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Business Profile

Storage

Valentia Self Storage

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Deanna S.

    Date: 11/03/2025

    This storage location was previously a *********. Without warning, in August 2025, they changed hands and became Valentia. When this happened, we got a phone call from the owner explaining all the changes, and also letting us know our monthly rate would be increased by over 50%. For this reason, we decided to cancel our membership and find storage elsewhere for way cheaper (which isnt hard, btw - these prices are outrageous for the space youre getting). On the website, it says you need to give 30 days written notice. We emailed them 8/31 to cancel, stating we would be out by the end of September. Never heard from anybody, so we filled out 2 inquires on the website. Still nothing. We then tried to call, left a message. Even texted the number. Still, no response. We moved all of our stuff out 9/30, contacted them to let them know we moved out, still heard nothing.Then lo and behold, 10/1 comes and we get charged for the storage space. I disputed this charge with ***** and it was fine, but what an absolutely ridiculous and unprofessional experience. We stored stuff here for over 2 years when they were CubeSmart and had zero issues. Then, AGAIN, on 11/1, we were charged for another month of storage. Absolutely unbelievable.Not sure who this company is or where they came from, but I would recommend anybody looking for storage to find it elsewhere and stay far away from this place. They off very shady vibes and their language in the new rental agreement they wanted us to sign was shady too. I also left this same review on their ****** page at the start of October when we were fraudulently charged the first time, and while they have responded to other reviews since mine has been posted, they never responded to mine, nor did they ever attempt to reach out to us about our membership or confirm cancellation.

Valentia Self Storage is NOT a BBB Accredited Business.

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