Complaints
Customer Complaints Summary
- 3 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We contracted with 303 Windows in the Spring of 2022; the installation was mostly smooth and completed within a couple of days. However, during installation, a crew member damaged the frame on a screen for our kitchen window, and left it in the window. Owner said they would replace the screen, and finish up work on a few small outstanding items. Other items were completed, but no one ever came back with a new screen. I emailed the owner on 9/27/2022, 11/4/2022, and 5/23/2023 and received no responses to any of my emails.We just want 303 Windows to put in an undamaged screen.
Business Response
Date: 04/11/2024
We made the wrong screen size. We are remaking it and the correct screen should be ready before the end of April.
***transcribe over the phone by BBB staff***
Customer Answer
Date: 04/11/2024
The response is just a status update. I do not intend to close this case until my issue is fully resolved.Customer Answer
Date: 04/18/2024
Please reopen this case, it has not been resolved yet. The business only gave a status update, they have not resolved the issue yetCustomer Answer
Date: 05/13/2024
I'm still waiting for 303 Windows to finish the job with hr correct item. They have provided the incorrect item twice.Customer Answer
Date: 05/21/2024
303 Windows still has not resolved the issue. I have not heard from them in a few weeks nowBusiness Response
Date: 06/12/2024
The new screen will be in on Monday and will we will deliver it one day next week.
*** transcribed over the phone by BBB staff ***
Initial Complaint
Date:01/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Have used 303 Windows for two separate jobs, replacing all of our homes windows. Have previously been very happy with business including service levels. Over the last few months have reached out repeatedly to business via phone, text and email with no response. Windows still under warranty and two need addresses due to cold air leaks. Very disappointed we havent recd a response.Business Response
Date: 01/08/2024
Very sorry *****. I will see you on Wednesday so we can figure out what the problem may be.Initial Complaint
Date:09/16/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We have done business with them three times, we ordered windows from them for our primary house in Aug 2021, the windows werent install until January 2022 due to supply chain issues. During the installation there were four screens that were missing, promises were made that the screens will be deliver in a couple of weeks, however, excuses after excuses were made to deliver those screens, but nothing ever happen. The last touch point we have with the owner, *********************, is in August and he said he will order the screens for us again. Now the *** is avoiding our calls all together. Very unfortunate that I have to make this complain about them now. TBusiness Response
Date: 09/19/2022
The screens are being delivered to customer tomorrowCustomer Answer
Date: 09/21/2022
Complaint: 18035957
I am rejecting this response because:
We have not received the window screens. *** came over on Friday to deliver four screens, but they were the wrong color and size.
Sincerely,
*********************Business Response
Date: 09/28/2022
.Tell us why here... I have the correct screens and will deliver as soon as possible.Customer Answer
Date: 10/07/2022
Complaint: 18035957
I am rejecting this response because: The owner has came over three times to install the screens, but all three times he brought the wrong sized screens. The original screens have not been delivered, and the owner said the won't be deliver between October *****. I would like to wait until the proper screens have been delivered before accepting any resolution
Sincerely,
*********************
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