes Plus Thornton 104th
      • Brakes Plus Tech Center Centennial
      • Brakes Plus Denver South Federal
      • Brakes Plus Lakewood
      • Brakes Plus Highlands Ranch West
      • Brakes Plus Centennial Smoky Hill
      • Brakes Plus Longmont
      • Brakes Plus Brighton
      • Brakes Plus Aurora E. Mississippi Ave
      Hours of Operation

      Primary

      M:
      8:00 AM - 4:30 PM
      T:
      8:00 AM - 4:30 PM
      W:
      8:00 AM - 4:30 PM
      Th:
      8:00 AM - 4:30 PM
      F:
      8:00 AM - 4:30 PM
      Sa:
      Closed
      Su:
      Closed
      Business Management
      • Ms. Brenda Goentzel, Marketing Director
      • Mr. RJ Pisciotta, Vice President
      • Mr. Steve Ribble, Regional Vice President
      • Mr. Danial Ebner, Regional Vice President
      Contact Information

      Principal

      • Mr. Steve Ribble, Regional Vice President

      Customer Contact

      • Mr. RJ Pisciotta, Vice President
      Additional Contact Information

      Fax Numbers

      • (303) 221-8700
        Primary Fax
      • (303) 209-7738
        Other Fax

      Phone Numbers

      Customer Complaints

      114 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/11/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I had a diagnostic done on why my windshield wipers were not functioning. I went in after a six-day hospital stay. They said it was a part that it wasn't. I ordered the part that the manager told me I could purchase online (windshield wiper plug). She showed me a picture of what I needed to order the part. I went in a second time with that part. Then she told me that I needed the one with the pigtails, and I ordered that part. I brought it in a third time. On the third time, they wanted to charge me more, despite telling me that I wouldn't pay as much for the installation. This went on for three weeks to a month in-between numerous hospital visits from a rare side-effect from a medication that caused a hemolytic crisis. I had to drive in the snow and rain during that time to my doctor ************ and to the *** I took my car to ********************** with the part, but when he looked at it, it wasn't even that windshield wiper plug. It was the entire motor. He showed it to me, and the plug was completely fine! ******* mechanic.for nearly 20 years)!! I just want my diagnostic reimbursed because all I had to do was go to a used parts place, by the motor, and will have working windshield wipers in less than a week. I was so sick (and still on FMLA) , and the drive from Loveland to Johnstown on the snow and raid debris from the snow was dangerous, time-consuming, and a compete waste of time. I went there because I thought they could get the job done. I knew I needed them and needed to return to the *** I was hypoxic, weak, and needed them sooner because of the weather.
      Read More

      Customer Reviews

      54 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Andrew P

      5 stars

      04/12/2024

      I brought a full-size pickup truck in for an alignment after getting new off-road tires nextdoor, as I am overlanding across the country. I was frankly blown away by the level of service I received at this location. Not only did they not charge me, explaining that I was still safely within alignment specifications, but *****, the tech working on my truck, pointed out three additional issues with the vehicle that could have cost me a LOT of money in the future. Because he pointed them out, he undoubtedly saved me MASSIVE headaches, and I can't possibly thank him enough. Even after all of that, I was charged nothing. I tried to insist that they take my money (repeatedly), and they refused. This is a class act here, and I can't frankly understand the negative reviews on this site. ******** at the front desk was exceptionally pleasant and helpful, I was treated kindly and was scheduled on short-notice...frankly, this is one of the best mechanic experiences I've ever had. I have nothing but good things to say, and if I'm ever back through the area, these folks will 100% have my business. Please give them a try, I can't imagine anyone being disappointed here.

      Local BBB

      BBB Great West + Pacific

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.