Business ProfileforBrothers Plumbing, Heating & Electric

Smelled gas coming from water heater closet on January 26. *************** and gas utility investigated and found no gas leak, including at the water heater. Suspected a venting issue ******* from Brothers Plumbing was called for an investigation of the water heater on 1/28. ******* determined quickly that we needed a new water heater, and charged $3454 to replace it. ******* promised that replacing the water heater would solve the problem.Gas smell reoccurred, ****** from Brothers Plumbing was called out to investigate under warranty. ****** did not find any issue by spraying soapy water on the flex line, and gave us a new CO sensor before saying to call back when it happens again and they'll come out the same day.Gas smell reoccurred. *******, a senior plumber from Brothers Plumbing, and his apprentice ****** were called out to investigate. ******* eventually found a small leak in the control valve and replaced the defective part.Gas smell reoccurred, and Brothers was contacted immediately when the gas sensor was alerting. ****, an HVAC tech, was called out and was unable to find anything wrong with the furnace. **** was Brothers Owner *********************** was contacted. ****** is refusing to provide any refund or compensation for their inability to solve our gas issue. I was sold an expensive water heater that did not solve the issue, apparently to make a commission on a new water heater. I would like a refund, unless Brothers is able to actually solve the gas problem. I do not want a bunch more technicians coming through the house, so if Brothers is not confident that they can solve the issue, they need to give up and refund my money. If gas smell reoccurs, *************** will be called out to make a report, as ****** claims he doesn't know if my sensor is faulty (even though his technician tested it, and also both my girlfriend and I smelled gas ourselves).