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Business Profile

Property Management

Highland Vista Group

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 26 total complaints in the last 3 years.
  • 20 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/10/2025

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The A/C unit has not been repaired in a timely manner and remains nonfunctional.According to Ala. Code 35-9A-204(a)(2), landlords are required to "make all repairs and do whatever is necessary to put and keep the premises in a habitable condition."A recent inspection revealed faulty wiring that significantly increased my power usage. The documentation and testing results have been mailed to the leasing office from ********************. As per Ala. Code 35-9A-204(a)(1), landlords must maintain electrical systems in a safe and working condition. I am requesting reimbursement for the excess power costs incurred as a direct result of this negligence.The washing machine in the unit does not operate correctly, using insufficient water which has forced me to repeat laundry cycles. This has led to increased detergent expenses. I am requesting reimbursement of detergent costs due to this faulty appliance, in addition to the expectation that a functional washer be installed or repaired properly.The exterior light facing the ***** has not been replaced, compromising security. Further, patchwork repairs to walls in the unit have not been properly painted over, leaving the interior in an unfinished state. These concerns fall under Ala. Code 35-9A-204(a)(3), which requires landlords to maintain common and structural areas.The delayed repair of exterior lighting and other maintenance failures are both health and safety concerns, as protected under Ala. Code 35-9A-204(a)(2) and 35-9A-108.Immediate repair or replacement of the faulty air conditioning unit.Electrical wiring in the apartment be professionally evaluated and replaced, as necessary Reimbursement of excess Alabama Power charges caused by the faulty electrical system Repair or replacement of the washing machine and reimbursement for additional laundry detergent costs Replacement of the shower rod in the guest bathroom.Restoration of exterior lighting and final painting of patched interior walls
  • Initial Complaint

    Date:06/02/2025

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/24/2025 I paid $985 to move into ************ Apartments with the understanding that I would receive a clean newly renovated unit with a standard sized ********* DAY after I moved in I found out that the apartment was INFESTED with roaches and spiders. The kitchen cabinets had roaches coming out from them in all different shapes and sizes. Also, the apartment was not cleaned prior to my move in. I reported the problem promptly to the property.The property manager (******) who had just returned to work after being on sick leave for two months was obviously unaware of the condition of the unit prior to my move in as an interim manager (*****) originally showed me the apartment unit. In an attempt to rectify the issue, ****** said she would offer to move me to another unit, however the property was 100% full at the time.I was told that I needed to move my items, so that pest control could treat the apartment.After the pest control treatment, the apartment was left with white residue all over the floors, and stove. ****** then tried to downplay the issue saying she didn't believe the apartment had an infestation issue from pest control seeing ONLY THREE roaches when they FINALLY came to spray.I expressed my concern of seeing more than three roaches and spiders. I have pictures, and I have video footage of the roaches.I moved out immediately, and notified management of my intentions to move. I requested a refund and voluntary cancellation of my lease, but ****** claims my request was denied.I have not been able to reach Highland Vista Group despite calling numerous times, or sending a contact request form through the company website. I need to be refunded!
  • Initial Complaint

    Date:05/16/2025

    Type:Billing Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The landlord (********** in-devonshire gardens) continued billing me for utilities for 3 additional months after I moved out on July 7th, without a final bill or justification ,has well has pets fees that I reported that should have been reduced to one pet.. My security deposit covered standard pet *********** a email -They claimed charges were justified based on supposed apartment modifications, despite lease terms stating all outstanding charges should be in a final bill within 30 days."I am still currently disputing these additional charges with collection agency
  • Initial Complaint

    Date:05/05/2025

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have contacted the front office on several occasions, including leaving voicemails, regarding the washer and dryer units that have been left outside my apartment (673 J) for over a month. The appliances are unsightly and have become a significant eyesoreespecially when I had guests over during the Easter holiday.I was recently informed that the front office no longer has a key to my unit. This is particularly alarming, as this is now the second time a maintenance staff member has taken my key and failed to return it. First it was Chaz, and more recently, Traviswho is no longer employed with the property. I am urgently requesting that my door lock be changed immediately for my protection and peace of mind.I have also informed the front office that, due to the lost key, no one can enter my apartment without my assistance. Therefore, Ive made myself available for maintenance access at 1:30 PM 5:30 PM on weekdays, and this time was established specifically to allow entry in my presence until the lock is changed and proper access is restored.Other ongoing maintenance issues Ive reported via voicemail include:The balcony window blinds have still not been replaced.A wall that was patched remains unpainted.The water sensor on my washer is still malfunctioning, resulting in the need to wash extremely small loads.The air conditioning filter has not been changed for months. Since the balcony door is locked, I am unable to access it myself.The breezeway is in poor condition and in need of pressure washing.The pool is green, unsanitary, and currently inoperable despite the rising temperatures.Large furniture items, including a couch and nightstand, have been left near the dumpster for more than two weeks.The light at the rear of building 673, in the top-right corner facing the *****, is not functioning. This leaves the stairway entrance dangerously dark and unsafeparticularly for residents walking pets in the area.
  • Initial Complaint

    Date:04/07/2025

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I stay at ************* in ****** ********. I have informed your team here multiple times about mice in my apartment and they dont seem to care too much. They have not checked for holes or anything of the sort, they just lay down cheap traps. I live next to the garbage chute and the door does not close and they gave me an excuse on why it cant be fixed. This is probably My 5th or 6th time complaining about the mice. As active duty military with a child I dont want to come home to mice and she scared to go to sleep. Im asking for something to get fixed.
  • Initial Complaint

    Date:02/21/2025

    Type:Product Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is my third complaint about ***, I believe. I stayed at Estates at ********** in *****, **. I had an issue with depositing the security deposit check and I let **** know of the problem. When I went to ********** (on Feb 11, 2025) to talk to him directly, he said that he would let the regional manager know and for her to contact me. It's been a week and still no response from ***** ****** who is the regional manager. The incompetence from **** and ***** and HVG in general, is astounding. Fast forward, I had forgotten I had an account with *********** and tried to deposit the check with them, *********** immediately put a hold on the check because they had suspicions that it was a bad check. The check finally went through on Feb 19, 2025. I emailed **** on Feb 19, 2025, and let him know the check went through. No response from him. I emailed him yet AGAIN on Feb 20, 2025, to respond to my email and confirm that he got my previous email. NO RESPONSE. **** ****** is not responding on purpose. ***** ****** is not responding to me on purpose. Who oversees ***** and ****? Because this kind of incompetence is unacceptable. All I want is for **** ****** to acknowledge that he has been getting my emails. I also have told **** that I should get a refund from my unexpected hotel room stay when the ac unit went out in July 2024. The unit went out due to lack of maintenance and no one believing me that something was wrong with it. And a refund for the heater I had to purchase because **** refused to give me one when it started getting really cold, but he gave the resident below me a heater. **** has the receipts for both the hotel stay and for the heater. **** had told me he would talk to corporate about it. I believe that he never did. If he did, I want to see proof of the emails. All I want is a response from ****. It should not be that hard to communicate professionally and like I mentioned above, a refund for hotel and heater.
  • Initial Complaint

    Date:01/28/2025

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is horrible!!! For over several months I reached to advise of rotten wood that was being eaten by termites. I complained for several months about mold that grew thicker and thicker... then I began to have issues of me being sick and my children I had the apartment tested myself for mold and told them!! Nothing was done Myself and children began to feel sick, along with one of my children being hospitalized for respiratory issues confirmed related to mold. We are charged for pest control and they never come out! The apartment began to have roaches!!! The water is illegally not charged correctly!!! They upper management is horrible as they do not respond to calls or emails. I have personally spoken with an attorney who advised me that I have a great case, ad I have documents and photos to confirm of it all!!! They also charged me a early termination fee, when they evicted me!!! I would advise anybody to not move to this apartment complex or any apartment complex related to HVG. They are crooks and I will make sure to sue them,just like several other parties have done

    Business Response

    Date: 02/19/2025

    Hello, 

    Upon reviewing this complaint and researching all that occurred we found the following:

    The resident reported mold under her kitchen sink and water damage on the wall of her master bathroom. We walked the unit and took before photos on 11/4/2024 of the reported damage (photos in attachment). It was found that there was no mold, but the wood was rotted. The first time the painter came to complete repairs the resident sent him away because she said she was supposed to get new cabinets. He informed the resident that the office sent him to repair the wood and wall damage and if there is a request for new or rebuilt cabinets that would need to come from the office, which was not approved. The second time he went to the unit he repaired the damage under the kitchen sink and the water damage on the wall in the master bathroom. Photos were taken upon completion (attached). Property Manager talked with the resident about the repairs, and the resident expressed she was pleased with the repairs to both the Property Manager and Maintenance Supervisor. At no time did she mention or report a concern for roaches. When the unit was inspected, no evidence of bugs (roaches) was found to be in the unit. 

    The unit was in her fathers name and he was under eviction for non-payment. The resident issuing this complaint moved out before the constables came to evict her, therefore is considered a skip. 

    It is in our opinion that the issues reported to us were taken care of and remedied to satisfaction. No further action or billing adjustments are necessary. 

    Sincerely, 

    Highlands Vista Group

     

     

     

    Customer Answer

    Date: 02/21/2025

     
    Complaint: 22867149

    I am rejecting this response because:****

    THIS RESPONSE IS A DIRECT FALSE LIE. FIRST LIE IS THAT I TURNED THE PAINTER AWAY TO FIX THE ROTTED/MOLDED WOOD IN THE BATHROOM. I PERSONALLY I HAD TO SEND A ***** AND SPEAK WITH THE OFFICE MANAGER DIRECTLY, AS THE PAINTER TOLD ME THAT IT WAS NOT APPROVED FOR HIM TO FIX, AND HE ONLY PAINTED OVER IT, INSTEAD OF REPLACING. ATTACHED ABOVE  IN THE ***** CONFIRMS THAT THIS IS FALSE. I ALSO NEVER STATED AT ANYTIME THAT MY APARTMENT HAD ROACHES, I STATED THE APARTMENT HAD WOOD BUGS AND TERMITES, I HAVE ALSO ATTACHED PHOTOS TO CONFIRM OF THIS. I PERSONALLY SPOKE WITH APARTMENT MANAGER WHO ADVISED AND SAW THE ***** AND STATED THAT THEY WOULD HAVE A NEW PEST CONTROL PERSON OUT. OUT OF THIS ENTIRE COMPLEX, NOBODY IN THE BUILDING HAS RECEIVED PEST CONTROL. THERE WAS ALSO SEVERAL TIMES WHILE LIVING IN THE FACILITY, OF RESIDENCE PLACING LETTERS ON THE DOOR, ADVISING OF ILLEGAL CHARGES FOR WATER AND PEST CONTROL. I HAVE ATTACHED THE MEDICAL DOCS FOR ONE OF MY CHILDREN THAT CONFIRM OF ACTIVE BLACK MOLD. I ALSO SENT MULTIPLE PHOTOS OF THE BLACK MOLD, AND THE BUSINESS WORKERS OF ******** ******, ******* ********, AND ******* ****, ALL SENT BACK AN ***** STATING THAT THEY WOULD NOT REMOVE CHARGES, AND THEY DID THEIR BEST TO FIX THE ISSUES. THE ISSUES WENT ON OVER A 9 MONTH PERIOD BEFORE SOME WERE RESOLVED. THE MOLD ISSUES WERE NEVER RESOLVED, AND PAINTED OVER. ******* ***** ALSO LIED IN SEVERAL *****S, STATING THAT I ADVISED TO THEM THAT I WAS SATISFIED WITH THE REPAIRS. I ASKED ******** ****** AND ******* ******** TO PROVIDE ME WITH DOCUMENTS TO CONFIRM I STATED THIS, AND THEY NEVER SUPPLIED IT. THE COMPANY ALSO HAS A PORTION IN THEIR SIGNED LEASE THAT STATES THAT THE LEASE IS TO BE BROKEN AND NO LONGER APPLY, ONCE THE TENANT HAS HAD 2 EVICTION COURTS. I HAD A TOTAL OF 3 AND WAS STILL CHARGED A EARLY TERMINATION FEE. THIS COMPANY HAS **** POOR WORKERS AND THEY LIE. I AM CURRENTLY WORKING WITH A ATTORNEY WHO IS ASSISTING ME WITH FILING A SUIT AGAINST THIS COMPANY. ALSO ONLINE UNDER ****** AND THE REVIEWS, THERE ARE SO MANY HORRIBLE STORIES OF THIS COMPANY AND THE HORRIBLE CONDITIONS OF THE APARTMENTS.I ALSO HAVE A CLAIM THAT I HAVE FILED WITH MY ATTORNEY GENERAL OFFICES, DUE TO ME BEING ADVISED TO DO THROUGH THE MISSISSIPPI LEGAL SERVICE CENTER, AND THE DEPARTMENT OF CHILDREN PROTECTION. I HAVE SEVERAL OTHER PHOTOS OF ACTIVE BLACK MOLD GROWING, THE BROWN MOLD GROWING ALL THROUGH THE ROOMS, KITCHEN, AND BATHROOM, THAT WERE ALSO SENT TO THEM, BUT I WILL NOT POST THEM HERE AS I WILL BE SUBMITTING THEM FOR MY CASE.****

     ****

    BELOW IS A ***** I RECEIVED FROM THE *** REPS:****

    -SO IN THE *****  THAT ***** BASICALLY STATES THAT THEY WILL NOT RESOLVE OR HONOR TO REMOVE RENT FOR ****

     ****

    From: ******** ****** <**************************>
    Sent: Tuesday, February 4, 2025 5:49 PM
    To: ******* A ******* <************************************************>
    Cc: ******* ******** <****************************>;******* ***** <*************************>;Hampton House Manager - Tiffari ******* ******* <************************************>
    Subject: [EXTERNAL] ************* 607E

    Ms. *******,

    After further discussion with ownership and reviewing all documents, we are unable to assist you further. We made reasonable attempts to resolve the issues in a timely manner. I regret that we are not able to resolve this to your satisfaction.There is nothing further we can do.

    Thanks,

    ******** ****** | Associate Acquisitions/Asset Management
    *************************************************
    Email: **************************
    Website: *************



    Sincerely,

    A Lindsay ****

  • Initial Complaint

    Date:01/17/2025

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent a request to be contacted when I unit was available at their meadow view place units. I also sent a request for someone to contact me. Both of these things were done a few weeks ago. On Tuesday I received an email notifying me they had a unit available. I have limited amount of time to find a place and this place looks nice in pictures, outside, and its in the school district I need to stay in. I went ahead and applied and they charge a $75 application fee. Since then I have called 6 different phone numbers, have gone by there 3 days in a row at different times, and contacted the main company by their website and Ive heard nothing. Their credit company has sent me at least 7 requests to verify my income and 4 were received after I already verified it twice. No one has ever replied back or even been at the office at the property. I dont know what is going on. Do they have the unit or not. The same day I applied they removed the post saying there was an available unit and it says there are no 2 bedrooms now. Am I being considered? Did they just advertise to steal $75 (plus taxes and fees) from people who are desperate for a place? I think this might be some sort of scam or a badly organized and run business.

    Business Response

    Date: 02/17/2025

    Hello,
    After reviewing our records for this prospective tenant, we discovered the following:

    An application was submitted and came through to our office,we processed the application, and she was approved. Upon her approval, we reached out to notify her and scheduled a tour. It seems there was difficulty getting the tour scheduled though as both the applicant and our office had to reschedule appointments.  When we reached out to reschedule due to an employee being out sick, she indicated she was no longer interested and was going to look elsewhere, at that time we removed her from our system.

    As for the multiple emails requesting verification of income, if the applicant doesnt complete the process within 24 hours, a new link is sent until they complete the process. Perhaps that is why there were several emails sent.
    It does seem the phone number on our website is incorrect,we have submitted that it be corrected ASAP by the appropriate department.

    An application fee is standard practice for our company and industry. It is at the prospective tenants discretion if they want to apply and pay the fee. Had we proceeded to schedule another tour we could have moved forward with the process. However, when we were notified that she was no longer interested in moving forward the process was terminated. The application fee is a non-refundable fee (even if you are denied). However, we are happy to offer a refund to resolve this complaint. We sincerely apologize if your experience was less than satisfactory, we will take your comments and be sure to use them to improve in the future.

    Sincerely,
    Highlands Vista Group

  • Initial Complaint

    Date:01/16/2025

    Type:Order Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***** ****** and ****** ****** are engaging in illegal activities as such as neglecting maintenance issues, discriminating against tenants, mishandling tenant funds, violating fair housing laws, failing to comply with local regulations, and committing fraud.1030 Atlas Rd. ***************************************** homes is where this is all occurring. Landlord did not provide us with a habitable unit upon move-in, refused to acknowledge it repeatedly denying our claims, the entire apartment complex was infested with bed bugs during our move in period. We have evidence of negligence, gaslighting, they change charges on their rent website after you have payed your rent for the month and then immediately give you an eviction notice. They write us an eviction notice for fees we already paid by removing the original charge then adding a second restoration fee which we already paid and a different base rent amount. Then wrote an eviction notice the same day. They did this in the 6th because they thought we were moving in that day.but we called before and told them we wouldnt be there to actually move in until the 7th. Then they didnt give us the notice until the 9th after we reported bed bugs on our move in sheet, but they dated the notice on the 6th saying we were late. We have pictures and documents of everything including documented phone calls with time stamps. They lied in their messages and provided false information which we have documentation detailing the opposite on multiple occasions. We dont have a place to live right now because I am severely allergic to bed bugs we had to move out, and now they stopped communicating with us. We have experienced multiple bites and have been under extreme psychological duress due to their treatment of us.We have documentation included photographic evidence of everything.We also never even got a mail key which it says they will provide upon move in in our lease, everything was put on the 48 hour move in sheet.

    Business Response

    Date: 03/25/2025

    Hello, 

    After investigating and gathering supporting documents we have attached a ledger showing all charges and reversals from the bank. The bank reversed the funding he paid us and he was refunded. This left a balance on the account which we took off and there was then a zero balance. This tenant was not charged for anything to break his lease. 

    Attached is also a receipt for ******* pest Control. The unit was inspected and determined there were no bed bugs but they did find them in the until next door. The tenant had his own company complete a check and they determined that there were. Therefore, we had both the neighboring unit and this tenants unit treated as precautionary measure. Attached is the receipt.

    At this time, the tenant has been refunded all funds and we have waived any balance as well as treated the bug issue as soon as he reported it to us. We do not feel there is anything further that would be necessary to resolve this matter. 

    Sincerely,

     Highlands Vista Group

     

  • Initial Complaint

    Date:01/12/2025

    Type:Order Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was briefly employed by Highland Vista Group (HVG) in 2024, and my experience was nothing short of appalling. This company not only treats their employees poorly but also their tenants, who are subjected to substandard treatment and blatant disregard for their ************ particularly disturbing incident involved my personal belongings, valued at over $600, being thrown away by **** ****, a YARDI trainer from ***. These items were discarded without my consent, and when I attempted to address this issue, I emailed ****** Stoffgren in hopes of resolving it. Instead of receiving a response or any semblance of professionalism, I was met with silenceSheryl Stoffgren outright blocked me.The lack of accountability and respect from this company is staggering. Both employees and tenants deserve better than what Highland Vista Group offers. I cannot stress enough how terrible this company is. If youre considering working for or renting from ***, I urge you to think twice.

    Business Response

    Date: 01/22/2025

    After reviewing our records, we did not show this individual as being an employee of ***. It does however, look like they were employed by a temp agency and was placed at a property of ours for temp work. According the the supporting documents attached to the complaint this individual was a temp for us 6+ months ago. It looks like the emails they were sending regarding this issue were being sent to an email address that is non-existent. An email was sent to ****** ********** at *********************** however this has never been a valid email address.  Therefore, the email was never delivered and we were never made aware of this issue. The correct email address should have been ********************** ****** ********** is also no longer employed with HVG. At this time, we have no record of any personal belongings being disposed of and since this instance occurred 6+ months ago this makes it extremely difficult for us to research the concerns.  We have been unable to verify the validity of the issue in order to find a resolution. 

    Customer Answer

    Date: 01/28/2025

     
    Complaint: 22800522

    I am rejecting this response because:

    Sincerely,

    ***** *******

     

    I am writing to formally address my concerns regarding Highland Vista Group and their unacceptable handling of my personal belongings.
    I was provided ****** *********s email address by an individual in the office as a point of contact to resolve this matter. I also attempted to reach Ms. ********* via phone but was unable to connect with her. Despite these efforts, my concerns remain unresolved.
    Specifically, **** Popes decision to dispose of my personal items without prior notice or reasonable attempts to return them is unacceptable. I am requesting reimbursement for the value of the items that were improperly discarded.
    I appreciate your assistance in facilitating a resolution to this issue and ensuring accountability in this matter. Please let me know if you require any further details or documentation regarding my claim.
    Sincerely,

    ***** *******

    Business Response

    Date: 02/17/2025

    After continuous efforts to find evidence to support this allegation we have not been able to do so. We cannot confirm these items were left behind, nor can we confirm the items were disposed of. 

    However, in order to bring this complaint to resolution, we would be willing to offer $150.

    If accepted, please provide full name and current address to ******************** for check issuance. 

    Sincerely. 

    HVG 

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