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Business Profile

Short Term Rentals

Host Wise

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Short Term Rentals.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/30/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **Failure to Provide Basic Amenities and Services**- Essential amenities were missing or non-functional: - No iron was available, despite being advertised; one was only provided after three days and following a complaint. - Only one small pillow and towel were supplied, with an undisclosed surcharge of $30 for additional linens. - Basic necessities such as garbage bags, soap, and toilet paper were absent. - The television was defective and unusable, even after attempted repairs. - Internet access was non-existent or unusable due to an unstable and extremely slow connection, making it impossible to make calls or stream video. - The bedside lamp was dangerously faulty, shutting off when touched and presenting an electrical hazard. - The air conditioner was so loud that it made sleep impossible. - The bathroom was unclean, with a persistent foul odor, black stains in the tub, and loose handles. - The power breaker failed repeatedly, leaving all devices uncharged and forcing me to recharge in my vehicle.**Safety and Security Hazards**- The buildings entrance was left open and unsupervised, exposing guests to significant security risks.- The apartments door handle detached during use, further compromising guest safety.**Hosts Failure to Fulfill Check-in and Communication Obligations**- The check-in process was disorganized, with incorrect instructions and no support for a smooth arrival.- The host requested access to the apartment during my stay, which is an unacceptable breach of privacy and security, especially given the above violations.**Breach of Airbnbs Guest Refund and Quality Standards**

    Business Response

    Date: 09/30/2025

    This is not our property. This is related to a company in ********, Host Wise, of which we have no relationship. There's Portuguese on the TV. We are a US based company with properties based only in the *** 

    Customer Answer

    Date: 09/30/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. **** **** is not the company that I made the complaint is Host Wise

    Sincerely,

    ******* *****

Host Wise is NOT a BBB Accredited Business.

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