Complaints

This profile includes complaints for Four Star Realty & Property Management, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Four Star Realty & Property Management, Inc.

  1835 S Pearl St Denver, CO 80210-3136

• 

  Four Star Realty & Property Management, Inc.

  1301 Pennsylvania Ave Ste 300 Boulder, CO 80302-7100

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/26/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rent was increased by $182.92 a month through sudden bogus fees for things that do not exist at the apartment complex like common area gas service:CURRENT UTILITY CHARGES SERVICE TYPE *************************************************** Intemet Sewer Storm Water Drainage Trash Waler CHARGES $33.91 *********************** $49.84 *************** $168.94 ************** $8.75 Area intern $28.49 $17.A2 $44.51 $23.91 $375.77 These fees were not charged for the first two billing cycles and I was verbally told repeatedly that my only utilities would be electricity and water and everything else was included.

  Business Response

  Date: 07/28/2025

  Hi *******, Thank you for reaching out. I completely understand your concerns about the recent utility charges, and Im happy to help clarify things. We use Conservice, a third-party utility company, to handle our utility billing. They use a specific method for calculating and distributing utility costs. I have provided your with the Utility and Services Addendum which can be found in your lease agreement to give you a clear breakdown of how the formula is used to determine your charges. This should help provide a better understanding of how costs are allocated. In short: Common Area Gas and Common Area Electricity charges are for shared spaces in the building. These are necessary for maintaining the property, and the costs are divided among the residents. As per the lease agreement, residents are responsible for paying for their utilities, including usage, fees, and any related costs.
  I hope this helps clear up the confusion! If you have any further questions or if anything doesnt seem right after reviewing the addendum, please dont hesitate to reach out. Im here to help!
  Kind Regards, Lily.

  Customer Answer

  Date: 07/28/2025

   
  Complaint: 23657229
  
  I am rejecting this response because: there is no such thing as common area gas service. The units are completely electrical everywhere. Moreover, there is no way the cost of the small area could possibly add up to these charges when divided between all the units. Thirdly, I was told my only utilities would be electricity and water several times by different staff when signing like ****** ****** and ******. This is obviously a bait and switch. I refuse to pay these sudden charges in my third billing cycle. Please issue a refund. 
   

• Initial Complaint

  Date:07/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Check out this review of Four Star Realty Denver on ****** Maps ******************************************** This is my review, hit to the maximum character limit and there's so much more to write and so many more pictures of their neglect. I've contacted the City of ********. I've contacted the Colorado Attorney General. Four Star already has one government fine from doing the same things they are doing tenants here. I'm awaiting to hear from their ********** Management about being double charged by their fraudulent "back billed" RUBS fraud. Since they were ********* but are now Four Star, this is alarming concern. They also display misleading rental listings. I live across the door from apt #*** here and construction also got stopped on that quickly. Unfinished. Yet they can send someone to serve papers without a legal date on them to intimidate tenants here.I'm currently working with Denver7 Investigates

  Business Response

  Date: 07/28/2025

  Thank you for your feedback - our team is working to reconcile the utility rates and will provide backup to address your concern regarding this matter. In terms of your maintenance concerns, we are working to relocate renovation materials where possible, we are in the process of replacing the laundry machines which you mentioned, there has been no decision to cancel pest control and we will continue to address pest reports, and we take the remainder of your feedback seriously and will strive to provide a response and solution to the dissatisfactions you raised within a timely manner. 

  Customer Answer

  Date: 07/31/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me at this time. Should I find promises unfulfilled again I will reopen a new complaint. Thank you for attending to all these matters as quickly as possible. I actually really do like living here and care for this place very much. Most people here still come to me for help with the property complaints and wish for a resident "manager".
  
  Sincerely,
  
  Mara ***** *****

• Initial Complaint

  Date:07/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Four star Realty is already under a consent decree issued by the state of ********, forcing it to act in accordance with the law in regardto illegally keeping customers outrageously high five to $10,000 security *********** this is nothing new for them. A Colorado court of appeals has decided that they are definitely an entity that has acted in a manner in the past.When I leased up with four star in March for a one year lease, they promised to do the required make ready cleanbecause the apartment was filthy within three days and I told him I would wait for a small amount of time for that to be done. There was never any issue or concern on my part because the communication from them had been such that I believed when I moved into apartment it would be clean. This did not happen. The apartment they rented me is the filthiest apartment I have ever moved into and it has been a few.There is still physical detritus so **** that has a three dimensional texture, such as tomato sauce, fingerprints on my appliances, in my refrigerator, onmy cabinets, on my handles, there is a cabinet with a bag of literal debris containing God knows what, and mainly Their is years of smoke film all over the walls. I reached out to property management after being forced to move into a filthy apartment. Were not even the basic, most basic, make ready clean was done. There was no cleaning done at all. There are still bug traps from the old residence with Bugz in them in my cupboards.I approach management to have the unit cleaned, and twice I was told that people would come out to clean it. To assist this effort, had put together at *** with pictures and explanations. The first thing I explain in my document is that the type of cleaning needed was basic clean ceiling, clean, cupboard, clean, just broad surface cleaning in general.I was homeless seven years and now Im going to cry because I cant even put anything away.

  Business Response

  Date: 07/16/2025

  ******* - we are disappointed to hear of your experience and of course want to you to be happy in your home. This unit was cleaned prior to your move in with cleaners sent back 2 additional times after coordinating with your property manager to address areas you feel were missed. Our Property Manager wanted to walk with you in person to further review what you believe it still outstanding but Friday didn't seem to work for you, we are still happy to do so to ensure we are on the same page and see how to ease any remaining concerns. Please coordinate this directly with your manager. I'm confident we can turn around your experience and move forward on a positive path for the remainder of your lease term. 

  Customer Answer

  Date: 07/16/2025

   
  Complaint: 23572967
  
  I am rejecting this response because:

   

  first, the tone of the communication is not indicative of how they communicate with me. If this were written in a manner that they speak, they would be laughing at me as I stated my issues. If you notice the fact that cleaners were sent out was mentioned, but what they did is not. While it is wonderful that cleaners went to my house, to me it is as if they did not show up at all because they did not clean the harmful substances from the apartment. 

  I have since been informed that they have made life difficult for the residence who informed me of the condition of the apartment.

  the management can say whatever they want. However, if you ****** four-star Realty, what you will find is a consent order issued by the state of Colorado and also a recent story about habits ability issues similar to mine there is a CBS for Denver article wherethe residence speak to the same concerns that I do.

   the residence speak to the same concerns that I do.

  We can go back-and-forth all day, but who they are as a company is in the news.

   

  all they have done regarding my unsafe uninhabitable living condition is delayed stall, and steal.

   If would help I can get every resident of my building to sign a document saying that they have habitability concerns in their apartment. We all meet and talk about it frequently and or developing an organized plan of action.

  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:11/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We rented an apartment at ******************************************************** from Four Star Realty. They returned our deposit check less some charges and wrote the check out with 2 of the tenants names on it. The tenants are not related and as such do not have a bank account with both names on it thus making it impossible to cash the check. We requested that they reissue two separate checks so that each individual can cash their own portion of the returned deposit. They told us that there would be a $50.00 fee to re issue the check, even though the first one was unable to be cashed. The check was not received and I have made several phone calls to them. They do not return calls or emails and I am at a loss for what to do. This company steals money from tenants, they misrepresent the apartments which are in poor often unsafe condition, and they don't respond to repair requests. They are dishonest slum lords taking advantage of students.

  Business Response

  Date: 11/06/2024

  Dear ****,
  Thank you for reaching out regarding your concerns on the deposit refund. We are happy to look into this for you and provide a resolution and more details on the nature of the lease and how deposit refunds are processed.
  The lease that you signed was joint and several which means that all tenants are equally liable for all charges and we do not recognize any individual portions of rent, deposit, etc. Because of this, when deposits are refunded they are sent to all tenants named on the lease so that they can split the deposit between themselves as they so choose.
  Everyone has to be together to cash the check to ensure that no one is cashing the deposit and not returning that to their roommates.  This is listed in section 4E of the lease that was signed by all parties. 
  It looks like we originally mailed your deposit refund out 10/6/24 to all tenants named on the lease, and you reached out again 10/17/24 to request the one check addendum which allows all roommates to sign documentation that they approve one person receiving the check and dividing it amongst them all. 
  We sent paperwork that same day to ******** and ***** for signature so that the check could be reissued. 
  We checked in on this today, 11/6/24, and our signature portal shows that neither *** nor ***** have ever opened the paperwork to complete the one check addendum. We just went ahead and re-sent them the links to that. Once they complete the addendum we can send a new check out as requested. 
  If you would like to address any other concerns with us please call our office at ************ and ask to speak with ****** and we are happy to go through any other outstanding concerns you may have in regards to your time with Four Star.
  
  Thank you! 

• Initial Complaint

  Date:11/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have concerns about possible unethical business practiceand exploitation of ********** college students. Four Star Realty Boulder usesdeceitful billing practices by making their ledgers unorganized and confusing tohide additional charges to CU *************** students. They are the leading property management company in the ******* area and monopolize and control the rental ********* daughter lives at the Gas Lamp rental property that ismanaged by Four Star Reality Boulder. She has been overcharged for August ***and electric utilities for two consecutive months. For example, she was chargedfor August *** and electric on October 1st rent. Then she was billedagain for August *** and electric in November 1st rent, plus aseparate charge for *********** and electric in November 1st rent.I reached out to Four Star Realty for clarification ofcharges on the ledger. While I did receive some clarification, they were unableto explain why I paid August *********** and *** on October 1st, but charged AGAIN for August *********** in November 1st rent.When my daughter met with them to ask the same question, she was told by the property manager that it was because they were in the middle of switching accounting companies, but I don't buy that excuse. I have never encountered a company that can bill for something and then come back and bill for more once the bill is paid. I am curious if that is legal.I would like the BBB to continue to watch this company and see if they continue to double bill for charges throughout the lease. If this is unethical practices, I would like the BBB to reach out to the property management and seek refund for the additional billed utilities. I can provide email correspondence with the company, ledger of bills and the lease.

  Business Response

  Date: 11/06/2024

  Thank you for sharing your feedback. We genuinely appreciate hearing from residents and their families, as it allows us to keep refining our processes and enhancing the experience we provide. Transparency and accuracy are top priorities for us, especially when it comes to billing and utilities. To ensure everything was in line with our high standards, the ledger was escalated to our accounting team and upper management for a comprehensive review. Were pleased to confirm that all documentation shows the utility billing was accurately processed according to usage, with no errors found. Also, utilities are billed back in arrears by a third party company, **********, and calculated by actual usage. Utility bills can be accessed through the portal. This process is designed to ensure fair and precise billing for all residents. We understand that utility billing, especially in a shared living space, can sometimes feel complex. Our team is always here to help clarify any questions that arise. You can also contact ********** directly at ************ or ****************************************.  Were committed to making the process as straightforward as possible for everyone, and we appreciate the opportunity to provide this clarification.
  Please dont hesitate to reach out if theres anything further we can assist with. 

• Initial Complaint

  Date:10/31/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is regarding apartment ************************************************************************************************. I pay for my sons apartment who is in college at **********************. I have two major issues. The first is his dishwasher broke, they removed and it's been two months without a dishwasher. There is a large hole and no w squirrell comes in and out. I have attempted to reach someone at Four Star and never get a returned call or response to my email that I have done through their maintenance request form. The other complaint is the charges for maintenance. They are aggregious (ie: $96 per month for trash removal). I have attempted to reach them about this matter but still no response. I pay $1,540 per month for this s*** hole.

  Business Response

  Date: 11/11/2024

  We are very sorry for the delay in getting a replacement dishwasher sourced. After we scheduled this dishwasher to be replaced our vendor removed the old dishwasher prior to realizing that the new one will not fit. This made it so we could not try to repair the dishwasher that was originally in there. We have been searching for a model that would fit the existing space but no vendors are able to track down the unique under the sink dishwasher that has been discontinued. We will be stopping by today with a vendor to build out this kitchen cabinet to fit a different model dishwasher. We have also assigned the work order for the hole in the wall to get that patched as quickly as possible.
  
  Best,

  Four Star

• Initial Complaint

  Date:10/21/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The bathroom shower drain is not working, when turning on the shower the water does not drain and the shower fills up with water. Also, the shower door is broken and will not slide open

  Business Response

  Date: 10/22/2024

  Dear *****, 
  Thank you for bringing this to our attention. We take customer concerns and feedback seriously and are always committed to working with residents to ensure that their home is in good condition, and that all requests are addressed in a timely fashion. After reviewing your complaint, we see that a work order was submitted via our online maintenance portal October 21, 2024, at *****am. This stated that the shower drain is clogged and not draining properly. This work order was assigned that same day at 2.46pm to ABC Drain and Sewer, and was scheduled to be completed by 8pm, October 22, 2024. I am not able to find a work order that was ever submitted for the shower door issue, but that has now been assigned to our general maintenance vendor, ****************, and will be resolved by end of day October 23, 2024.

  
  In order to ensure that all your needs are met in terms of maintenance, please make sure that you are using the online portal to submit a request for any items that require attention so that we can take care of them for you as quickly as possible. Again, thank you for bringing this to our attention and allowing us to provide an update on resolution.
  If there is anything else we can assist with please let us know.
  
  With Appreciation,
  Four Star Realty
  ************

• Initial Complaint

  Date:07/28/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  STAY AWAY, complex yields homeless people sleeping over night in common areas raising serious concern to resident safety i had one trying to break in, staff is extremely unprofessional, main manager refuses to talk to me after my lease was up. complex is refusing to talk to me keeping my $900 over charge and my $1300 deposit, i have waited 60 days and still have received nothing. corporate continuously fails to get in contact with me over this current matter. the only thing i have heard back from corporate is that i am "right" about not having to notify management when MY lease is up. management tried to pin it on me but it was signed in my lease that i have a fixed term and am not required to give notice for when my term is up. overall very unprofessional and no way to get in contact with anyone for any of your matters regarding management. this place is just here to collect your money and give you bare minimum in return, just look at all the other reviews they tell the true story. not to mention there constant *** violations and constant violation of leases.

  Business Response

  Date: 07/29/2024

  Hello,
  
  Thank you for your statement.  Per Colorado law, we have 60 days to send your refund statement which was met.  We did have to wait for an invoice from a vendor due to damages in your unit from move-out.  Your final refund is in the mail and the amount has been emailed to you.  You were notified by corporate regarding the notice you mentioned and what steps were in place moving forward to get you your refund.  Please check your email for the move-out statement that was emailed to you 7.26.24.
  
  In regards to the *** violations and other lease violations, we currently have no violations imposed on the property and are in good standing for all *** ************************ you,

  ***********************
  Four Star Realty

• Initial Complaint

  Date:07/08/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been renting at the ****** lofts for over two years and signed a new lease with this company FOURSTAR REALITY in April. I had a pipe burst on June 21st but the systems were down that weekend. I alerted someone the following Monday June 24th and since then they've done non stop construction to my apartment and only put me in a hotel for two days. Also they gave me a relief on rent for $518.68 then the same day hit me with a $189 charge after I paid rent.

  Business Response

  Date: 07/10/2024

  Our management team spoke with you on 7/9 over the phone and believe your issues to be resolved at this time. Thank you.

  Customer Answer

  Date: 07/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:05/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please see the email attached that was sent in January. Four Star Realty did address the security deposit being mailed to the residence address that was vacated rather than the permanent address on fi le. That check was reissued and has been cashed by ******** (my daughter) and ******* (her roommate). Four Star Realty ignored the remainder of the complaint and claim.The apartment rented has historical flooding problems for which ****************** required a notice in the unit regarding"subject to flooding". We were told by Four Star Realty's representative and believed it to be true that this was due to the proximity to *************. The problem is a recurring issue with the neighborhood and should not be charged to the tenants.

  Business Response

  Date: 05/14/2024

  ****, Thank you for reaching out regarding the deposit. We contacted the residents on 1/14/2024 after the security deposit was "returned to sender". We then reissued the check per their response. We apologize for missing your email about the charges during the lease period as we believed this was reconciled with our reach out and response to the residents, as to where to send the check. We have since responded to your email. The floodplain in ******* does not have to do with stoppages inside of a toilet which is why those charges do stand. Please let us know if we can be of further assistance. Thank you.