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Business Profile

Tire Storages

tirestorage.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tire Storages.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/10/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2/22/22 Purchased wheels and tires from Discount Tire for $2,980.11. Arranged with Tire Storage for the storage of original rims and tires, paid on time since.5/11 requested/received summer tires and rims and TS took back the winter set of tires post-appointment at Discount Tire, winter rims had less than ***** miles on them since new.10/26 Online request submitted requesting winter tire/rim delivery and advising of 11/4/22 appointment.11/4 At my appointment and was advised that Tire Storage had not delivered the tires and rims. I spoke to ****** at Discount who said he was in contact with **** the delivery driver and **** the manager about this and they would be in touch with me. I called from Discount Tire and spoke to **** who advised that the tires and rims could not be located due to a rogue or very incapable employee. I agreed to give him a week or so to look for them.11/10 Left VM requesting update.11/16 Received call from **** apologizing for the misplaced or mislabeled tires and asking if I might be ok receiving replacements of Audi OEM rims and tires of a correct size as an option in lieu of original items. I said maybe but would have to understand what I would be receiving. Sent email 11/16 to *********************************** giving **** additional guidance as to color/size of acceptable replacements in lieu of the exact items. 11/30 left VM message at ************ requesting status update, did not receive a return call.12/3 Received invoice from TS requesting regular monthly payment for stored tires.12/6 Forwarded this email to *********************************** asking why I should be paying for tires and rims that cant be located and requesting a status update. No response received.12/14 Left a voice mail requesting a status update, no response received.12/20 sent demand letter for compensation in the amount of $3,362.00 representing the replacement value of equivalent rims and tires that I will have to purchase. No response received

    Customer Answer

    Date: 01/24/2023

    With regard to my complaint filed earlier this months against Tire Storage **** please be advised that the company has satisfactorily resolved this issue and I would like to withdraw or note it as resolved.  Please advise process for this.
    *****************


  • Initial Complaint

    Date:12/06/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi , I used Seasonal tire storage Inc to store 3 sets tires off season for a monthly fee. 2 sets of studded tires and one set of non-studded winter tires with rims. I asked online for my winter tires to be delivered to a shop for winter tire swap ( standard procedure ). When I went to the shop the tires where not. No one called or communicated to tell anything. I called the owner of the storage company, he said he will investigate the incident. I made an appointment with another shop and requested my tires too be delivered again. **** contacted me and said the tires are lost. *** said he will handle the matter in a honorable way. He did not . I practically started chasing him to the phone to get answers. I gave him multiple deadlines that he ignored. I waited more than one week. I called him today , and he had no answers or solutions. He just wants to buy time. I just want my tires. This business is a scam. He knows the tires and wheels that I had stored with him.

    Business Response

    Date: 01/10/2023

    FSome of these issues have been resolved, and we are working on the final details in the coming days.




    ***************************
    President & Founder
    Seasonal Tire Storage, Inc.




     
    **************

     
    ****@tirestorage.com

     
    www.tirestorage.com

     
    700 ************************************************** 80206


    Customer Answer

    Date: 01/18/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

     

    **** went above and beyond to get things squared out. He is a honest man with great work ethics. I wish him and his business the best of luck. I chose to keep doing business with him because I think he is the best out there. 

    Sincerely,

    *************************

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