Business ProfileforDillon Family Dental

I went into the office to see Dr P****** for a filling. When finished I asked about getting new bleaching trays. I have been going to this office a long time and originally saw Dr. Y******* until he retired. Dr Y******* did not charge my husband for his trays, & I remember not paying for mine. I had no idea they were going to be around $300.00. The assistant never told me, nor did I receive an itemized receipt when I paid up front - I paid 380.40 at check out and thought the filling was overpriced but I have overpaid before and received a credit. I received my delta dental Insurance statement, was surprised to find out that my filling was only $35.60, I called the office in December and spoke to Karen. We discussed & she understood & negotiated the cost towards my paying the fees of $50.00 for the trays, & I would pick up the trays later. I never received refund. I called back on February 7th to talk to Karen again, but instead the front desk girls were quite rude to me, would not listen to me, kept interrupting & hung up on me. I called back to speak to a manager. Alexis said that Karen no longer worked there but she would call her & call me back on Monday, February 14th. I had to call again on the 16th, made to have a 3-way conversation with Karen. She remembered me and made excuses. I have been trying to be cordial about the lack of customer service & cover the fees - I would never have bought the trays at all for the price of 280. They said would mail a refund check to me or the difference on the trays. I called back again on the 16th to have Alexis mail me the trays along with the check. She said that I can’t have the trays unless I pay them the 280.00. So now they want me to pay $100 for trays that they will throw away. I cannot legally be charged for something I do not have in hand. 380.40 – 35.60 filling – 54.80 undercharge due = $290 REFUND DUE.