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          Photobucket.com, Inc. has 1 locations, listed below.

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            Business ProfilePhotobucket.com, Inc.

            Retail Photo Finishing

            Current Alerts For This Business

            Pattern of Complaint:

            BBB files indicate that this business has a pattern of complaints concerning, product, billing and customer service issues. Specifically, consumers allege that the business changed its terms without warning, preventing them from accessing their photos or using Photobucket.com services without paying an upfront fee of $399.00.  Consumers also allege that if they move forward with the “upgrade” to access their photos, there are no new features and some features have been removed. Consumers also allege that the business will not refund their money after consumers pay for the service and when they try to contact customer service the business is unresponsive. As of January 13, 2020, the business has not responded.  

            Contact Information

            PO Box 13003

            Denver, CO 80201-3203

            Visit Website
            (303) 228-5139

            Customer Reviews

            1/5

            Average of 22 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            35 complaints closed in last 3 years

            24 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F
            This business is not BBB Accredited
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            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            PO Box 13003, Denver, CO 80201-3203
            BBB File Opened:
            10/12/2009
            Business Management
            • Mr. Stephen J Young, Sr. Director of Business and Legal Affairs
            • Mr. Marc Callipari, Registered Agent
            Contact Information

            Principal

            • Mr. Marc Callipari, Registered Agent
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            35 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/25/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I have cancelled my account recently, however they still are charging me, after my cancellation and deletion of my account. They were charging my credit card and somehow have moved onto latch onto my Paypal, like parasites. I want my refund ASAP. I have found that I have had to cancel AGAIN as somehow they kept my account up and going. These practices are nothing short of dishonest and fraudulent.
            Read More
            Read 34 More Complaints

            Customer Reviews

            22 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Estella T

            04/19/2024

            When I asked for help with my accessible accounts ( some over 10 years old) I gave them my user names and THEN they went behind my back and deactivated them without my consent and THEN say they no longer allowing free accounts and charge $5 to access ( to actually see if you have photos) that was no help.. thats being money just hungry they know people have memories on there when it was free, been having it for years , now they want to charge us I legit wanted to see which account had photos and which account I wanted to keep. thats why Im just letting go all my memories from childhood and high school go completely .. thanks for helping me to make that decision to let go of lost memoriesPhotobucket was good part of our core memory back in 2012, but now its a sore, . God bless.
            Read 21 More Customer Reviews

            Local BBB

            BBB Great West + Pacific

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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