Business ProfileforMelco Embroidery Systems

The machine has given me nothing but problems from day 1. I was sold that this machine is flawless and is best in the business . I was also told that big companies, ************* new balance to name a fee all use the EMT16x.The first issue, trainer could not come on weekends which I was told trainer would be available when I can be available. I couldnt schedule a training for about 2 months because of my work schedule.I told the trainer, my machine looked used when I got it. Package has missing plastic coverings and he said the factory has been forgetting to put the plastic on due to. High demand of the product. We did the training, and I sewed a cap and a flat, but it was the factories standard designs. I was recommended to a digitizing company, and my sew outs looked nothing like the examples printed at training .Trainer, and customer service recommended me to another digitizer, u fortunately, same results.I sent pictures, videos and messages fo my sales rep and she recommended me to do 1 on 1 phone training .I did that, and was recommended to watch videos. Issues still remained. Multiple thread breaks, multiple needed breaks, faulty stitching.Long story short. I was offered a refund on 10/23 in writing but I has to pay an amount for the return. I contacted melco 12/23 and they said they could not offer the return because I did not keep contact after I explained It will take me time to come up with the money due to my personal reasons at home.After hours on the phones, emails , money wasted on hats, needles machine still has poor quality and I have not got my refund as promised in writing with no expiration date.I was offered training and offered another tutorial after watching all videos on troubleshooting. **************** could not help me, and recommend to pay for a technician look at the machine but it was not covered by warranty.I have all documentation stating a refund but was never honored.I do not recommend this product at all!!