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Business Profile

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Mapquest, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Mapquest, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Mapquest, Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 185 total complaints in the last 3 years.
    • 72 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/17/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There are 2 listings of my business on MapQuest. Both of these show up on the first page of search results when searching ****** for my business, and both of these listings show incorrect information. Over the past 6 months I have called 17 phone numbers that I can find associated with Mapquest customer service. All of these phone numbers are answered by the same recording and with each selection effectively ends the call. I have sent countless emails to the email provided on their website, with no responses. MapQuest is owned by System1, headquartted in ********, ** and ***********************, **. System1 does not have a way of contacting customer support either. I have tried everything to have these listings removed.

      Business Response

      Date: 02/18/2025

      Hi there,

      The MapQuest support team has addressed the issue and you should have received a response to your previous email or ticket. Thank you for the information.
      Have a great day.

      ***** *******
      MapQuest Technical Support

    • Initial Complaint

      Date:02/14/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am reporting 2 URL locations that have previous *** names of my company. My company is currently corrected listed as *******************, however, there are 2 previous *** names at my company address that continue to appear. See below 2 URLs that I wish be removed:******************************************************************* ****************************************************************************

      Business Response

      Date: 02/18/2025

      Hi there,

      Weve deleted these listings from our database and you should see this reflected in a few days.


      When searching with a search engine, please note it may take 2-4 weeks to see the information removed as they will need to clear their search index. Thank you in advance for your patience.

       

      In the future, MapQuest issues can be sent directly to MapQuest via our help site at ***************************************.

      ***** *******
      MapQuest Technical Support

      Customer Answer

      Date: 02/18/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ******

    • Initial Complaint

      Date:02/11/2025

      Type:Delivery Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      MapQuest is my personal address when I do a ****** search for ******************************* me personal address shows up with street number of 9325, I have tried to contact them many times including writing **** mail all to no avail. The site for the posting is **************************************** which is one of my websites, I uploaded the ****** Mapquest posting here.Thank you in advance for your help.

      Business Response

      Date: 02/11/2025

      Hi there,

      The MapQuest support team would be glad to address this issue. What ticket number was submitted to the MapQuest team? Was it sent to ******************************* or submitted through the help site at ***************************************? We unable to find a support ticket or any contact with your email or business name.

      ***** *******
      MapQuest Technical Support

      Customer Answer

      Date: 02/11/2025

       
      Complaint: 22925953

      I am rejecting this response because: It doesn't remove my personal address from the MapQuest Posting please see attachments my personal address is ******************************************* and it is what is displayed on the internet for all to see please remove my personal address, please contact me directly at ********************** my phone number is ************.

      I have *** trying to resolve this problem for a long time now.

      Sincerely,

      *******************************

      Business Response

      Date: 02/20/2025

      Hello again,


      As previously stated, the MapQuest support team would be glad to address this issue. What ticket number was submitted to the MapQuest team? Was it sent to ********************************************************* or submitted through the help site at ***************************************? We unable to find a support ticket or any contact with your email or business name.

      If you have not contacted the MapQuest team directly, please visit the business listing on ************************** and submit a ticket from there through one of the contact links.

      ***** *******
      MapQuest Technical Support

      Customer Answer

      Date: 02/20/2025

       
      Complaint: 22925953

      I am rejecting this response because: It doesn't remove my personal address from the MapQuest Posting when anyone does a ****** Search for ******************************* please see attachments my personal address is ******************************************* and it is what is displayed on the internet for all to see please remove my personal address, please contact me directly at ******************************* my phone number is ************.
      I have *** trying to resolve this problem for a long time now.

      Sincerely,

      ************************************;

      Customer Answer

      Date: 02/27/2025

      My personal address is still showing on the MapQuest listing for ******************************* when I do a ****** Search, apparently it is no longer showing when it first appears but when you click on it it is still showing my personal address, see attachment, I have tried Emailing, Writing, phoning MapQuest but can't reach anybody please have them contact me ********************** Cell ************

      Please advise me what **************** I might complaint to if the important issue is not resolved by BBB.

       

      Thank you,

      Customer Answer

      Date: 03/05/2025

      Better Business Bureau has received the complaint that you submitted on 2/11/2025 against MapQuest, Inc.  The complaint was assigned ID ******** in our system, Issue my personal address is showing up on the internet when I do ****** Search for *******************************, please see attached

      Although I tried to correct the problem by emailing, writing by ****, I tried many times to correct the problem form the MapQuest website, I never received a response from them I wrote to ******************************* a few times after I learned their email from BBB correspondence,  I don't have a reference or ticket number other than the complaint number from BBB, I have tried to get them to respond directly to me ******* ****** ********************** ************ but I have not heard from them.

      If I'm not able to resolve the issue through BBB where else can I file a complaint?

       

      Thank you for your help,

      ******* ****** ********************** ************

      Customer Answer

      Date: 03/19/2025

      Although I wrote to ******************************* a number of times I was never given a ticket number please have them contact me at ********************** so that we can resolve the issue, please tell me what else I can do or where I can complaint to escalate the issue:

      Business Response

      Date: 03/19/2025

      Hi *******,

       

      As mentioned, we are not able to find a business listing on MapQuest as described. There was a page that was removed a while back: ******************************************************************************. If a ****** search is returning the link to a MapQuest Page not Found site, the ****** search result will go away eventually. Unfortunately, MapQuest can not force ******'s search results.

       

      You mentioned that you provided a MapQuest ticket number. I don't see that ticket in the previous communication. There is a BBB ticket number but no MapQuest ticket number. I've searched for your business name, website, and your email and I don't see any communication with the support team before the BBB submission.

       

      ***** *******
      MapQuest Technical Support

      Customer Answer

      Date: 03/19/2025

       
      Complaint: 22925953

      I am rejecting this response because: *****, That is exactly the problem I have tried to contact MapQuest in numerous ways for a long time I have never been able to generate a ticket number even when I contacted MapQuest by **** mail please contact me by email at ********************** or *************************************************************** by phone ************.

      Thank you,

      Sincerely,

      ******************************* ********************** ************

    • Initial Complaint

      Date:02/08/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have tried multiple times to get a business listing removed that is listed on Mapquest at our old residential address that the business was never even located at. We don't live there anymore but I also have no idea how they got that address and put it as our business. I have reported multiple times and it is still up. They need to remove this listing ASAP. Hopefully the people living there haven't had people showing up.

      Business Response

      Date: 02/10/2025

      Hi there,

      The MapQuest support team is addressing the issue and you should receive a response to your previous email or ticket this week. Thank you for the information.
      Have a great day.

      ***** *******
      MapQuest Technical Support

      Customer Answer

      Date: 02/10/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They have contacted us in a short as they will be removing the listing.

      Sincerely,

      ****** ********

    • Initial Complaint

      Date:02/07/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I would like to have the duplicate listing in the link below removed completely. There is already a correct listing with my business location and contact information on MapQuest. The duplicate listing below has my personal information and directs people to my personal residence. This has become increasingly frustrating, as I have made multiple attempts to get this resolved. MapQuest has yet to remove this duplicate listing with my personal information. I'm requesting to have this listing removed to prevent any further issues.****************************************************************************

      Business Response

      Date: 02/24/2025

      Hi there,

      The MapQuest support team has addressed the issue and you should have received a response to your previous email or ticket. Thank you for the information.
      Have a great day.

      ***** *******
      MapQuest Technical Support

    • Initial Complaint

      Date:02/05/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have made multiple rnfequests via email to support at MapQuest to correct my incorrect very old business address listing on MapQuest. They always respond with "We're having higher than normal volume of requests." What is it going to take to get my old addresses corrected.

      Business Response

      Date: 02/05/2025

      Hi there,

      The MapQuest support team has addressed the issue and you should have received a response to your previous email or ticket. Thank you for the information.
      Have a great day.

      ***** *******
      MapQuest Technical Support

      Customer Answer

      Date: 02/05/2025

       
      Complaint: 22901489

      I am rejecting this response because: It is not the correct address.  I just moved my office and I submitted this new address to them.

      The did delete two very old addresses I had.  But this is still not correct and they added photos that are very old from and address I had that doesn't even go with the address they just changed for me.

      Sincerely,

      ***** *********

      Business Response

      Date: 02/26/2025

      Hi there,

      The MapQuest support team has addressed the issue as much as we can on our products and you should have received a response to your previous email or ticket. Any further updates will need to go through our data partners as mentioned. Thank you for your understanding.
      Have a great day.

      ***** *******
      MapQuest Technical Support

    • Initial Complaint

      Date:01/30/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Mapquest has been advertising incorrect information for my business for months. It is impossible to contact anyone in the company by email or phone. Me and my employees are getting yelled at by people that are being wronged by a company that is not associated with us whatsoever. I have waited months for a response to my email and their phones do not work.

      Business Response

      Date: 02/10/2025

      Hi there,

      The MapQuest support team addressed the issue and you should have received a response to your previous email or ticket on January 31, 2025. Thank you for the information.
      Have a great day.

      ***** *******
      MapQuest Technical Support

      Customer Answer

      Date: 02/14/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I am VERY thankful for your help through these frustrating events. I wish everyone involved well.

      Thank you!

      ***** *****

    • Initial Complaint

      Date:01/30/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Mapquest has the following business listed as permanently closed- ******************, located at ****************************************************************************. This was noticed in November 2024 and Mapquest was contacted to request it be corrected. From November 2924 to January 2025 we have made the same request at least 6 times, with the same response that they received the information and it would be addressed. However, NO correction has been made and no additional follow up with us has been made. This business has been continuously open for 18 years and I see no other information anywhere that should have indicated to Mapquest that the business is permanently closed. All we are asking at this point is that the information be corrected and that the business is correctly listed as open. Obviously, falsely listing a business as closed that is actually open has a negative impact on the business, and therefore we need this corrected immediately. We have patiently waited for three months prior to starting to take more aggressive action. Again, at this point, we are only asking that the information listed about The Hosta Hideaway be correct, and the information stating that the business is permanently closed be removed. Thank you for any assistance you can provide to help us get this resolved since our attempt to follow up directly with Mapquest has NOT been successful.

      Business Response

      Date: 02/10/2025

      Hi there,

      The MapQuest support team has addressed the issue and you should have received a response to your previous email or ticket on January 31, 2025. Thank you for the information.
      Have a great day.

      ***** *******
      MapQuest Technical Support

      Customer Answer

      Date: 02/10/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* ***** **

    • Initial Complaint

      Date:01/27/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      MapQuest has labeled my Business as Permanently Closed on their website when in fact I am open. I have sent 3 requests to them over the last couple months to get this corrected to business is "OPEN" and they have not. They have caused me a loss of business because of this. Who gives them the right to label a business as open or closed anyway? Why have they taken on the roll of the decider of open & closed business? They are simply a *************** provider that gives anyone from the public the option to "check a box" if a business is open or closed. One individual is all it takes. This can destroy a still going business. Why have they chosen to hurt my business by doing this? All that I am asking for is to mark my business as open because I am open. Over 3 months I've been trying to get this fixed. My company name is ******************/************************. Action needs to be taken.

      Business Response

      Date: 01/31/2025

      Hi there,

      The MapQuest support team has addressed the issue and you should have received a response to your previous email or ticket. Thank you for the information.
      Have a great day.

      ***** *******
      MapQuest Technical Support

    • Initial Complaint

      Date:01/22/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Mapquest shows my business as permanently closed. I had someone call on my behalf and they were told there are two businesses listed under this name and in order to fix this erroneous listing, we need to purchase a subscription. This doesn't seem like fair business practice.

      Business Response

      Date: 02/10/2025

      Hi there,

      The MapQuest support team has addressed the issue and you should have received a response to your previous email or ticket last week. Thank you for the information.
      Have a great day.

      ***** *******
      MapQuest Technical Support

      Customer Answer

      Date: 02/11/2025

       
      Complaint: 22843454

      I am rejecting this response because:

      Mapquest told me to contact Data axel to get the listing updated. I did so. Data axel sent an email stating they bot updated the listing and then removed it and it would take time for it to get updated on third party systems.

      I since contacted Map Quest to get them to remove the faulty listing and have not heard back from them. My email to them is attached. 

      Sincerely,

      **** ****

      Business Response

      Date: 02/24/2025

      Hi there,

      The MapQuest support team has addressed the issue again and you should have received a response to your previous email or ticket. Thank you for the information.
      Have a great day.

      ***** *******
      MapQuest Technical Support

      Customer Answer

      Date: 02/26/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** ****

    Mapquest, Inc. is NOT a BBB Accredited Business.

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