Complaints

This profile includes complaints for Atlas Real Estate Group LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Atlas Real Estate Group LLC

  970 Yuma St Denver, CO 80204-3836

  
• 

  Atlas Real Estate

  1828 Walnut St Fl 3 Kansas City, MO 64108

• 

  Atlas Real Estate Group

  427 N Weber St Colorado Springs, CO 80903

• 

  Atlas Real Estate

  609 Main St Houston, TX 77002

• 

  Atlas Las Vegas

  10845 Griffith Peak Dr Ste 2 Las Vegas, NV 89135

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Feb. 27th of 2024 our apartment complex located at ********************************** had the water shut off without notice. No one was able to get ahold of property management until Feb. 28th 2024 around 11AM. I asked why the water was off and we were not notified. ****, the assistant portfolio manager stated that it was the city's fault and that the city did not notify management that it would be shut off. I called the city after that email from **** came through. The city stated that per ****** regulations the backflow has to be tested once a year to make sure it is operating properly. The last time the backflow for the building was tested was May 17th of 2022. The city has been notifying Atlas countless time that this test needs to be done or the water would be shut off due to non-compliance. The water was shut off and won't be turned back on until the test is complete. The city backflow department told me at 12:30pm on the 28th that Atlas has yet to reach out to schedule the testing. The water has been off for more than 24 hours and Atlas could care less. We need drinking water. We need to bathe, cook, etc. The water could be off for days at this point due to the lack of urgency Atlas shows. We need out water back on ASAP.

  

  Business Response

  Date: 03/13/2024

  Dear *****, 

  Thank you for expressing your concerns to us. After discussing the matter with your property manager, we have confirmed that the issue was resolved within the 24-hour timeframe. We acknowledge that the communication breakdown occurred because warnings were sent to the property instead of directly to us. We apologize for the inconvenience caused but regret to inform you that we will not be issuing any reimbursement or adjusting the rent.

  Thank you for your understanding.

• Initial Complaint

  Date:02/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 14th 2024 at 2:23AM, I was awoken by my upstairs neighbor screaming "Stop", "Get away", "Help" because her husband, the other resident in the unit was calling her foul names, threatening to hurt her,and causing an unsafe environment. I originally did not want to step in,but once she started creaming "help" I knew i had to call the police. The police showed up minutes after the call was made. The ************************* refused to open the door for the officers and claimed everything was fine in the unit. He claimed he was playing video games and the women inside agreed to his story. The officers left the scene. Minutes after they left the male upstairs started pounding on the floor (my ceiling) right above my bed. He said "You f****** b**** I have lived here for 6 years. How dare you call the cops on me. I am going to f****** kill you". I called the police back and let them know of the threats. They came back on property. They could not get the resident, later identified as ***************************** to comply and leave the unit. The issues him a warrant for harassment, disturbance of peace, and non-compliance. The officers escorted me off the premise for my safety as ******* was still acting very violent.All of this information, videos, police reports, documentation, has all been sent to Atlas Real Estate. No matter what I say or how I feel, they are unwilling to let me out of my lease penalty free. I am unsafe and scared of my own home. I have written them numerous emails and called so many times. They do not care about my safety or well-being. I am a single 22 year old female living alone. ******* has every advantage to hurt me and has verbally expressed taking my life. I need help to move. No one is taking my case seriously and I am scared for my life.

  

  Business Response

  Date: 02/28/2024

  Dear *****,

  Thank you for sharing your concerns with us. I have discussed your situation and request to terminate the lease with *****************. He mentioned that he has already talked to you about releasing you from the lease under the domestic violence clause. Here's what this means for you:
  
  -We have begun searching for a new tenant for the unit.
  -You will only be responsible for paying rent for 30 days or the prorated amount until we find a new tenant.
  -You will not incur charges beyond these 30 days, even if we are unable to secure a new tenant.
  
  We are waiting to hear about your plans to move out of the unit. Please inform us of your intentions and if there is anything else we can assist you with. We apologize for the difficult situation you have experienced over the past month.

  Customer Answer

  Date: 02/28/2024

   
  Complaint: 21350995
  
  I am rejecting this response because:
  

  1. **** lied to me for three weeks telling me I didnt even qualify to terminate my lease under the domestic violence clause. Now all the sudden I can leave under that exact same clause. He needs to get his story straight and stick to it. With the amount of inconveniences and lies **** has told, there should be zero responsibility/liability that lands on me. 

  2. I would like to speak to someone higher than the assistant portfolio manager as he has no real say on what happens regarding my lease and tenancy. 

  3. The amount of hassle, stress, and frustration this company has caused me while already under distress of my life being threatened by my neighbor is unjust.

  4. I asked to be let out penalty free and will not accept any other offer. I have absolutely non problem hiring a lawyer and continuing this process through the courts. Either lose one months rent or thousands more once this issue and the water shut off issue are brought to light. 

  Best,
  
  ***************************

  

  Business Response

  Date: 03/29/2024

  Dear *****,

  I acknowledge your frustration with this situation and the way it has been addressed. Nevertheless, we are adhering to the law and the advice of our attorney, so we are unable to make ***************.

  Your cooperation and understanding are greatly appreciated.

  Customer Answer

  Date: 03/29/2024

   
  Complaint: 21350995
  
  I am rejecting this response because:

  There are over 5 different reasons to *** your company after countless law have been broken from the water being shut off, the lack of proper procedures being followed with threats, and the blatant disregard for your residents safety. 

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:02/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We rent this apartment for $1,380 a month, even though our contract says $1,405 a month. I'm unsure why the suggestion was made, nobody told me about it. Regardless we have tried repeatedly to get these floors fixed for a year. There are time stamps on these pictures. The floors initially were ruined because of flooding, the drain just coughed up water and soaked the entire floor. We reported that too, initially the maintenance person ignored the problem until this happened. Then they decided to clean the pipes. We had complained the pipes smelled like sewage and was bubbling up water a little bit and they told us to not worry about it. The floor is flooded and then we worried about it. Since then the floors have been getting progressively worse. The subflooring is messed up, every contractor that has come in and they're all different, has told me that the sub flooring is uneven and that's why it's cracking. And it always happens in a formula. I put in a work order, they send somebody out here to measure and take pictures, that person tells me that a contractor will come out and look at it. the contractor comes out to measure and take pictures, and then they tell me that they'll get back to me in a week after a bid is made on the flooring. And then I never hear from anyone again. This is happened four times, like clockwork, they put on a show and then they never fix it. They always tell me they're waiting for a bid on the floor. So my guess is that they're not going to pay for it. I have expressed this to the company, I have told them I'm recognizing this formula, and all I get are apologies from people who can't do anything about it because they don't run that section of the company. I don't know what else to do, aside higher a lawyer and speak to the attorney general about this. This is not habitable, this is cutting up my feet, the floor is uneven and squishy, the boards are coming up and cracking, and this company will not fix it. No matter what I do.

  

  Business Response

  Date: 03/08/2024

  Dear ********,

  We apologize for the inconvenience this issue has caused you and your family. Rest assured, we are actively working to address this situation. To improve our communication, I have discussed your concerns with your property manager, *******. She has informed me that we are currently awaiting a second bid and approval. We apologize for any previous negative experiences. It appears that the initial work order in March 2023 was not reported to the property manager and therefore was not approved.

  Your patience is greatly appreciated as we continue to work towards resolving this matter.

   

  Customer Answer

  Date: 03/15/2024

   
  Complaint: 21346178
  
  I am rejecting this response because:

  It has been *far* too long. You've been "waiting for a bid" for nearly a year, period. A year. Waiting for a bid. You are actively trying to wait me out hoping I'll eventually just drop it, and I assure you, I will go to the ******** Attorney General before I stop complaining about this. I expect you will not fix this floor until I take legal action, so be advised, I've been nice enough to wait *this* long. You don't want to know what your maintenance people let us know about your practices. Because every time I call in this complaint, I get to talk to one of them as they perform your show of taking measurements, having a contractor come in, take more measurements, take pictures, shake their heads and say "A year? That's insane." And then nothing happens and nobody talks to me.

  Sincerely,
  
  *****************************

  

  Business Response

  Date: 03/29/2024

  Dear ********,

  I acknowledge your frustration, and once more, please accept our apologies for the delay in obtaining approval for this work order. I am in regular contact with *******, your property manager, to determine when this process will be completed.

  I will keep you informed as soon as I receive updates on the bids. Your patience is greatly appreciated.

  Customer Answer

  Date: 03/29/2024

   
  Complaint: 21346178
  
  I am rejecting this response because:

  I've heard all of this before. I'm sorry but I don't believe you. I've had people come in 4 to 5 times with the same performance. Someone says someone's coming by, maintenance comes in. They take pictures, they measure, they shake their heads and say oh my God I can't believe you've been waiting this long, and then they tell me your contractor will be with me. Contractor comes in, takes pictures and measurements, says that they should be calling me within the week or early next week. Nobody ever calls me. I've been hearing about this bid stuff forever, really I just think you guys are trying to wake me out and hoping I'll just drop the whole thing. It's not happening I'm sorry. On top of all of this, your company is also ignoring our noise complaints. We have been submitting noise complaints for a month against the people upstairs. Directly above us. Our point of contact is fed up with us, that much is obvious. Nothing is being done, and we're being denied physical evidence that anything has been filed. By denied I mean they're avoiding addressing the issue when it's brought up. We asked for documentation, because we're going to need it for the stuff that we're going to have to explore in the future. And all we get is, and I quote "It's been documented". Which to me is refusal.

  So you haven't fixed my floor in a year, you've got a ton of excuses of why you haven't fixed my floor in a year, a year is unacceptable in the first place, now you're ignoring my noise complaints, we have a PTSD person in this household - it is painful you obvious that this company does not care about the well-being of the people in this apartment complex. I have kept all documentation, all texts, all videos, everything I have ever exchanged with this company I have held on to. So these excuses are insane to me. 

  If I seem angry, it's because the people are still stomping above me. They're still letting their child run circles and up and down the entire apartment with as stumpy as footsteps as he could possibly make them. It's been happening for a month, nobody cares. Just like the floors. So as of right now, my PTSD is going insane, and my feet are getting beat up from the holes in the floor.. That's physical and mental damage.

  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 03/30/2024

  I wanted to send an update, to the people I'm talking to but I didn't know how. Or I don't think I can. It happened literally right after I sent the message. But the noise complaint, evidently it might have worked? The people upstairs have been pretty quiet and I haven't heard their child running in circles. It's a daily occurrence and it happens constantly so the fact that it hasn't and that they are home, gives me some hope.

  Since I mentioned that the company was ignoring my noise complaint for a month, I wanted to let them know that they were starting to be quiet all of a sudden my guess is is probably because I asked for written documentation that the noise complaints were actually going in. As soon as I asked that suddenly they're being quiet.

  I just wanted to be fair, if something's been resolved then I wanted to let them know. The floor is still a problem though.

  

  Business Response

  Date: 04/02/2024

  Dear ********,

  We got approval this morning and the vendor should be reaching out to you soon to schedule a visit. 

  Please let us know if we can help with anything else.

  

  Business Response

  Date: 04/08/2024

  Dear ********,

  Thank you for the update on that matter. I wasn't aware of the noise complaint, but I appreciate you letting us know that it has stopped. I will pass this information on to your property manager.

  Thank you!

• Initial Complaint

  Date:02/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm a tenant for one of Atlas Real Estates properties. They have failed to provide services I paid for as laid out in our contract/lease. They also fail to communicate. They failed to even provide us with a key for our move in date.Enough is enough.I want a refund for the services i paid for that weren't provided.

  

  Business Response

  Date: 03/05/2024

  Dear *******,

  Thank you for sharing your concerns. Could you please give us more information about the services you have not received? I am here to assist you in resolving this matter and will communicate your feedback to the property manager.

• Initial Complaint

  Date:02/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 02/06/2024 I initially inquiried to Nutiliti,3rd party utility payment app, to get an understanding of how a payment would be applied to my account with utility assistance, and to get Nutiliti to stop drawing payments out of my account. ******** informed me by text message any payments made on my behalf to the account would be applied as a credit, and that if I wished to disconnect services I had to reach out to my property management. I did not reach out to anyone to make the request! Also sending a text message to my phone without an explanation about this issue was extremely unprofessional,and dismissive to me as a tenant. As the property manager I expected more information about this issue if any other developments occurred from my initial contact with ******** before 2/19 and the action had to be completed 2/20.Finally, according to the lease agreement the utilities should be taken care of by the management company and charged back to the resident. The administrative change Atlas made by using Nutiliti has caused major inconvenience and the lack of communication on any persons from Atlas has made this issue even grow more. It should not be hard to pay bills. I have not disputed any bill amount, just the logistics on how the bills are being paid

  

  Business Response

  Date: 03/05/2024

  Dear ******, 

  We regret the miscommunication you experienced concerning the ****************** Your feedback is crucial in enhancing our communication and preventing similar incidents in the future. I have forwarded your complaint to ****, your property manager. Rest assured, we will address your feedback with our team to enhance our services. Please accept our apologies for any inconvenience this may have caused.

  Thank you

  

  Business Response

  Date: 03/05/2024

  Dear ******, 

  We regret the miscommunication you experienced concerning the ****************** Your feedback is crucial in enhancing our communication and preventing similar incidents in the future. I have forwarded your complaint to ****, your property manager. Rest assured, we will address your feedback with our team to enhance our services. Please accept our apologies for any inconvenience this may have caused.

  Thank you

• Initial Complaint

  Date:02/01/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are trying to make me and other tenants pay for something that is their responsibility.

  

  Business Response

  Date: 02/28/2024

  Hello ******,

  We appreciate you bringing this matter to our attention. We acknowledge that you were in contact with *******, who was assisting you in addressing this issue. It's worth noting that there has been a change in property management, and your home is no longer under our management.

  If you require further assistance, please don't hesitate to reach out.

• Initial Complaint

  Date:01/15/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Property manager who works for this company has neglected to fix my heat within the ******** law time frame. Our weather has been in the negatives and me and my dog have been freezing uncomfortably in my own house. I put in a request on January 4th its January 15th that im writing this to you and still nothing. *** contacted MULTIPLE people and have contacted them everyday to solve this issue and they have neglected the emergency of needing heat in 0 degree weather. They have offered no help or tried to solve this issue within a timely manner.

  Customer Answer

  Date: 01/16/2024

  Hello I filed a complaint against a property manager neglecting to fix my heat and I forgot to add that when I went to file a complaint under the ******** real estate one she popped up as expired is there a way to add that or should I make a new complaint?

• Initial Complaint

  Date:01/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******************* Group has left me the tenant without running water, and heat for 3 days. They have confirmed that these fixes will not begin over the weekend.

  

  Business Response

  Date: 01/16/2024

  Dear ***,

  Thank you for bringing this matter to our attention. We understand that **** and ***** have been assisting you, and that the hot water has been restored as of today. We apologize for the delay in approving the repair work and beginning the repairs.

  Please let us know if we can assist you with anything else.

  Thank you.

  Customer Answer

  Date: 01/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:11/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 11 I was served a ledger of a balance that I owed to this company. I rented an apartment home from them for four years. Over the course of that for years I submitted several maintenance request some of which went un- answered. One of the major issues with this apartment home was a flooding issue that took place and when that happened they took samples from the wall to test for asbestos. All seven samples came back positive. When I tried to get a work order in to repair the holes in the wall I placed some urgency on the fact that they were exposed asbestos holes in the walls, ironically they in the ledger charged me for drywall repair. But if you look the work order for drywall repair which was updated regularly never got completed it was marked as canceled. Among other charges they are also saying that I need to pay $800 for paint almost $400 for carpeting, all of which I thought was normal wear and tear after a resident had been in an apartment home for four years. I am seeking help with the Better Business Bureau to rectify the situation and hopefully get my security deposit back from this company. I dont think that as a resident I should be charged for the upgrades that they did to the apartment. Especially when I had work orders that went unanswered for weeks. That was very much how this company did things when you submitted a maintenance request it was a crapshoot of when someone was going to visit to be able to repair whatever was going on. At one point I was without plumbing for four weeks because these people refused to fix my toilet the home was rendered uninhabitable by their maintenance man named ****. However when I brought this to the attention of the leasing manager all they did was prorate me for a half months worth of rent. Several of the technicians that worked on my home during that time told me that I should not be staying in my home for my own safety. I work from home so i was exposed to these asbestos damaged walls for several weeks

  

  Business Response

  Date: 12/04/2023

  Dear *******,

  After speaking with *******, your PM, we understand that she informed you about the necessary repairs required for your apartment. We are genuinely sorry for the unsatisfactory service you received during your stay, and we would like to apologize for any inconvenience caused. Unfortunately, we cannot offer a refund due to the state of your apartment. As we mentioned before, extensive repairs were needed, including filling holes in the walls, cleaning carpets, and replacing blinds, among other things.

  Customer Answer

  Date: 12/04/2023

   
  Complaint: 20914827
  
  I am rejecting this response because:
  While that *** be the case, the state of the aoartment was due to be updated in the several work orders i sent that were not responded to in a timely manner. Perhaps if Atlas had done its part while i was still living in the complex, the repair damage would not have been as extensive as when i moved out. Please see the attachment about drywall repair. That is an image of the work order that was never completed in the matter of months, after its original submission date. I will be expecting a full refund.****

  
  Sincerely,
  
  ******* King ****

  

  Business Response

  Date: 12/07/2023

  Dear *******,

  I do see on our messages a work order that was submitted on June 13 and cancelled on September 20. One of our team members communicated with you  on Sep 20 regarding the abestos holes that needed repair, however, we never received an answer. We apologize for the experience you had with our management services, but we won't be making any refund. 

  Customer Answer

  Date: 12/11/2023

   
  Complaint: 20914827
  
  I am rejecting this response because:****

  Do you actually think between June 13 and September 20 is sufficient time to provide necessary maintenance services? I have proof that by September 1st i was living somewhere else because of the horrible conditions atlas chooses to leave their properties in. By October 1st, my lease was finished. You, as a management company, waited until 10 days before I was supposed to be moved out (by which again i was living somewhere else), to assist with anything. You dont have to return my deposit, but you can take off these unnecessary charges you are expecting me to pay. I will have to insist on the fact that paint and carpeting in an apartment that was lived in for 4 years, are apart of what the state defines as normal wear and tear. What you are asking is for me to foot the bill for you to upgrade this apartment. As a tenant I couldnt even get somebody to service my apartment for maintenance, for three months. You cannot seriously expect me to pay you and additional 1095$ for an apartment that didnt even get work done while i lived there. cancelled work orders mean they have not been completed. You had over 90 days to repair the drywall while I lived there (per your last response), and made the decision not to. I will not be responsible for paying for it after the fact.
  
  Sincerely,
  
  ******* King ****

  

  Business Response

  Date: 12/19/2023

  Dear *******,

  Our decision is final we will not make any changes to your final disposition. The condition of the unit, with its dirty walls and carpet, was not the responsibility of maintenance. Besides, regarding the furniture left by the dumpster, ******* mentioned that this was not permitted, and you should have been charged for it as well. 

  We understand your frustration, but we won't be refunding anything. 

• Initial Complaint

  Date:11/14/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Atlas Real Estate is supposed to be a property management company that provides management to single family homes across ******** and other states. You do not receive any communication from them whether it be via email or phone communication because they *********** refuse to answer you unless they need something from you. Its astonishing they are still in business. They ignore maintenance and cause more damage in the long run. I requested my sprinklers get blown out and was told they would eventually get done and then I had a burst pipe. When someone finally came out a week later I heard nothing from the property manager whom I called 10 times and emailed over 10 times. She refuses to respond and the pipe is still broken. The next tenant will not have sprinklers. I have over 10 unanswered emails regarding my move out and concerns I have had with residing issues about the neighborhood. This is hands down a company that I could not recommend less. I have asked several times what my options were to break my lease and to no avail and I was stuck. Maintenance, neighbors, and accounting issues all since day 1 and I have to fight tooth and nail to receive a response. This is not how a company should be run.

  

  Business Response

  Date: 11/22/2023

  Dear ******,

  Thank you for bringing this matter to our attention. I have notified your property manager of your concerns and requested that they reach out to you to assist in resolving the issue. We sincerely apologize for the negative experience you've had, and we want to assure you that we will continue to monitor the situation and work to repair the pipe and sprinklers.

  Thank you

  Customer Answer

  Date: 11/30/2023

  Hello! This action has NOT been followed up on by the property management company and therefore is not closed. 

  Customer Answer

  Date: 12/04/2023

  Hello! 
  

  I still have not heard anything from either you or atlas regarding this issue

  

  Business Response

  Date: 12/14/2023

  Dear ******,

  Regarding your move-out inspection, I spoke with the assistant property manager, who informed me that he visited the unit on Monday and found that you had vacated. We regret any miscommunication that *** have occurred. We would like to assure you that the sprinklers and broken pipes will be addressed.

  Customer Answer

  Date: 12/14/2023

   
  Complaint: 20869226
  
  I am rejecting this response because: the pipes were not fixed while I was living in the home. I had tried numerous times to get them fixed while I was living in the unit. I vacated due to terrible management. Vacating the unit does not mean they are not responsible for fixing the pipes while I was living there. 
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 12/19/2023

  Dear ******,

  I understand this problem was not resolved when you were residing in the building. Are you asking for a refund for the broken pipes? I cannot guaranty there will be a refund. Do you have any proof that you spent any amount of money trying to repair the sprinklers or the pipes?

  I understood you required your property manager or the assistant property manager to communicate back to you, and that's why the assistant property manager came to visit the place but you were not longer there. Again, I apologize for the lack of communication you experienced during your renting with us, but I cannot guaranty a refund for the sprinklers/pipes. Rest assure, we will take care of that now that we are aware.

  Thanks you

  Customer Answer

  Date: 12/22/2023

   
  Complaint: 20869226
  
  I am rejecting this response because:

  I would like a refund for the month of December. I have already expressed this to Atlas many times due to their lack of communication and their lack of maintenance. I had to pay two rents in December because I was forced to move out under the circumstances in which Atlas refused to address. 
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 01/08/2024

  I received a notice that Atlas didnt know I moved out of my home. Even though your team specifically said that someone had gone and seen the unit was vacant. Theres a serious problem here

  

  Business Response

  Date: 01/11/2024

  Dear ******,

  It has come to our attention that you paid your December rent to Nomad. To receive a refund or clarification, please contact them directly. 

   

  Thank you

  Customer Answer

  Date: 01/11/2024

   
  Complaint: 20869226
  
  I am rejecting this response because:
  
  None of my responses have been addressed. None of the Atlas team has reached out to me to communicate. I call and call and email and they do not respond. Im not asking for the refund of the deposit, Im asking why Atlas is telling me I owe rent in January and it is LATE when I dont have a lease in January. If I go to collections because they cannot answer a simple phone call I will be reporting them and taking legal action and using this communication as proof. 
  

  I need answers and I need them to respond to me and communicate and you to tell them to do so. They should not be a business and they should absolutely not be handling peoples money and homes with their lack of communication and overall terrible business

  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 01/16/2024

  Dear ******,

  Please note that the charges appearing on your account were for December only. Beginning in January, we are not charging any rent. To receive a refund, kindly contact *********** as they are responsible for processing it. The property manager, *****, has already spoken with them and requested a 100% refund of your deposit on your behalf.

  Thank you

  Customer Answer

  Date: 01/17/2024

   
  Complaint: 20869226
  
  I am rejecting this response because:
  
  I asked for you to have the company reach out to me directly and they have failed to do so. Please find attached the balance that the portal states. Please send in writing that I have a zero dollar balance to Atlas and please update me on the latest regarding what they plan to do to alleviate the stress I went through during the entirety of my lease agreement because of their failure to communicate (ie pipes, neighbors, etc) and simply manage the property and how you plan to actually make them a better business. 

   

  Sincerely,
  
  *********************

  

  Business Response

  Date: 01/24/2024

  Dear ******,

  I'm not entirely sure that I understand the issue at hand, and there seems to be some confusion. This is Atlas Real Estate answering to your complaints, so we have been having communication since you first submitted your complaint. 

  Nevertheless, I have reached out to both the property manager and assistant property manager, and asked them to contact you via email or phone as soon as possible.

  Customer Answer

  Date: 01/24/2024

   
  Complaint: 20869226
  
  I am rejecting this response because:
  
  Definitely no confusion here. Clearly not going to get resolved at this point.
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 02/21/2024

  Atlas told me they would repay me for rent in December due to all of my issues and when I reached out to confirm its arrival they lied and said I did not give proper notice therefore they would not be providing me the refund. I have about 20 emails that they never responded to about my notice which was provided properly and in advance and maintenance concerns that were never addressed. I request that you do something about this company immediately or I am taking legal action. 

  

  Business Response

  Date: 04/02/2024

  Dear ******,

  Our Compliance Manager will get in touch with you shortly. She can better explain the rent from the December.

  Thank you, and please let us know if you have more questions.

  Customer Answer

  Date: 04/05/2024

   
  Complaint: 20869226
  
  I am rejecting this response because:
  
  The compliance manager was even told the full scope of the issue. I do not accept this as a response, I will be taking legal action and letting them know that I tried to mitigate with you prior to taking this step.
  

  
  Sincerely,
  
  *********************