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Pristine Screens

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/03/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    April 2, 2024 On 12/4/2023 my company paid $759.97 to Pristine Screens (PS) for Sticky Clean promotional items which they have failed to provide to date. Over the past several months, PS has promised multiple shipping dates which have never been met. After months of waiting for the product and receiving inconsistent/conflicting excuses from PS as to why are aren't delivering the product, I have demanded they credit my charge card in full for the amount I paid. . They are refusing to do so and have now advised me to request a charge back from my credit card company. Placing the burden onto their customers of having to chase down credit card refunds for undelivered products/services is inexcusable. PS has recently offered to ship different product in lieu of that which I ordered. I am not interested in other products because what I ordered is part of a 2023 year end Thank-You gift package that I am still waiting to mail to my clients pending this specific product. I've already designed and completed my marketing documentation, labeling, pre-paid shipping costs and packaging based on this specific product being included in the gift package. Due to PS's refusal to deliver the product promised and refusal to provide a charge card credit, I can no longer trust this company as being reputable enough to do business with them .I now see several bad reviews are being reported on the PS website for undelivered goods. I have now given them until midnight (EST) April 3, 2024 to deliver a refund check of $759.97 to my company. If they fail to do that, my next course of action is to file a claim against them with the ***************** small business claims division. Any assistance you can provide to persuade PS to refund my money is most appreciated. Thank you.

    Customer Answer

    Date: 04/23/2024

    The company Pristine Screens did recently send a refund check for the full amount in question. Thank you for your service in this matter. 

Pristine Screens is NOT a BBB Accredited Business.

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