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Business Profile

Online Retailer

WUFFES

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for WUFFES's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

WUFFES has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • WUFFES

      1550 Wewatta St Denver, CO 80202-6299

    • WUFFES

      1603 Capital Ave Ste 310 A125 Cheyenne, WY 82001

    Customer Complaints Summary

    • 159 total complaints in the last 3 years.
    • 102 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/16/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      CANCELED MY WUFFES MEMBERSHIP LAST MONTH THEY WOULD NOT ACCEPT A RETURN OF THE PRODUCT EVEN THOUGH IT HAD NOT BEEN OPENED. THE WEBSITE ****** STATES THE PRODUCT CAN BE RETURNED WITHIN 90 DAYS FOR ANY REASON. THEY WOULD NOT ACCEPT MY RETURN NOT GIVE ME A REFUND BUT ASSURED ME THE SUBCRIPTION WAS CANCELED. THEN THIS MONTH THEY ARE GIVING ME THE SAME STORY AND THEY CONTINUE TO MAIL, CHARGE AND THEN REFUSE TO REFUND ME OR LET ME RETURN THE PRODUCT. MY ROOMATE HAD THE SAME ISSUE SHE HAD TO PAY 3 MOTHS OF ADDITIONAL CHARGES. I AM REQUESTING A REFUND I WILL GLADLY RETURN THE ***** FALSE ADVERTISING AND REFUSING REFUNDS OR RETURNS

      Business Response

      Date: 07/19/2025

      Hello there! We hope this message finds you in good spirits. Thank you for being a valued member of the Wuffes family! 
      We sincerely apologize for any confusion regarding your subscription. We want to clarify how our options work to ensure you have the best experience possible. When you made your first purchase, you could choose between a one-time order and a subscription. If you selected a discount during your initial purchase, it set up an auto-ship subscription designed to provide consistent support for your pet based on our feeding guide. 
      You have complete control over your subscription! You can cancel or manage it anytime. 

      We offer three refund options to ensure you have a hassle-free experience:
      Keep for a Partial Refund: You can keep the current order, and we will refund 30% to your original payment method. 
      Reject for a Refund: Please reject the package upon arrival. Once we receive the returned product, we will process a full refund using your original payment method. 
      Return to sender (P.O.) :
      Please take the unopened package to the post office and have it returned to the sender. Once this is done, please let us know so we can process your full refund.
      Just a heads up, the refund might take between 3-5 business days for the refund to reflect in your account. Remember to return only unopened packages. 
      *If your carrier is Better Trucks or Pandion, please let us know to provide more information. 
      Thank you for being a valued customer, and we appreciate your understanding.
      Warm regards,
      ********* at Wuffes Customer Service 


    • Initial Complaint

      Date:07/14/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase for 3 Wuffes Advanced Hip and Joint Support for LARGE DOGS in April and was sent 3 for small breeds. I reached out to the company for an exchange, and they refused and I went back and forth with these people like 20 times and ended up being stuck with the 3 containers because they were incredibly unhelpful in the return process. I immediately cancelled the subscription back in April and was done with this company because they have the worst customer service ever and I ended up taking a loss just to not ever have to deal with them again. Or so I thought. This morning I received a notification that I had a shipment coming from Wuffes and was charged $140.08! I am livid. Again, another ridiculously useless back and forth via email offering me 20% off or something since the item has already shipped. As I read through other complaints, I see that is a typical response. Very very scammy. And they are trying to send me the same useless small breed chews. I feel like I am dealing with robots or something because the responses are incredibly dense. I have never been more frustrated in my life. This is the worst company I have ever had the displeasure of coming across.

      Business Response

      Date: 07/14/2025

      Hello there,

      I'm so sorry to hear about your experience, and I completely understand your frustration. This is absolutely not the experience we want for any of our customers, and we want to make things right.
      To help resolve this as quickly as possible, please email us at ******************************** and include a copy of this complaint along with your order details (such as the order number or any confirmation emails). Once we receive that, well make sure the correct Large Breed Advanced Hip & Joint Support is sent to you.
      We appreciate your patience and the opportunity to correct this. 

      -********* at Wuffes?? 

      Customer Answer

      Date: 07/15/2025

       
      Complaint: 23596980

      I am rejecting this response because: I do not want any more dealings with this business. I want a full refund. This is a scam. They should have offered to send me the correct ones in the first place back in April the first time around when I asked them for it. I cancelled the subscription in April they had no right to charge me again.

      Sincerely,

      ******** *****

      Customer Answer

      Date: 07/22/2025

      I am still waiting for a refund and resolution. 

    • Initial Complaint

      Date:07/13/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted the company for a full refund/return in light of their advertisement for 90-day RISK FREE warranty of their product which states to contact if you are unhappy. I was unhappy because the product did not work out for our dog because our veterinarian recommended that we stop use of the product. There are also scary reviews online where people who used the product ended up having their dog die. The company told me that the 90-day guarantee did not apply to my purchase because my vet advised not to continue use. The company's policy does not state this qualification, and they should honor their guarantee if they advertise it. I attached their website which states their warranty.

      Business Response

      Date: 07/14/2025

      Hello there!
      Our 90-day money-back guarantee is designed to give your pet the best chance to benefit from our supplements. Here's how it works:
      1. Start Daily Use
      Once you receive the supplements, begin giving them to your pet every day as directed.
      2. Use for 90 Days
      Its important to continue giving the supplements daily for 90 days to allow time for the full benefits to show.
      3. Evaluate the Results 
      After 90 days of consistent use, if youre not happy with the results, no worries!
      4. Contact Us
      Reach out to us and let us know. Well refund all the money you spent on the product.
      Note: The 90 days is for daily use of the supplements, not for waiting to claim the warranty. The goal is to ensure your pet gets the full chance to experience the benefits.
      For more details, you can visit: *************************************************.
      Let me know if you need further assistance! 
      Warm regards,
      ********* at Wuffes Customer Service



    • Initial Complaint

      Date:07/10/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company misrepresents the product and is scamming customers with automatic subscriptions. When tried to call the number on the credit card statement to reach customer service, the number was not in service

      Business Response

      Date: 07/14/2025

      Hello there! We hope this message finds you in good spirits. Thank you for being a valued member of the Wuffes family! 
      We sincerely apologize for any confusion regarding your subscription. We want to clarify how our options work to ensure you have the best experience possible. When you made your first purchase, you could choose between a one-time order and a subscription. If you selected a discount during your initial purchase, it set up an auto-ship subscription designed to provide consistent support for your pet based on our feeding guide. 
      You have complete control over your subscription! You can cancel or manage it anytime using this link: Subscription Access. 
      Unfortunately, we cant cancel your latest order since the carrier has already accepted it. If you prefer not to keep this shipment, we kindly ask that you refuse the package upon delivery. Once it is returned to us, well process a refund for you.
      As a gesture of goodwill and to make up for any inconvenience, wed like to offer you a 25% discount on this order. Your satisfaction is our priority, and we want to make sure your preferences are respected. 
      That said, we recommend finishing the full 90-day trial, as many dogs show significant improvement by the end of that period, and you will still be eligible for the 90-day money-back warranty. However, if you still wish to proceed with the return, please let us know, and we will provide the necessary return instructions. *If your carrier is Better Trucks or Pandion, please let us know to provide more information. 
      If you have any questions or need further assistance, please dont hesitate to reach out. Im always here to help and support you!
      Warm regards,
      ********* at Wuffes Customer Service 

    • Initial Complaint

      Date:07/01/2025

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased product on a one-time offer on their website and did not authorize a recurring purchase or subscription. On 6/27 I received a notice that they were shipping me that I was being shipped $135 worth of product I never ordered. When I contacted them the status was label created which means it had not left their facility. They refused to stop the shipment and told me to reject shipment which was coming from ******, not a carrier that will allow for delivery rejection. I meticulously tracked and as of this morning it was set to deliver tomorrow, according to their tracker. It showed up today when I was at work so I was unable to reject shipment. When I asked for a refund they said even though the box has not even been opened they will not accept a return. The box, the product and internal safety mechanisms have not been disrupted so there is no reason they should not be able to take the return.

      Business Response

      Date: 07/03/2025

      Hello!
      Thank you for reaching out and sharing the details of your experience. I completely understand your frustration regarding the recent order and I appreciate you taking the time to explain the situation.
      To clarify, based on our system records, the order was processed as part of a subscription, which is why the shipment was prepared. Once an order reaches the "label created" stage, it is handed over to the carrier, and at that point, we are unable to intercept or stop it.
      As per our policy, we accept returns for unopened products, but to process that, the product must be returned to our facility. 

      We offer three refund options to ensure you have a hassle-free experience:
      Keep for a Partial Refund: You can keep the current order, and we will refund 30% to your original payment method. 
      Reject for a Refund: Please reject the package upon arrival. Once we receive the returned product, we will process a full refund using your original payment method. 
      Return to sender (P.O.) :
      Please take the unopened package to the post office and have it returned to the sender. Once this is done, please let us know so we can process your full refund.
      Just a heads up, the refund might take between 3-5 business days for the refund to reflect in your account. Remember to return only unopened packages. 
      *If your carrier is Better Trucks or Pandion, please let us know to provide more information. 
      Thank you for being a valued customer, and we appreciate your understanding.
      Warm regards,
      ********* at Wuffes Customer Service 

      Customer Answer

      Date: 07/03/2025

       
      Complaint: 23545616

      I am rejecting this response because:  in the submitted message they acknowledge that When you choose a discounted one-time purchase on our website, it sometimes defaults to a subscription option for your convenience; in other word - this auto-opts me in without my consent.  Further, I never received a confirmation email - so the first notice I got of the subscription was when the product was already in a shipped status.

      As such, a 100% refund is the only satisfactory response; I am prepared to return the product to them in completely untouched packaging.  I already reversed the payment on my credit card.


      Sincerely,

      ******* *****

      Business Response

      Date: 07/14/2025

      Hello there! We hope this message finds you in good spirits. Thank you for being a valued member of the Wuffes family! 
      We sincerely apologize for any confusion regarding your subscription. We want to clarify how our options work to ensure you have the best experience possible. When you made your first purchase, you could choose between a one-time order and a subscription. If you selected a discount during your initial purchase, it set up an auto-ship subscription designed to provide consistent support for your pet based on our feeding guide. 
      You have complete control over your subscription! You can cancel or manage it anytime using this link: Subscription Access. 
      Unfortunately, we cant cancel your latest order since the carrier has already accepted it. If you prefer not to keep this shipment, we kindly ask that you refuse the package upon delivery. Once it is returned to us, well process a refund for you.
      As a gesture of goodwill and to make up for any inconvenience, wed like to offer you a 25% discount on this order. Your satisfaction is our priority, and we want to make sure your preferences are respected. 
      That said, we recommend finishing the full 90-day trial, as many dogs show significant improvement by the end of that period, and you will still be eligible for the 90-day money-back warranty. However, if you still wish to proceed with the return, please let us know, and we will provide the necessary return instructions. *If your carrier is Better Trucks or Pandion, please let us know to provide more information. 
      If you have any questions or need further assistance, please dont hesitate to reach out. Im always here to help and support you!
      Warm regards,
      ********* at Wuffes Customer Service 

      Customer Answer

      Date: 07/14/2025

       
      Complaint: 23545616

      I am rejecting this response because:  I am not paying for something I did not order.  Charge has been reversed on my credit card.

      Sincerely,

      ******* *****

      Business Response

      Date: 07/23/2025


      Hello there! 
      Thank you for contacting us regarding your recent order. We understand that you would like to know more about our return options, and Im here to help! 
      We offer three refund options to ensure you have a hassle-free experience:
      Keep for a Partial Refund: You can keep the current order, and we will refund 30% to your original payment method. 
      Reject for a Refund: Please reject the package upon arrival. Once we receive the returned product, we will process a full refund using your original payment method. 
      Return to sender (P.O.) :
      Please take the unopened package to the post office and have it returned to the sender. Once this is done, please let us know so we can process your full refund.
      Just a heads up, the refund might take between 3-5 business days for the refund to reflect in your account. Remember to return only unopened packages. 
      *If your carrier is Better Trucks or Pandion, please let us know to provide more information. 
      Thank you for being a valued customer, and we appreciate your understanding.
      Warm regards,
      ********* at Wuffes Customer Service 

    • Initial Complaint

      Date:06/30/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My dog got hives from these pills I order some than they did a reship I called and canceled and refused shipment and sent them back they said they never got them back and will NOT give me my $174.26 back which is wrong I refused it mailman took it back I JUST WANT MY MONEY BACK I am a senior and was taken advantage of!!!!!

      Business Response

      Date: 07/03/2025

      Hello there! 
      Thank you for contacting us regarding your recent order. We understand that you would like to know more about our return options, and Im here to help! 
      We offer three refund options to ensure you have a hassle-free experience:
      Keep for a Partial Refund: You can keep the current order, and we will refund 30% to your original payment method. 
      Reject for a Refund: Please reject the package upon arrival. Once we receive the returned product, we will process a full refund using your original payment method. 
      Return to sender (P.O.) :
      Please take the unopened package to the post office and have it returned to the sender. Once this is done, please let us know so we can process your full refund.
      Just a heads up, the refund might take between 3-5 business days for the refund to reflect in your account. Remember to return only unopened packages. 
      *If your carrier is Better Trucks or Pandion, please let us know to provide more information. 
      Thank you for being a valued customer, and we appreciate your understanding.
      Warm regards,
      ********* at Wuffes Customer Service 

      Customer Answer

      Date: 07/04/2025

       
      Complaint: 23536027

      I am rejecting this response because: I REFUSED ORDER POST OFFICE PICKED IT UP SCANNED IT AND TOOK OFF WITH IT I ALSO HAD CALLED THATS WHAT SHE TOLD ME TO DO

      Sincerely,

      Suzy ***** *****

      Business Response

      Date: 07/14/2025

      Dear ****
      Thank you for reaching out, and I'm truly sorry to hear about your experience especially regarding your dogs reaction and the return issue. I completely understand how upsetting this must be, and we want to do everything we can to help.
      Please email us at ******************************** with proof of your order (such as your order number or confirmation email). With that information, well be able to investigate your case further and explore refund options or possibly arrange a new delivery, depending on the status of the return.
      Again, we apologize for the inconvenience and appreciate your patience. We're committed to resolving this for you.
      Warm regards,
      ********* at Wuffes??

      Customer Answer

      Date: 07/15/2025

       
      Complaint: 23536027

      I am rejecting this response because:

      Sincerely,

      **** ***** *****

       

       

      THIS COMPANY IS A JOKE !! THEY TAKE PEOPLES MONEY AND WONT GIVE IT BACK THATS OK WUFFLES I WILL HANDLE THIS ANOTHER WAY

    • Initial Complaint

      Date:06/28/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have made 3 total purchases with Wuffes and have had several email correspondences with them. They have a 90 guarantee and it did not work so I emailed to get a refund they gave me the go around several times saying we can give you half off or wait the full 90 days so after some back and forth I waited the 90 days and they proceeded to tell me they cant refund me because I didnt make enough purchases even though I have bank statements to prove it

      Business Response

      Date: 06/30/2025

      Hello there!
      We hope this message finds you in good spirits. Thank you for being a valued member of the Wuffes family! 
      We sincerely apologize for any confusion regarding your subscription. We want to clarify how our options work to ensure you have the best experience possible. Our subscription model is set up to provide consistent support  according to the feeding guide. However, maybe this last order caught you at a bad time or you were not expecting it.  

      Our 90-day money-back guarantee is designed to give your pet the best chance to benefit from our supplements. Here's how it works:
      1. Start Daily Use
      Once you receive the supplements, begin giving them to your pet every day as directed.
      2. Use for 90 Days
      Its important to continue giving the supplements daily for 90 days to allow time for the full benefits to show.
      3. Evaluate the Results 
      After 90 days of consistent use, if youre not happy with the results, no worries!
      4. Contact Us
      Reach out to us and let us know. Well refund all the money you spent on the product.
      Note: The 90 days is for daily use of the supplements, not for waiting to claim the warranty. The goal is to ensure your pet gets the full chance to experience the benefits.
      For more details, you can visit: ************************************************* and email us at ******************************** if you need further assistance with your guarantee! 
      Warm regards,
      ********* at Wuffes Customer Service

    • Initial Complaint

      Date:06/26/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had ordered Wuffes supplements for my pet and the subscription charged on 6/26. I wished to cancel immediately as I had not seen any improvement in my pets well being. I chatted with the ** system which stated you order is eligible for cancellation I requested the cancellation and was sent to a customer service chat. That individual stated I could not cancel my order as the product had already shipped and said the order was submitted at 12:19am and had to be cancelled in 2 hours, when I reviewed the time I received the email I noticed I received the email exactly 2 hours later (2:19am) and as such would have been unable to cancel. I messaged the company immediately (approximately 6:05 am) upon noticing the charge so there was a 4 hour timeframe when I received the email to requesting cancellation. The company is extremely difficult to work with in these situations and even though my account states the order has not been fulfilled the customer service *** is saying it has been which remains to be seen in the system or via email by 8:56am. The customer service is poor and lacks any ability to help the customer in these situations.

      Business Response

      Date: 07/03/2025

      Dear *******,

      Thank you for reaching out and sharing your experience with us regarding your recent order 320612984. 
      After reviewing your case, we identified that the ** system had a bug when checking the order history. The ** agent is only able to cancel orders within the first 2 hours after purchase. Unfortunately, the timing in your case fell just outside this window, which caused confusion during the cancellation process.

      We have escalated this issue to our technical team to ensure it is addressed promptly and does not affect future orders.
      As a resolution, we have processed a full refund of $171.74 to your account.

      We appreciate your patience and understanding, and thank you for bringing this to our attention. If you have any further questions or need assistance, please dont hesitate to reach out.

      Best regards,

      ********* at Wuffes

    • Initial Complaint

      Date:06/24/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My initial order of this product was Order #*********, and I received two jars of the product. After giving it to my dog consistently as advised for 10 days, he had very bad diarrhea, was not eating, and was listless. He was better after the product was stopped. We tried one more time to make sure it wasn't something else, and when he had the same reaction, we discontinued the product. On June 7th I was alerted that Order #********* was confirmed but not yet shipped. I immediately canceled the subscription, and received a confirmation of cancellation on June 8th, but on June 9th, I was alerted that the order was shipped. It arrived as I was leaving for vacation, and upon my return today, I reached out to initiate a refund, which they say they take for 90-days, and was informed that they actually DON'T offer the refund stated on their website, but they would give me 20% back as a "courtesy." I would like to at least get a refund for the jar that was shipped AFTER I cancelled the order. And I would also highly suggest they change their misleading refund policy on their website and in their advertising.

      Business Response

      Date: 07/03/2025

      Hello! 
      Thank you for taking the time to share your experience I truly appreciate your honesty, and Im really sorry to hear your pup had a tough reaction. We always want our products to help, not cause any stress for you or your furry family member.
      In sensitive cases like this, some dogs do experience tummy issues if they start too quickly we always recommend introducing the product gradually to avoid upsetting their stomach. That said, your pets health and your peace of mind are the priority, so I completely understand your decision to discontinue use.
      Regarding your subscription, I can see the order was already processed and handed over to the carrier before your cancellation went through. I know thats frustrating once its with the carrier, we unfortunately cant intercept it. That said, we do want to make this right. 

      Regarding the recent order that shipped after your cancellation request once an order has been processed and handed off to the carrier, we unfortunately cannot stop or cancel it mid-transit. However, you are welcome to return any unopened products for a full refund.

      We offer three refund options to ensure you have a hassle-free experience:
      Keep for a Partial Refund: You can keep the current order, and we will refund 30% to your original payment method. 
      Reject for a Refund: Please reject the package upon arrival. Once we receive the returned product, we will process a full refund using your original payment method. 
      Return to sender (P.O.) :


      Please take the unopened package to the post office and have it returned to the sender. Once this is done, please let us know so we can process your full refund.
      Just a heads up, the refund might take between 3-5 business days for the refund to reflect in your account. Remember to return only unopened packages. 
      *If your carrier is Better Trucks or Pandion, please let us know to provide more information. 

      If you have further questions or would like more details  feel free to email us at ******************************** anytime.

      Thank you for being a valued customer, and we appreciate your understanding.
      Warm regards,
      ********* at Wuffes ****************

       

       

       

      Business Response

      Date: 07/03/2025

      Hello! 
      Thank you for taking the time to share your experience I truly appreciate your honesty, and Im really sorry to hear your pup had a tough reaction. We always want our products to help, not cause any stress for you or your furry family member.
      In sensitive cases like this, some dogs do experience tummy issues if they start too quickly we always recommend introducing the product gradually to avoid upsetting their stomach. That said, your pets health and your peace of mind are the priority, so I completely understand your decision to discontinue use.
      Regarding your subscription, I can see the order was already processed and handed over to the carrier before your cancellation went through. I know thats frustrating once its with the carrier, we unfortunately cant intercept it. That said, we do want to make this right. 

      Regarding the recent order that shipped after your cancellation request once an order has been processed and handed off to the carrier, we unfortunately cannot stop or cancel it mid-transit. However, you are welcome to return any unopened products for a full refund.

      We offer three refund options to ensure you have a hassle-free experience:
      Keep for a Partial Refund: You can keep the current order, and we will refund 30% to your original payment method. 
      Reject for a Refund: Please reject the package upon arrival. Once we receive the returned product, we will process a full refund using your original payment method. 
      Return to sender (P.O.) :


      Please take the unopened package to the post office and have it returned to the sender. Once this is done, please let us know so we can process your full refund.
      Just a heads up, the refund might take between 3-5 business days for the refund to reflect in your account. Remember to return only unopened packages. 
      *If your carrier is Better Trucks or Pandion, please let us know to provide more information. 

      If you have further questions or would like more details  feel free to email us at ******************************** anytime.

      Thank you for being a valued customer, and we appreciate your understanding.
      Warm regards,
      ********* at Wuffes ****************

       

       

       

    • Initial Complaint

      Date:06/18/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I submitted a complaint earlier today. Complaint: ********. I disputed the charge with my bank and reached out to a higher supervisor of the company. They issued me a full refund and it has been RESOLVED

      Customer Answer

      Date: 06/18/2025

      Worst customsr service in the world. Will refuse to issue refund for an order that had not even shipped and was charged only a few hours prior. Also if your dog dies and you cancel the subscription they will charge your card anyways. Fr do not order you'll get ripped off. They say its a 90 day money back guarantee but after your first order they will charge you $150 and make it impossible to cancel without sitting on hold for 3 hours. Then you finally get connected to someone, they refuse to offer a refund stating that I have to wait for it to ship and refuse delivery. The supervisor ***** said he would email me a transcript multiple times and it never happened. Seriously, worst customer service I have ever experienced.

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