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Complaint Details
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Initial Complaint
01/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Have used 303 Windows for two separate jobs, replacing all of our homes windows. Have previously been very happy with business including service levels. Over the last few months have reached out repeatedly to business via phone, text and email with no response. Windows still under warranty and two need addresses due to cold air leaks. Very disappointed we havent recd a response.Business response
01/08/2024
Very sorry *****. I will see you on Wednesday so we can figure out what the problem may be.Initial Complaint
09/16/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
We have done business with them three times, we ordered windows from them for our primary house in Aug 2021, the windows werent install until January 2022 due to supply chain issues. During the installation there were four screens that were missing, promises were made that the screens will be deliver in a couple of weeks, however, excuses after excuses were made to deliver those screens, but nothing ever happen. The last touch point we have with the owner, *********************, is in August and he said he will order the screens for us again. Now the *** is avoiding our calls all together. Very unfortunate that I have to make this complain about them now. TBusiness response
09/19/2022
The screens are being delivered to customer tomorrowCustomer response
09/21/2022
Complaint: 18035957
I am rejecting this response because:
We have not received the window screens. *** came over on Friday to deliver four screens, but they were the wrong color and size.
Sincerely,
*********************Business response
09/28/2022
.Tell us why here... I have the correct screens and will deliver as soon as possible.Customer response
10/07/2022
Complaint: 18035957
I am rejecting this response because: The owner has came over three times to install the screens, but all three times he brought the wrong sized screens. The original screens have not been delivered, and the owner said the won't be deliver between October *****. I would like to wait until the proper screens have been delivered before accepting any resolution
Sincerely,
*********************
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Contact Information
2375 S Downing St
Denver, CO 80210-5809
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.