Complaints

This profile includes complaints for Grand Peaks Property Management's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Grand Peaks Property Management has 2 locations, listed below.

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  Grand Peaks Property Management

  4582 S Ulster St Ste 1200 Denver, CO 80237-2639

• 

  Grand Peaks Property Management

  2700 W Powell Blvd Gresham, OR 97030

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/07/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Grand Peaks so called management are scam artists and have robbed many peoples (including myself) from our hard earned money. After applying and paying $200 for application fees ($100 per adult) plus an additional $300 administrative fee , I was aware that only the $300 would be refunded if we didnt sign a lease or within a timeframe in which after they gave us the run around for about a month we decided to try to lease somewhere else because we couldnt keep waiting and having them play games with us. They (office workers for ****** square -grand peaks management) agreed to the $300 refund as stated on the pre-lease documents that they had us sign, all in which they even sent us a document through email stating that we would get it back and we were told by the office manager to wait about 4-6 weeks. After patiently waiting over 6 weeks now, I called to see what was going on in regards to it only to be told that grand peaks is no longer in charge of the apartment office/ location and to call Grand Peaks corporate. When I called corporate, the lady that answered the phone said she cant help me and to call them back where I applied. All she did was take my name and number down but that was it. So now, grand peaks in ************., for apartment name ************* has disappeared into the abyss and has ran off with several peoples $300. I was wondering why they said it would take 4-6 weeks for the refund, such a long time. But its clear that they new what they were doing and committing a scam / fraud. There are many others (based off reviews and new management feedback) that are all still waiting for our money. I am not rich and even if I was, $300 is still money and I was promised to get it back. They lied and cant be trusted. Theyre thiefs.

• Initial Complaint

  Date:10/03/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This property management company, like many others don't care about it's tenants. We've reported multiple times about squatters unit under us, people doing drugs in front of kids, the 10 times my car got broken into and after calling security, they still did nothing. This complex has issues with getting any questions answered or any info on what will be done about the complex issues. The manager on site never has answers to my questions about the squatters that are constantly moving things in and out of the unit. NO ONE is supposed to bo in that unit. On Friday September 30, 2022, they finally did it. They set the complex on fire, the alarm siren is no where near loud. He basically set the apartment on fire and took off, with no regard to the lives there, 6 kids, ************************************************************************** charge of saying I don't know, over and over again. This management company is only in it for the money, not for making a place livable. The complex looks ran down, the improvements they are making are slow and using low quality carpenters/work. The security company on site, after making multiple calls never showed up. This place is a mess and I need questions answered .