Complaints
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/04/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
bought windows and doors for about $27,000 and minor other repairs. Wrong and defective door was delivered and installed, minor repairs were never started although promised. Company Employees broke a transom I intended to use in my unit. Paid bill/invoice according to Company owner's verbal instructions.Customer Answer
Date: 03/19/2024
[A default letter is provided here which indicates your acceptance of Mediation. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID .********, , and find that Mediation is necessary.
Below is the details on our availability for a Mediation Hearing:
Please Place list any dates you are specifically NOT available in the next 6 weeks:
Please Place an "X" next to the Day of the Week you are Available and work best for you:
__X__Mon. ____Tue. ____Wed ____ Thurs. ____ Fri.
Please Place an "X" next to the Time you are Available and work best for you:
____ **************************** style="box-sizing: border-box; color: #******; font-family: Verdana, sans-serif; font-size: 11px;">
I understand that BBB will do its best to accommodation the information I have selected. I understand that mediations are scheduled to start between the hours of 8 am and 3 pm, and must conclude by 5 pm.
Thank You.Regards,
*********************
Customer Answer
Date: 03/20/2024
Due to the size of the documentation, your software fails to upload the documents I have on hand.
Please use the link below to upload the documents to your computer.
Best Regards
*********************
************************************************************************************
Customer Answer
Date: 04/11/2024
Re:3/28/24, 13:24
Update:Your BBB case invitation has been accepted 21382615
Consumer proposes to add contractors *************************** to list parties of the Mediation.
The insurance company (Insurance) is:
A: Employers *********************** NAIC#*****
B: **** &******* ***************************
Producer: *********************** *********
********************************************************************************************
Contact: *****************************
Phone: ************
E-MAIL: *****************
Consumer proposes that Business and Insurance relieve the Consumer of all burdens including emotional stresses to end this confused and inappropriate behavior of Business by making restitution to Consumer in the amount of $1,102,005 for the exchange of the real property known as ****************************************, with Insurance to carry any and all related payments for the transfer of this property,if any.Customer Answer
Date: 04/12/2024
What is the time limit when the Mediation is considered a failure?Initial Complaint
Date:10/03/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 8/15/23 a hailstorm hit our neighborhood. A neighbor had called Skylight Specialists to come out that evening. A young man was talking to our neighbor and we joined them and we invited the estimator to give us an estimate on our roof. He went up the roof and said a couple of skylights were damaged. Would we like plastic put on them for now? My wife said sure, not understanding but he never disclosed that this would involve a charge. No agreeement or price was mentioned. He hastily duct taped a couple of pieces of plastic on, which by the way have since blown off. We have been receiving bills for $500 for the ***** visqueen taping. We called the manager at Skylight Specialists and disputed the outrageous billing, and asked for proof of an agreement as referenced on the bill. She could not produce any agreement. We have not signed, nor agreed to any work from Skylight Specialists and don't believe we owe any money for this. We would never have agreed to this outrageous price, either. We also never received an estimate. The whole thing felt like a homeowner being taken advantage of by an unethical business scam.
Business Response
Date: 11/02/2023
Dear **************,
I apologize that you were unclear that there was a charge for the emergency covers. Although we did investigate this matter with ************** who seemed certain he had informed you that the emergency covers did have a fee, we understand that misunderstandings happen. Yours was an on the spot service, as you mentioned, and when calls are made for emergency covers through our offices all fees and a description of the process used and materials included are disclosed before anyone is sent to the customers home, so there are no surprises. We have been in business for over 40 years and our community and our customers are vital to us. As requested I have waived your invoice. Thank you for your time.
Customer Answer
Date: 11/02/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************
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