Customer ReviewsforReal Property Management Colorado LLC

It was the worst decision in my life to choose that company for managing my property. My condo is completely destroyed by their poor management in one year and required renovation estimated $35000. Their maintenance team leading by ******* ************* not capable solve any problems even such as a clogged toilet by their "trusted tenant" which cause a flooded bathroom, bedroom, closet and laundry. RPM responded clogged toilet emergency in 5 days, their excuse was they missed the initial email (stated by *********************** verbally and in his email to me) And they let water to destroy flooring, walls and whole entire bathroom including vanity in my property as well as in my neighbor condo below. By the way, instead of an apology *********************** was very aggressive and careless in our in person meeting.What RPM good at is collecting money for everything: to find a "trusted tenant" to rent your property, who can destroy it in 6 month; to do "regular check up" to make sure everything is OK, I am still wondering how it was okay and who checked.They are also very good on sending you invoices for thousands and thousands dollars from their vendors which they have no control on. Yes It is their POLICY they do not follow up anything with their vendors such as what is done, they don't even check if the problem resolved or how much the vendor charge for the work done or not done etc. (all the bills I received from RPM were way over than market standards)But they never would wonder how you will renovate your property after their "perfect MANAGEMENT!" and where you'll get money for it especially if you are trying to recover after a stroke and entrusted them with your retirement investment.And nobody never even apologize for what they have done and ask how they can help other than *****************************.PS. I rated RPM as 1 because there is no zero option.**********

They raise the prices without considering the location. They do not upgrade but require one to participate in HOA pricing while not keeping the units or surroundings clean.

Thank you for your reply and could you please specify an address for us as well as clarify what youre referencing?  Many thanks!

Honestly, I would leave a zero if possible. There are many complaints I can make from switching our representative three times before getting the home rented, charging us twice for cleaning before the renters moved in, $600 for yard work that didn't clean egress windows or mow or rake, to having the washer/dryer taken by a removal company and then not taking responsibility because it wasn't in the removal contract so they gave us the removal company number and told us to deal with it (valued new at $1900). Don't be fooled by the A+ ranking. They are parasites on the landlords.

We are very surprised by this review as our team has been working diligently on this, waiting for pricing on the same washer/dryer, etc.  Please feel free to call and ask for *********************** anytime!

Do not choose RPM to manage your property. I have been a client of theirs for 10+ years and they manage multiple properties for me. Over the years, the service they provide has gotten worse to the point that I had to write this review to warn other property owners to look elsewhere for a property manager. My complaint is mainly about their maintenance department. I have found them to be incompetent, untruthful, and unreliable. All of this has cost me thousands of dollars and kept me up at night. Please do yourself a favor and do not choose RPM to manage your properties.

We are very sorry to hear this, ****, and we would welcome an opportunity to speak with you about these matters!  Please feel free to call our office and ask to speak with *******************, our Chief Operating Officer.

Please feel free to contact our COO, *******************, at the office and he would be glad to better understand these challenges!

Before we signed the lease, we requested a Saturday move-in in date. A few days before move-in, we were informed that they do not do weekend move-ins and we had to scramble to change our plans. At no point before signing the lease or when we requested the Saturday move-in were we told this.The house was a mess when we viewed it and I requested it be cleaned. They told me that they would take care of it. When we got the keys (which took 2 hours due to miscommunication with the manager in charge of the electronic lockbox), the house was still a mess. There are holes and chipping paint all over the house. The fence surrounding the backyard has missing pieces and some of it is propped up with wooden columns. We were only given one front door key (despite having two tenants on the lease), and we were not given a key to the deadbolt or the garage door.We missed the fact that the base floor sink was completely rusted out on the bottom, but we were aware of the fact that the faucet wasn't currently working. When the vendor came to replace the faucet, he refused to work on it due to the state of the sink. Before they would replace the obviously defunct sink, they had me send a picture of it to the owner to decide whether or not it needed to be replaced. After dealing directly with the owner, another vendor came out to replace the faucet only and refused to work on the sink. Apparently, he was never even informed that the sink was an issue. The sink is still not repaired.Additionally, there are holes in the roof. When it started to rain, water leaked into the garage and damaged some furniture we were storing. At the time of my writing, the ceiling still leaks when it rains.When it came time to think about renewing the lease, I was willing to renew with some changes to the lease. I waited three weeks to hear back about it, and on the final day before I had to give a 30 day notice of vacation I was told that there would be no renewal.

We have reviewed this complaint and although we respectfully disagree with much of what is being stated, we wish you the best as you find another housing solution moving forward!

I got kicked out for having friends come over and talk to me and help me clean and bring me drinks and food when I don't have any and when I complained about the people ubove me being loud at 10 or 11 pm they did not do anything I don't thank they like me because when I first got the application they denied me had my houseing caseworker call and tell them to talk to the owner an the owner let me rent it

We have received your complaint and we respectfully disagree with your position and the statements asserted in your complaint.  We wish you the best moving forward!

We gave a deposit for a place and were issued a lease. I noticed errors in the lease, and brought them to the attention of the leasing agent. She thanked me for bringing it to her attention, and told me she would notify the owner of the changes and issue a new lease the next day (aka the first day of the lease). That day came, no lease by noon. No response to texts. No response to calls. Finally my husband called them; the leasing agent wouldn't talk to him, no explanation. She told him to call the office. The office just told him they'd send our deposit back via snail mail. Zero explanation offered. I had already put 4 utilities in my name because account numbers were required in the lease, and paid deposits for utilities. They also wanted a $225 "administration fee" with the first month's rent, as well as a $51.15 monthly "rent processing fee" ... plus $149 if we renewed the lease. And $249 if ANY changes (including if they increased our rent d/t inflation) were incurred on the new lease. Not to mention the discrepancies on the lease that were THEIR fault. This company will ***** you and s**** you any way they can. RUN!!!!!

Thank you for your email and although we respectfully disagree with much that has been stated above, we wish you the best in days ahead!

If *************************** is anywhere on your contract or lease run far and run fast. Before signing a lease with RMP, I did my research and as others have said you experience really depends on who you draw. *************************** is condescending, rude, and not capable of doing her job. A few weeks ago, I went to her with an issue and she tried her best to gas light me into thinking it wasnt her problem. However the day her manager got involved, action was taken.Since that day she has been on a power trip trying to bully me. I will share lots more information including screen shots in the near future, but want to protect the integrity of evidence incase we get that far. For now, just know there are much better property management companies to list your property with and rent from.

I think we have the wrong company here as we don't have this person employed at RPM Colorado!