Reviews

This profile includes reviews for CenturyLink's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  CenturyLink

  931 14th St # 10 10th Floor Denver, CO 80202-2994

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  CenturyLink

  650 Denton Blvd NW Fort Walton Beach, FL 32547-2113

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  CenturyLink

  650 Denton Blvd NW Fort Walton Beach, FL 32547-2113

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  CenturyLink

  5300 Recker Highway Auburndale, FL 33823

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  CenturyLink

  500 Winderley Pl Ste 300 Maitland, FL 32751

Review Details

• Review fromNATHAN A

  Date: 08/05/2025

  1 star
  I have used Centurylink since 2006 and been happy with it until recently. I had to upgrade the modem/router as the old one was "retired" and would not work with some new solar equipment. Then the following started to happen:First Centurylink gave option of paper bills or email / internet. Then they forced a fee to force customers to use only the internet for *********** they are blackmailing their customers to force them to use autopay by not accepting payment that their own system does acceptand gives a confirmation number to the customer. The customer is not aware of this till a postal letter comes which states the bill is late and a late fee will be charged.Further when conversing with their customer service, the customer is told the late fee will be waived if they sign up for autopay.They also use a fictional lie stating the bank that was to send the payment called it back which per my bank never happened.They actually never sent the request for funds from the bank and stopped it within their computer services.I have been happy with the internet plan, price, and reliability.Yet BEWARE OF THE CORRUPT PRACTICES THIS COMPANY IS MOVING INTO.I still like the product and the new router/modem. But their customer service billing people are becoming shifty and untrustable. BE ALERT!!!

• Review fromJerri W

  Date: 08/05/2025

  1 star
  **************** is TERRIBLE. First, it is nearly impossible to reach them by phone. You will argue with an automated system that does not have adequate options when there are problems. I was without internet for over a month! First I was told it was because we were being strongly urged to switch to Quantum because they had copper. What I had was sufficient. I was trying to sell my house therefore did not see the need to make any changes. After arguing with them and just wanting them to fix the internet, they send someone to the house and said they were unable to do the copper after all I gave up in frustration so I could go to **** to care for my mother. I had someone else as an authorized contact on the account call in for a third (maybe fourth) time and suddenly they said "Oh, the problem is on our side" . Meanwhile, I've had no internet for a month. Service was between $55 and $75 per month. They gave me a $23 credit for having no internet for a month. Would not give anything else and then charged a late fee during the time I was disputing the bill! I could not get a supervisor on the phone. The person answering the phone would not put me through to the supervisor. They did remove the late charge but that was it. Horrific service. They stick to a script and do nothing to resolve your problems. They simply don't care.

• Review fromJOHN K

  Date: 08/05/2025

  1 star
  ZERO. My service was paid until August 11, 2025. I changed to another provider on July 23, 2025. They charged me for another month saying the paperwork was already started for the next billing cycle and I owe this... I have been with CenturyLink for approx. 10 years. Service was spotty and not so good, but they were the only game in town then. You would think I could get a break but nooo. All of their customer service **** are in *****. They are pushy and hard to understand.

• Review fromTeri S

  Date: 07/30/2025

  1 star
  Lost service for 2 weeks due to the fact they couldn't get a service tech here to fix internet. Canceled my service and went with a new provider. I canceled on the 1st of the month, they charged me another month and said I canceled on the 2nd of the month, so they could bill me another month. Plus I was never reimbursed for the 2 weeks without service. I wouldn't recommend using them for any type of service.

• Review fromFrancis G

  Date: 07/24/2025

  1 star
  My phone is down since June 24. I have contacted the customer service almost everyday since to have a tech coming to fix the problem and receive numerous ( more than a dozen times) date/time for service appointment with nobody bothering to show up. The customer service is in fact some kind of a pacifier for noisy toddler: the appointment scheduling, the confirmation message and the cell phone reminding the morning before the appointment are computer-generated without any connection to a real job ticket. As a test, I booked once by email an appointment a day at *****pm for the next morning when it was not possible to have a tech available and received confirmation message and voice mail confirming the visit - And nobody came as expected. Also checking online the activity associated with the received ticket often returns a "invalid number" or "No job related to this ticket" result!. This customer service is a bad joke played on the customer with a total contempt for their time.

• Review fromBetty B

  Date: 07/24/2025

  1 star
  My father is 89 years old and has given up calling Centurylink so I called set up an appointment and the technician told me that he wasnt able to fix the problem and he had to have another technician come out, I was told it would be fixed by the next day. Well it wasnt so I called back and waited again on the automated system. The first phone *** tried to help but I wanted a supervisor, the supervisor told me the exact thing I needed to reschedule , I got upset and told him this is not good customer service . I Had drove 120 miles 1 way to be there for them and they didnt do the job., and the day they wanted to reschedule for we had doctors appointment, it is hard for my dad to get around and he get nervous when someone comes to his house he doesnt know, that is why I drive from ****** to *******. Anyway all of the people I have spoken to have been friendly but they all say the same thing, I cant help you. What kind of business is so uncaring they cant help the elderly ( that need a phone) thank you for letting me vent

• Review fromJohn B

  Date: 07/22/2025

  1 star
  Terrible customer service!!! It takes forever to get customer service on the phone. There is no way a corporation this big should take ***** for customer service to take your call- then its ***** more minutes to get your issue resolved! We changed our service to another provider- saving a lot of money (about 80%)- since Century Link seems to have a small monopoly on landline service!

• Review fromJudith C

  Date: 07/19/2025

  1 star
  For over 15 years my land line with CenturyLink has had static, background noise or has totally not worked. There is no local office to be able to talk to a person. Their toll free number tells you to go to their website then you get to have a conversation with probably a bot. How are they allowed to continue to do business since they provide less than average service with a service that is so vital to either connecting to the internet or 911 in,case of an,emergency?

• Review fromSusan S

  Date: 07/18/2025

  1 star
  ZERO over all experience. For the last three weeks Ive been on CHAT with customer service HOURS at a time. TWO on the phone. I have gotten so much discrepant information from everyone Ive chatted with. Ive been promised, Im not lying to you, the third or fourth representative said. I promise this will resolve your problems. So much for that. Internet providers only bring the internet into your house. The speed coming in is whats promised, but what youre supposed to get is different inside. Thats ALL of the providers. So if I turn my back in the doorway, facing (but not actually outside), the signal is terrible. ***? Im still IN the house- pages should load at a decent speed. ****. THE VERY WORST THING about Quantum is their CUSTOMER SERVICE!! Ive never had such horrible customer service with ANY services. Not only is outsourcing an ongoing problem with businesses, in this case I received conflicting information from EVERY technician. The word technician doesnt even apply here. Ive been on chats for two hours twice, 2 hours on the phone, and quick chats other times. Every time I had to contact them, I was given not only FALSE information by EACH one- the worst part was NOT BEING ABLE TO UNDERSTAND THEM. After the two hours the phone, I was practically SCREAMING for a supervisor- there arent any available (in existence?), and Im told that they have the same information. I ask to be transferred to the **, and Im told theres no way to do that. Both ***** and ******* could do it. I was excited for fiber, which is supposed to be better than copper connections, but Ive been an inch away from canceling. After weeks of poor service, it went out completely today. My iPad didnt even show my SSID. This occurred AFTER the last technician ON the phone with for two hours fixed it. Maybe because I was so irritated and frustrated that my husband thought itd have an heart attack!? STAY AWAY. If you ever need help- forget it. SUBSCRIBER BEWARE!!!

• Review fromNadia a

  Date: 07/17/2025

  1 star
  If I could give zero stars, I would. I canceled my service with CenturyLink over two years ago and switched to another provider. Despite that, they continued charging my bank account without authorization. When I discovered the ongoing charges, I immediately stopped payments and called again to cancelfor the second time.Shockingly, the company later sent me a bill for over $1,300. When I contacted them to dispute it, no one seemed to care or even listen. The lack of accountability and customer service was astounding.Ive since encouraged my family, friends, and colleagues to cancel their service with this company, and I will continue to share my experience with anyone considering CenturyLink. Where is the government when consumers are being taken advantage of like this? Its unacceptable that a company can operate this way uncheckedsomeone needs to hold them accountable.