Business ProfileforQuietKat Inc.

On November 14, 2023 I purchased a Queitkat Apex Pro ebike and many accessories. From day one I have have had issue with the bike and their customer service which is non-existent. First, the bike did not have the rear wheel chain/sprocket protector that protects the rear wheel from damage and more importantly injury if the rear chain comes off the sprocket. This is a government required part and they are not installing them on their bikes as the law requires and they argued with me to put it on my bike. I have had many other issues since but the latest is the most severe and absolutely unacceptable and the company refuse to do anything about it or honor their warranty. The bike has dropout in the rear that hold the wheel to the frame and they are using fasteners that shouldn't be used for this application and they fail in a very short period of time. This failure will certainly cause an injury in the future. I have presented the problem to the company and they refuse to recognize or honor their lifetime frame warranty to continue to replace the parts. Their customer service has been ridiculous from day one and will no longer support a product with a lifetime warranty that is only a few months old. I am filing complaints against both their customer service and suggest all of their bikes that use these fasteners be recalled before someone is hurt by their failure. I have lots of supporting documents including videos that can not be uploaded by any of the means provided. Please provide a method to upload or send links for these videos and I will be glad to provide them.