Business ProfileforGallego Mechanical Services

Gallego installed a new boiler in our home. We immediately noticed the strong smell of natural gas inside and outside the home. We had Jamie out to inspect and he said it was installed correctly, but just needed a break-in period. A year later, it had not gone away. We contacted Gallego and he would not respond to us, so we had another company come out to inspect. They said that the boiler should have never been installed in this house because it is the wrong size based on square footage, and the wrong type based on other factors such as elevation and room layout. Additionally, the boiler was badly mis-installed creating both a legal code and safety issue, as our family is regularly breathing in CO2. They said we should replace the boiler, at a cost of $25K or more. This company recommended we first contact Gallego again (in part because Gallego put a sticker on the boiler that says all service should go through them if we don't want to void the warranty). Because Jamie was not responding to our calls, I tried calling from another number and he answered immediately; we scheduled a time for him to come out, but he did not show up. I have since texted and called him a few times, and pleaded for him to at least respond to me, but I get no response. According to online reviews, this seems to be somewhat common. It appears that he knows that the system was not installed correctly and does not want to take responsibility.