Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
My BBB
Better Business Bureau®
For Businesses
Share
Business Profile

Payment Processing Services

EverCommerce Solutions Inc., DBA PaySimple Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 14 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/13/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paysimple has been the software for our customers to pay for our insurance premiums. My company is *********** **** This past year, my business partner died. I thought this would be a simple process to change the contact and mailing address from him to me as I am the company president. After 2 months of continued document sending and emails, I am no longer getting communication from Paysimple. They have 2 months of our funds from our customer payments that they have not returned. I have have been very patient and have provided them everything asked for. Still no release of OUR funds.

    Business Response

    Date: 02/20/2023

    PaySimple worked directly with this customer to ensure held funds have been released and the issue is resolved. 

    Customer Answer

    Date: 02/23/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and it has finally been resolved 

    Sincerely,

    *******************

  • Initial Complaint

    Date:12/14/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We requested a data export from Paysimple in October. We have been trying to get the data from this export that cost $750 for two months. Paysimple has refused to comply with export data resolution and instead of escalating the issue to get someone else involved that can actually handle the problem, we continue to deal with the same person who is taking days to respond, while my business is losing money. This is completely unacceptable and as a company you should be ashamed. I was also charged the monthly rate for the month of December when I did in fact cancel in November and have cancellation documentation. I want this export finished as soon as possible so that we can import it into our new system and I advise that nobody ever does business with this company again.

    Business Response

    Date: 12/20/2022

    This concern has been escalated and we're working directly with the customer/third party to resolve the issues with the Data Transfer.  

  • Initial Complaint

    Date:11/23/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I wanted to get more information about PaySimple, but before I knew it I was signed up. After the fact they gave me their pricing, which I didnt agree with so I cancelled. I called to get refunded since I did not use any services. I was told I would be refunded, but still have not received anything. I submitted 2 cancellation forms and received confirmation emails of the cancellation. I also called and cancelled over the phone. However I am still being charged, and still have not received my money back

    Business Response

    Date: 12/02/2022

    Management communicated directly with the customer to resolve their concerns. 

    Customer Answer

    Date: 12/02/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:11/18/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Your service is TERRIBLE. After signing up I received an email stating I was declined. A few days later I got an email from your sales team asking if they could help. I replied stating that I was declined and didn't understand why he was contacting me. He never replied. I called TWICE to cancel and the second time I got a link to fill out a cancellation form. I did that and got confirmation of the cancelled account BUT stating the cancellation was in effect the day I requested instead of giving me a full refund. NOW you are asking me to sign into my account, which I am afraid to do because you are do intent on getting just a little money from me I fear this is a trick to try to get more money from me. THIS IS BAD BUSINESS!!!!!!!!!!!!!!!!! I asked for a manager to call me and nobody called, further indicating that you are interested in getting such little money, giving you a bad reputation. I already gave you bad reviews on social media and will continue to do so until I get a FULL REFUND of what I paid since I got an email stating that I was declined. If you really have "award winning" customer service like your recording states you will not be worried about TAKING such little money from people and gaining a bad reputation for yourself.

    Business Response

    Date: 11/18/2022

    After working directly with the customer this has been resolved. To confirm, the customers account is closed and refunds have been issued back to the customer. 

EverCommerce Solutions Inc., DBA PaySimple Inc is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.