ComplaintsforCorePower Yoga
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Complaint Details
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Initial Complaint
06/11/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On 06/05/2021, I submitted the membership cancellation form through the CorePower Yoga website and was told, "If you cancelled, you will not be billed moving forward." However, today 06/11/2021, I woke up to a notification from my bank saying that my transaction of $130.94 at CorePower Yoga was approved meaning that I was charged for my membership after I cancelled and was told that I do not need to do anything moving forward and that I would not be billed. I have tried calling the studio I originally signed up at and got no response. I tried calling CorePower Yoga customer service and kept getting hung up on and I filled out a form on the website but after seeing some reviews from previous customers, I doubt they will get back to me which is why I'm on BBB. I would like the immediate cancellation of my membership (if it isn't already) and my $130.94 refunded.Business response
06/14/2021
Hi ,
Thank you for your kind words and being patient during this time! We have refunded the student the $130.94 and the account has been cancelled as student requested.
Please let us know if you have any other questions!
In order to properly route your reply for a quick response, please REPLY-ALL to this message.
with Gratitude,
MANUEL G
Senior customer experience specialist
* ************ ** ************
3001 Brighton Boulevard / Suite 269 / Denver, CO 80216Customer response
06/14/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** **********Initial Complaint
06/06/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I was charged twice for my monthly membership. I’ve tried contacting the business through email multiple times, using their online chat, their phone number will ring and then automatically hang up, I’ve sent them messages through their social media accounts and haven’t been able to successfully reach anyone to resolve this issue.Business response
06/07/2021
Hi ,
Thank you for your kind words and being patient during this time!
We are very sorry you were double billed for May. We issued a refund for the double charge. Please allow 3-5 days for processing.We also sent you a email to confirm this refund.
Please let us know if you have any other questions!
In order to properly route your reply for a quick response, please REPLY-ALL to this message.
with Gratitude,
MANUEL G
Senior customer experience specialist
o ************ ** ************
3001 Brighton Boulevard / Suite 269 / Denver, CO 80216
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Customer Complaints Summary
131 total complaints in the last 3 years.
33 complaints closed in the last 12 months.