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Business Profile

Transmission

North Metro Transmission Clinic

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/03/2022

    Type:Service or Repair Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    4/11/2022 the north metro transmission clinic was supposed to change my transmission and never did. They charged me ******** with 12 months warranty or ****** miles my car was never working I took it back and they said it was the computer now. They haven't fix neither or give me my car back.

    Business Response

    Date: 11/07/2022

    *******'s ,boyfriend who we have been dealing with on this computer problem has the cars

    computer and is supposedly getting another one. We're waiting on him.

    Customer Answer

    Date: 11/09/2022

     
    Complaint: 18340326

    I am rejecting this response because:

    Sincerely,

    *********************************

    They keep saying is one thing and or another I ask for the transmission receipt and won't showe it to me. I went to the dealer and they told me that in first place they should have never took the transmission computer off that's iligal to do because it all comes together.

    Business Response

    Date: 11/28/2022

    It is NOT illegal to replace or remove a transmission transmission computer. We're waiting for the boyfriend to get a new or remanufactured transmission computer. He currently has the bad computer.  

    Customer Answer

    Date: 12/07/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely, My boyfriend went in the shop trying to talk to them since last time they said he needs to go in and someone in the front desk told him he had no busines  there, that as we contact bbb they will be the only one's they'll talk to about the car and NO BODY ELSE.

    *********************************

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