ComplaintsforAVA Rafting & Zipline
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Complaint Details
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Initial Complaint
08/16/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I had a whitewater float booked for 8:30am, but my daughter tested positive for Covid and showed symptoms, soI called in. I was told that there is no Covid policy, and that we could show up anyway. I asked if the other guests would be informed, and was told “I don’t know.” I was told one option was to leave my 9-year-old behind go on the trip. I explained that I would not leave her alone for 5 hours and asked to speak to the manager. I called in again and was told we were not allowed to come. I asked for a refund, and was told there was no refund for a same day cancellation. I explained that I was not canceling: I was being told I cannot attend. The manager told me throughout the call that I could show up, that I could not show up, and that I had been advised not to show up. I was told if we came they would not inform anyone about Covid. I asked if I would be able to tell the other guests. She said I shouldn't “made a scene.” She then told me that I was “disgusting,” and that it was “unbecoming of [me] as a person” and "unprofessional" to ask for a refund. She said I was “manipulating” her. I was interrupted frequently. It is clear that the manager believed this was a danger to the community, yet she said her company would allow me to attend (though she also said I could not attend). I asked her to send me an email summarizing and she said no. I was then told that if I addressed this situation on Yelp or social media it would be slander. I was asked not to attend, and asked for a refund. I was issued a credit (the policy for cancellations) though I had explained that I can't use a credit. I said a 50% refund would be ok. She would not reply to that suggestion. I was told the call was recorded. I asked that the call recording be made available to any authorities.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.