ComplaintsforCorePower Yoga

• Initial Complaint

  03/19/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Item stolen while at this establishment. Business refuses to comply with attempting to resolve problem. Spoken numerous times with establishment regarding resolution including accessing video to see who stole item and/or store credit for missing item. Business dissmisses my concerns and states "they are not liable for stolen items".

  Business response

  03/26/2024

  Hi ******,
  
  Thank you for your outreach. We wanted to follow up with you regarding your experience. Thank you so much for reaching out and sharing your experience and feedback with us. We provide free lockers and locks for students at ********** locations, and we highly recommend locking up any valuables while they are left unattended in the studio. While CorePower Yoga is not responsible for lost, damaged, or stolen items, and while we cannot provide any camera footage to students, we do provide any camera footage to police, so we recommend you file a report with the local police department as a next step and have them reach out to our team at ********************************************** Feel free to reach out to our customer experience team if you have any other questions.

  With Gratitude,
  CorePower Yoga
  ************

• Initial Complaint

  03/05/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I canceled my membership with CorePower in August 2023. After I canceled, 3 separate charges were made to my card for the same amount on the same day. All of them were unauthorized. I called and CorePower reversed the charges. They then continued to charge me monthly, without any email confirmation or other notice, despite the fact that I had at that point canceled multiple times and called to complain about their unauthorized charges. I just noticed that they have again started charging my credit card the same monthly billing fee. They should be investigated for their unlawful practices.

  Business response

  03/06/2024

  Hi *****,

  Thank you so much for reaching out and bringing this to our attention. The reason of the billing that occurred after your cancellation request in August 2023 was because we had two accounts for you with different emails. We can confirm after your outreach with to our team on 3/5/2023 we were able to locate the second account and we have issued the refund back to your credit card and you have been cancelled. Please dont hesitate to reply to Takuto  confirmation email if you have any other questions or send us a email at *******************************
  

  With Gratitude,
  CorePower Yoga
  ************

• Initial Complaint

  03/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Organized stalking Releasing (selling) personal information and likeness Illegal broadcasting of studio classes and elsewhere human trafficking I had several memberships with this company. The yoga teachers are stalking me.It might be hard to prove but the other stalkers keep telling me ********, from the South ****** location is one of my stalkers - he told me one day that he used to or does work in IT.He also followed me one day randomly to a Panera I was at in the next town over.I suspect he has hacked into *************** communications and on more than one occasion invited me back to the studio using the name "***********************" after I left because of abuse from the teachers, especially from the *************** location. Almost all of the teachers wait for me after class -***************, who's classes I coincidentally took many of at different locations through out ****** area would stand outside of the studios/lockerroom shouting/stalking me. One day she tried to set me up by hiding/leaving the desk unattended at Fresh Pond, to try and catch me without a membership, which like all the other stalkers - know everything about my life. I was homeless through most of my attendance at the studios and on that particular day, I had a vehicle I was living out of and either her or one of the other gangstalkers said it was messy - and she said "you need a trash can."A lot of the harassment the teachers do is subtle gaslighting that often only the target recognizes.Another teacher ****, and others I can't remember, would turn on the air conditioning immediately after a class intentionally.Another male teacher at the *************** location put loud thunder on as the meditation which I complained about. I discovered later that that thunder was connected to **********'s podcast about Targeted Individuals, which is what I apparently am. This is why they get to stalk and harass and ruin my life.

  Business response

  03/06/2024

  Hi *****, thank you for sharing this feedback. Wed like to hear more about this so we can further investigate. Please reach out to us at ************************************************ look forward to hearing from you.

  With Gratitude,
  CorePower Yoga
  ************

• Initial Complaint

  01/31/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Corepower is continually charging my card on file despite me not having visited a studio in months. When I reached out earlier this month to alert them I never got a response. Its continued to happen sporadically so I tried calling the business and was told they have no record of my payment and to email the same address that had never gotten back to me.I **** screenshots of these charges and the last actual charge I made at a studio but again was told they have none of this on record or a card for me on file. This obviously isnt true, I have the charges on my bank statement. Ive still not gotten an explanation or response and my card is still being randomly charged.Its not a lot of money, $4 charges here and there. Enough to make someone some money and be inconspicuous enough for me not to notice if I didnt have alerts on my phone.

  Business response

  02/22/2024

  Hi *******,

  Thank you for reaching out and letting us know about the charges you experience. We can confirm our Customer experience Leadership team reached out to you via email and phone call letting you know what occurred and they issued the refunds back to your credit card on 2/1/2024. Please dont hesitate to reach out to our team if you have any questions or need any further assistance.

   

  With Gratitude,
  CorePower Yoga
  ************

• Initial Complaint

  01/23/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Like many others reported on this website, CorePower pulled their 30-day cancellation notice from under the rug for me when I tried canceling my All-Access membership in November 2023. Because I had been a customer for 2 years, literally giving them thousands of dollars with my membership, I tried asking them for help on the phone. That was a big mistake. They tried to convince me that there are *no exceptions* to the 30-day notice, even though I explained the lack of transparency in implementing this policy (hiding it in the ****************** and not announcing it, e.g., via email).One of the customer ***** ********* suggested an alternative to having a prorated charge of about $60 - to change my membership to an at-home membership since that would only be $19.99, and he reassured me he would immediately cancel my membership then to ensure I only receive the $19.99 charge once. Because I was already so shocked at their lack of empathy and good practice, I asked for an email confirmation from these phone calls, which I never received...Flash forward 1 month later, I get a surprise charge of $19.99 on my account. What?! So I call them again, and I talk to someone and need to explain again everything that has happened. He says that he will immediately cancel my subscription (even though it's not within the 30-day period? What's that about? I thought there were NO exceptions?) and "investigate" further to see if I actually requested a cancellation via the phone call. When I asked for his name to follow up the day after, he said it was.... ******** -- the same person I spoke to 2 months prior!!! Upon asking if he remembered our previous calls, he said he only remembered me suggesting a change to an at-home membership. As if!! And now he's in charge of investigating his own malpractice with taking proper call logs? Please don't waste your time with the hypocritical CPY!! Go to a yoga studio that actually understands mindfulness!!

  Customer response

  02/22/2024

  My last name is *********.

  Business response

  03/15/2024

  Hi *****,

  I hope this email finds you well and you are having a wonderful day so far!
  My name is ****** and I am a part of the leadership team for CorePower Yoga at our Customer Experience Team.  I wanted to reach out and follow up about your feedback regarding our new policy and follow up about your outreach and experience with our team. After reviewing industry standards, we have updated our cancellation policy to better align with others in our market. We have 30 day cancellation requirement and this was stated when we updated our terms and conditions. Regarding your membership and confirming cancellation, we can confirm this was processed, cancelled and refunded. I have also sent you a email as our leadership team would like to connect with you if you have any other questions or to clear up any communication you had with our agent. 

  Thank you and please check your email to schedule a call back with your leadership team.

  With Gratitude,
  **************
  Senior Customer Experience
  ********************
  ************

   

   

  Customer response

  03/15/2024

   
  Complaint: 21190076
  
  I am rejecting this response because:

  CorePower still charged me $19.99 for continuing a membership I would not use, and profusely wasted my time and gaslit me during phone calls.

  
  Sincerely,
  
  *****************************

• Initial Complaint

  12/28/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I havent used my CorePower Yoga membership in months since April 25th, 2023.(I also only used the membership 8 times) and I called to get a refund for 1 of the months because I never used it but was continuously charged. CorePower Yoga refused to refund me anything.

  Business response

  01/23/2024

  Hi ******,

  We wanted to reach out and follow up about your refund request we had from you for a December membership charge. We can confirm we honored your request on 12/29/2023 and this was refunded as an exception and froze your account. Please dont hesitate to reach out to our team at ******************************* if you have any other questions about your account frozen status.We look forward seeing you in studios soon!

   

  With Gratitude,
  **************
  Senior Customer Experience Specialist
  ********************
  ************

   

   

   

• Initial Complaint

  12/28/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  The late cancellation fee of $15.00 for a class is not showing up when a student cancel a class online. It is not showing up on any They claim it is written on their terms and conditions, but I signed for a membership I did not sign their terms and conditions on the screen cause their system when I joined it was broken. I was not aware of these late fee that never shows up online website.

  Business response

  01/23/2024

  Hi *********,

  I hope this email finds you well and you are having a wonderful day so far!
  My name is ****** and I am one of our Senior Specialists on our Customer Experience Team. Thank you for your feedback regarding our Late cancel policy. This fee and policy is stated every time you make a reservation or when you cancel a reservation via our app or website by clicking "class reservation and cancellation policy"  We see you agreed to our Terms and conditions as this policy is for all students. We understand emergencies happen that *** prevent you from cancelling the class on time and we encourage you to reach out to our team at ************ or can send us a email at ******************************* for support. Please dont hesitate to reach out to our teams for any future support.

  With Gratitude,
  **************
  Senior Customer Experience Specialist
  ********************
  ************

  Customer response

  01/23/2024

   
  Complaint: 21063825
  
  I am rejecting this response because:

  I do not remember signing the terms and conditions of it. The kiosk to sign it was broken and I never actually got to read the agreement.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  12/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have purchased some classes with this company, and was not able to get the services and never returned my money, this is absolutely unaccapbale.

  Business response

  12/20/2023

  Hi ***, thank you for your outreach and sharing your feedback. Wed like to hear more about this so we can further investigate. Please reach out to us at ************************************************ look forward to hearing from you

  With Gratitude,
  **************
  Senior Customer Experience Specialist
  ********************
  ************

• Initial Complaint

  11/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 10/12/23 I signed up for and attended a free yoga class at CorePower Yoga on *********, ************. After my class it was evident that my f**** pack (holding my automatic car keys, wallet with cards, cash and giftcards, rings and IDs) was stolen, along with 2 other students' belongings. Seeing as this was my first class, I had just put my belongings in the cubby at the main entrance thinking it would be safe there. I was not informed that there was a lockers in the bathroom where I could use the provided locks to secure my items. Placing a sign up saying that CorePower Yoga is not liable for lost or stolen items does not actually mean they are not liable. CorePower Yoga has continued to show negligence on their part, not taking ordinary measures to protect students' goods especially with knowing how severe of an issue this is with the establishment. Similar to the many stories I have seen online- before the class someone signed up for the free class and waited around in the bathroom until the front desk was clear to steal peoples items. This seems to be an ongoing issue for CorePower Yoga studios nationally, so I am wondering why they are not taking more preventative measures to protect customers goods. I am looking for some kind compensation of lost goods seeing as though this incident could have been easily prevented by CorePower Yoga if they appropriately staffed the studio and/or properly informed newcomers of ways THEY can secure their own goods seeing as though they did not care to do it themself.

  Business response

  11/29/2023

  Hi ******,
  
  My name is ****** and I am one of our Senior Specialists on our Customer Experience Team. I wanted to follow up with you regarding your feedback and outreach. Thank you so much for reaching out and sharing your experience and feedback with us. We provide free lockers and locks for students at all studio locations, and we highly recommend locking up any valuables while they are left unattended in the studio. While CorePower Yoga is not responsible for lost, damaged, or stolen items, and while we cannot provide any camera footage to students, we do provide any camera footage to police, so we recommend you file a report with the local police department as a next step.
  
  Thank you again for your time and understanding in this matter

  
  Thank you again,

  With Gratitude,
  **************
  Senior Customer Experience Specialist
  ********************
  ************

  Customer response

  12/06/2023

  I reject this response because as I stated this was my first time here and I was not informed of the locks that could be used along with where I should lock my goods up. Through my brief browsing of the internet I have found many cases where this incident has occurred under your watch showing that although your company has been made aware of this issue, no changes has been made to your system which proves negligence on your part and is an actionable offense. The lack of security stationed ************ desk combined with the uninformative introduction to the class are the bare minimum preventative measures that could have been taken to ordinarily protect students' goods. A Police report has been filed on my part so there is nothing else more on my end I can do to rectify this situation. Seeing the recent privacy violations Corepower Yoga is being accused of I would hate to add more to the bad PR your company is currently receiving. 

• Initial Complaint

  11/08/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  oday, I made an attempt to terminate my membership at CorePower Yoga, with the intention of it ending at the conclusion of the current billing period, which happens to be just a few days away. However, I was informed that they have a 30-day cancellation policy, which is a practice I've never encountered before in all my years of attending various studios and gyms. I believe this policy lacks transparency as it's not explicitly disclosed to individuals when they sign up, and it can be easily overlooked within their terms and conditions. I've been informed that I will be charged a prorated amount on November 11, which I'd like to avoid. My primary request is for an immediate cancellation of my membership. In my opinion, this business practice appears questionable, and I would not recommend CorePower Yoga to others. I intend to advise everyone I know to avoid this establishment.

  Business response

  11/13/2023

  Hi *****,

  
  I hope this email finds you well and you are having a wonderful day so far. My name is ****** and I am one of our Senior Specialists on our Customer Experience Team. I wanted to reach out and follow up about your feedback regarding our cancellation policy. After reviewing industry standards, we have updated our cancellation policy to better align with others in our market. Although we dont have long term contracts we do have a 30 day cancellation requirement and the terms of membership were agreed upon signing up.
  

  To see more on our cancellation policy, you can visit our website here: ****************************************************************************************************************************************************************.
  
  Please let us know if you have any questions or need any further assistance in the communication we have with you.

  Thank you, and have a wonderful day!

  With Gratitude,
  **************
  Senior Customer Experience Specialist
  ********************
  ************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩