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Business Profile

Windshield Repair

Tavo's Auto Glass

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Windshield Repair.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/04/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 11th, I hired Tavo's auto Glass to replace the windshield on my 2019 Honda Pilot Elite. They also offered me their windshield wipers, and I thought the price was good, so I said yes. The windshield I requested were the original ones for my Honda Pilot, so the cost of installation, labor, windshield, and wipers was $435 (I paid they cash). The problem arose on Saturday, January 25th, when I was returning from work at 4 am. It was snowing and the windshield wipers which were brand new snapped on the highway. This caused me to go off the road and ask for help, I couldn't drive with the broken wipers because I couldn't see anything. A relative picked me up, and that same Saturday I bought new windshield wipers ($90) . However, on Monday, when I washed the car, I noticed that the glass was scratched, so on Monday, January 27th, I called Tavo's Auto Glass because, as a result of the poor quality of the windshield wipers they installed, my windshield was scratched on both sides. The person who answered my phone call said they'd file a report, that insurance would call me, and that they'd replace the windshield. I waited and waited, but no one ever called me back. So today April 4th I called them and the person who answered my phone said they'd never heard of my case and he's the only person who handles complaints. Then he called me back to tell me that insurance doesn't cover scratches and that it was caused by weather. I told them I needed help because the damage was due to the poor quality of the windshield wipers they sold and installed. They refused to help me with windshield replacement and said their insurance doesn't cover it and that they weren't responsible. From the start, those wipers were of poor quality, made a disgusting screeching noise while being used and were larger than the original ones my car came with. Please help me hold this business accountable for the damage caused by a poor quality product they sold and installed.

    Customer Answer

    Date: 04/28/2025

    Thank you for your efforts regarding my complaint (ID *********.
    I would like to inform you that Tavo's Auto Glass has resolved the issue. They replaced my windshield at no cost, and they were very nice and courteous throughout the process.
    Please update the status of my complaint accordingly.

    Thank you again for your assistance.

  • Initial Complaint

    Date:03/22/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my vehicle to get a cracked windshield replaced. When I got home I noticed that there was a lot of damage done black oil stains all over the interior scratches on my dash board leather . My seat belt cover was broken and thrown in the back seat . I rescued our multiple times and was told they would call me Back never did called once a day being told the owner would call me And he never did . I finally got on the line with someone and he told me Send pictures and he will Look and make An estimate of damage than heard nothing called again and the he said he was closed on the weekend to call Monday he than hung up on me and when I called back he said the call dropped and hung up again with no attempt to call me back . I have tried to call Back and they are not answering the call now

    Business Response

    Date: 04/12/2024

    We sincerely apologize for the experience you had with our services. Your satisfaction is our top priority, and we deeply regret any inconvenience or damage caused to your vehicle during the windshield replacement process. We take your feedback very seriously and are committed to resolving this matter promptly. Our team is currently investigating the situation, and we assure you that we will take all necessary steps to address the damages and ensure that they are rectified to your satisfaction. Please rest assured that we are fully committed to making this right for you. We appreciate your patience and understanding as we work to resolve this issue. We will be reaching out to you directly to discuss the next steps and to offer our sincerest apologies. Thank you for bringing this matter to our attention. We value your business and the opportunity to make things right. 

    Customer Answer

    Date: 04/12/2024

     
    Complaint: 21474687

    I am rejecting this response because:

    this company has never reached out to me. Theyve hung up on me multiple times when Ive called ive been lied About receiving callbacks ,

    They said that they are closed on days that I wanted to come in and get my vehicle inspected for damages And that they would give me a call on Monday morning, so that they could see the damages that they did, even though I sent in the damages to them. They have never once reached out to me or showed any concern when talk to on the phone when I talk to you on the phone kept giving me the runaround and I feel like they just dont care if you read the other reviews on their website, theres many more customers who have had this done to them. The damages to my car are well over $600. If not more plus the cost I paid for the windshield if they would like to make it better they will refund me and pay for the detailing and for the broken seat in my car as well as the The damage they did to my interior theres scuff and scrapes all over the leather dashboard that were never there before. This company does not care about their customers, or even attempt to make them feel like they care.

    Sincerely,

    *******************************

    Business Response

    Date: 05/04/2024

    I've reached out multiple times through phone calls and text messages and she does not respond either, of them, but we both have iPhones, so it shows when they read the text message and what time, 

    Business Response

    Date: 05/04/2024

    I've reached out multiple times through phone calls and text messages and she does not respond either, of them, but we both have iPhones, so it shows when they read the text message and what time, 

    Customer Answer

    Date: 05/09/2024

     
    Complaint: 21474687

    I am rejecting this response because:
    This man *** from Tavos has never reached out to me and that is not my phone number that he claims he is texting and calling also I called to speak to *** and the staff said they have no *** at that company and when asked to speak to a manager they had no clue who that was and said she would call someone to call me back . 
    Sincerely,

    *******************************

    Business Response

    Date: 06/17/2024

    I spoke with Ms. ********** we paid for auto detailing service for her to make sure her car got professionally cleaned. 

  • Initial Complaint

    Date:12/20/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Very low quality job and customers support. This company replaced my window and the job was done awful. Window doesnt stick to the seal anymore, theres a gap there, water comes inside and I can hear wind blowing there. Also the job wasnt done clean at all. Glue is everywhere - on the glass and plastic. I called a few times and asked them to fix, and I only heard that they will call me back and every time no one called back

  • Initial Complaint

    Date:01/12/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    End of august I got my windshield replaced on my 2020 jeep renegade. The rain sensor did not work after they replaced it. I had to drive back down to their location for them to fix it and they didnt. I have been calling and emailing since then with promises of returned calls and they never did. Their technicians finally came out to fix it, claimed it was working and left. I have video proof it still isnt working. They are refusing to do anything further to make the situation right:

Tavo's Auto Glass is NOT a BBB Accredited Business.

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