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Business Profile

Telephones

Allstream

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telephones.

About

About This Business

This company provides local, long distance and Internet access services.

Years in Business: 29

Business Details

BBB File Opened:
12/1/1998
Business Started:
6/27/1996
Business Started Locally:
6/27/1996
Business Incorporated:
6/27/1996
Type of Entity:
Corporation
Alternate Names:
Electric Lightwave, LLC dba Allstream
Zayo Group LLC
Electric Lightwave LLC
Integra Telecom
Business Management:
Mr. Michael Strople, CEO
Ms. Donna Heaston, Counselor

Additional Contact Information

Principal Contacts
Mr. Michael Strople, CEO
Ms. Donna Heaston, Counselor
Additional Phone Numbers
Other Phone: (416) 345-3123

Licensing information

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Additional Information

Latest Reviews

  • Scott S

    "DO NOT GET STUCK WITH ALLSTREAM. Awful customer service." ... Read full review

  • L. B.

    "We reached out to Allstream customer service earlier this week to cancel our Allstream account, # REMOVED, believing that we were giving the 30-day notice for a service that began in November of 2022 with a term of 36-months, expiring on 11/16/2025. We were then told that the services we believed were beginning after we signed the Service Agreement werent added to our Allstream account until 8 months later and if we canceled now, we would be charged an Early Termination Fee of $3,128." ... Read full review

  • Spokane Firefighters C

    "Our business has had an extremely frustrating and unprofessional experience with Allstream. Over the past six months, we have made repeated attempts to cancel our telephone service contract, both through certified mail and email, as well as by phone." ... Read full review

View all Reviews

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