Business ProfileforGood Buy Gear, Inc.

I placed an order for two items and on the order there is an option for return insurance to toggle on if you wish for an additional cost. I toggled the insurance on for both items just in case. The day I received the items I knew I no longer needed one of the items. So I requested a return with customer service requesting a refund. The customer service lady ******** is refusing to honor the return insurance claiming I toggled the insurance on after the order. She said all she can do is in store credit AND I have to pay to return the item. I sent her the photographic evidence that I clearly turned on the shipping insurance and she is still refusing to refund me to my original form of payment. It is dishonest business practice to decide at will whether they are going to honor a feature that they provide or not. Why would it even be possible to toggle an insurance feature after the order is delivered? I am very upset and I feel like I was just scammed out of a lot of money in store credit for a business I no longer want to shop with.Additionally, after my email a few days ago the cost of the insurance mysteriously went up. Which you can also see in the images. Its clearly so targeted and shady.