Reviews

Review Details

• Review fromAlyson D

  Date: 10/30/2025

  1 star
  I am writing to share my experience with Tailored in White to help other consumers make informed decisions.I brought my wedding gown to Tailored in White for alterations. After 8 visits with 5 different tailors, when I went for my last fitting to pick up my dress, it no longer zipped up past the small of my back. The store manager said a mistake was made and that the seamstress "didn't understand English well and removed six inches from the bodice of the dress." I was in a panic and crying because I had less than two weeks until my wedding. They said that they were going to work on unfolding some fabric to let out the bodice and asked for me to come back the next day in hopes that their plan worked. It didn't work, the dress was so tight that I couldn't breath or move. The store manager and seamstress apologized profusely and said that they would issue a refund once they spoke to their leadership team, and they would ship the dress back to me. Because my gown no longer fit, nor had the same aesthetic, I was forced to purchase an emergency replacement gown and pay for rush tailoring at significant expense. The stress and disruption caused by this experience were profound. Despite my request for a refund and reimbursement for my dress, the company insisted that they could "fix my dress" and said that if I denied their offer, it would be on me. After my complaint to the ***, they said that they would release my dress and give me a refund once I signed a legal settlement agreement. I had been told that a refund for the alterations had been processed, yet no funds appeared until I informed them that I would file a fraud complaint with my credit card company. Based on my experience and similar public complaints, it appears this company frequently withholds customers property or refunds until consumers agree to sign legal waivers or settlements. I would strongly encourage other customers to review their policies carefully before using their services.

• Review fromChelsea W.

  Date: 11/19/2022

  1 star
  The seamstresses here are either incredibly new at their careers, or very unskilled, or both. I had the absolute worst time seeing this company torture my best friend, the bride, over 8+ fittings and 3 failed pickup dates that turned into a never ending nightmare of ripping out seams and boning and frantically trying to fix their mistakes over and over and over again. With each attempt to do what they claimed they could do from the beginning, her dress became more and more butchered and honestly was unsalvageable in my opinion. She accepted defeat two days before her wedding and left with an absolutely UNACCEPTABLY "tailored" dress. Here options are either find a last minute dress online or hope that the photographer can photoshop her awful tailoring after the fact. Did I mention TIW charged her over $1000 at the beginning for what seemed to be simple changes (ones that they either couldn't do, or did so poorly there is bunching and puckering all around the parts they touched), added an extra $300 upcharge mid-way through without the bride's permission. On top of that, instead of agreeing with the issues that we pointed out in the process, the seamstress and manager just constantly BLAMED the dress and fabric for their clear mistakes throughout. It was infuriating.I brought up several red flags to the manager, ***** and the seamstress during her 3rd to last fitting. We were fed some insane word salad that "they strive for perfection and are just as committed to it as we are!" and "no worries at all, we will get it done no problem." It wasn't until her 2nd pickup day that ***** changed her tune, became incredibly apologetic and very nice (which we greatly appreciated because I think all of us were almost in tears), opened her eyes to the problem and brought in the owner and expert seamstresses via FaceTime from other branches to DESPERATELY figure out a solution to salvage the dress.