Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribed to the online edition of the Denver Post in June 2025, but am blocked from reading news stories on the site because it says I am not a subscriber. I am a subscriber and I have made two lengthy phone calls to the Post, without the problem being solved. The Post does not allow an online or email interaction with their subscriber service, so I do not have a paper trail. Todays phone conversation led to the representative confirming that she could see my subscription and that it is paid through June 2026. It was a promotional subscription that I got at the Posts website in June 2025, $1 for 12 months access, then around $20/month beginning in June 2026. But I still do not have access to the online Post and their system does not recognise me as a subscriber. I want to read the online Denver Post and use my subscription, but I do not want to have another 20 minute unproductive phone call with them. My time is too valuable to waste it with these pointless and undocumentable phone conversations. I recognise that I didnt pay much, but the point is that I did pay a fee and the Post wont let me read articles.

  

  Business Response

  Date: 07/23/2025

  We have reached out to Mr **** and apologized for the difficulty he had with his digital subscription.

  My manager has reset his login information and it is now working for him.

  ** *****
  Circulation Coordinator

  Customer Answer

  Date: 07/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** ****

• Initial Complaint

  Date:05/14/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a subscriber to the Denver Post for most of the time between 1986 to 2020, but stopped subscribing the first time when their delivery problems became such that I could NOT rely on getting a paper when I was home, or that a vacation hold would be made when I was away, leaving the paper to pile up on my driveway. These delivery issues were never permanently resolved and so I lost patience and cancelled. On a number of occasions thereafter, I received marketing calls and was tempted to give them a try again...yet most of the time, they failed. About two years ago, when I knew I would not be traveling much, I decided to resubscribe at a promotional rate (about $10 per month), however, this time, they decided to play bait and switch with the rates, almost EVERY renewal cycle (monthly). On the first couple of occasions when I called to complain, I received a reduction, YET they STILL continued to bill me for the "specials" (a devious way a scamming a month's subscription for nothing more than advertising) EVEN THOUGH I told them I NEVER wanted the specials. After the third such scam, and a tripling of my subscription, I cancelled, and told them NEVER to call me again with marketing calls. Yet they still do, FROM TELEPHONE NUMBERS NOT ASSOCIATED WITH THEIR BUSINESS. Today when some telemarketer identified himself, I told him to put me through to the office of the CEO and he just cut the line.This company is corrupt on all levels of the word: subscription rates which they double and triple within the second renewal period, spoof charges for the special edition which the customer needs to proactively cancel EVERY time as they won't honor an instruction to do so in advance, and corrupt marketing calling people who have told them not to (and a do not call list will not help, as you know, if you have had a prior relationship).I would like their business practices investigated, publicized, and if they are illegal as opposed to just unethical, prosecuted.

  

  Business Response

  Date: 05/15/2025

  We apologize for the poor service Mr ****** received while subscribing to The Denver Post.  We have spoken to the Distribution Manager in that area about the poor service he received and they are working to get the route straightened out to give better service to our other subscribers.

  We have reached out to our telemarketing and email vendors and asked them to put your phone number and email address on all internal Do Not Contact Lists.
  
  We have also removed your phone number and email address from our database to prevent future marketing efforts.

  We are very sorry you have had such a difficult time with our marketing efforts and apologize for your inconvenience.
  
  Should you have any further issues, please reach out to us at *******************************************************************

  Customer Answer

  Date: 05/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:04/15/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a trial run of the Denver Post in January 2024 because I needed one article for work. I docketed for myself to cancel the subscription before it auto-renewed. I called on or about February 22, 2024 to cancel my subscription. I spoke to a male ***resentative. I recall he tried to "save the subscription" which is fine. I said no and said I wanted to cancel. Instead of cancelling, he just unsubscribed me from the Post's emails so I had no idea I was still subscribed. I called on 4/14/25 and asked for them to credit back my account. I was told ***eatedly by the customer service *** that there was nothing to be done by speaking to a supervisor. When I insisted, I was finally given a supervisor after arguing with the customer service *** for 20 mins. When I spoke to them it took 32 minutes with zero resolution-- it is clear they can see I called in February 2024--they can see I was put on the unsubscribe email list--but I was not cancelled. They record their calls, they should have their call recording--I advised them that ************ was the only number I would have called from. I switched phone carriers, so ******* is mailing me a copy of my February 2024 bill where I will have a specific date and time. When I looked at my emails--I received one email on March 5, 2025 subject line "elevating your experience"... again, I think that was deceptive. Additionally, while looking at the web archive (wayback machine), the only way to cancel a Denver Post subscription in 2024 was to call them. Now they have done it so it can be managed online. Again, I have to believe if you could sign up online you should be able to cancel online.

  

  Business Response

  Date: 04/29/2025

  Ms. ******** - We apologize for the difficulty you had with The Denver Post online edition.
  
  Although our call logs do not show a call was received last February for this account, we will honor the refund request for $156.73.
  
  Member Services is working on this today and the credit will go back to the original credit card used to open the account.  Please give our accounting department a few days to do their part.
  
  If you don't see this credit within two weeks, please give me a call and I will see what I can do to help track it.
  
  Please let us know if you have any questions or concerns.
  
  ** *****
  ************

  Customer Answer

  Date: 04/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:04/09/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ihave an annual subscrition to the print additio of the Denver Post Over approx. the last 12 month's I have not received a paper at least once a week if not more I have reached out to the phone in number for delivery issues provided by the paper It is phone bank where the operators listen and then console you but in fact the problem does not get any further. In mid 2024 I was given the phne number of the Delivery Route manager who was sympathetic and seemed to have the issue resolved for about 10 days. Then the problem resumed. I emailed a coulple of managers in the post editorial staff, never received a reply. Today is the 3rd day in a row without a paper. It's a shame I *** the product just not the delivery mechanism

  

  Business Response

  Date: 04/14/2025

  Our Distribution Center Agent replaced the carrier (terminated his contract) effective 04/10/25, and delivery was made correctly that morning.
  
  The carrier has been replaced and the service will be vastly improved going forward.

  If you have anymore issues with your delivery, after calling into the ************ number, please call me and I can escalate the complaint immediately.

  ** ***** - **************

  Customer Answer

  Date: 04/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:03/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a subscriber to the Denver Post for years. But, in November 2024 when my renewal came up due, and the pricing for 13 weeks was $147.60, plus I never read it any longer I chose to cancel my subscription. I wrote on the renewal form to ****** the subscription, not renew and assumed this would happen on their end. In December I received yet another renewal form, and sent it back with note to cancel. The digital copy still continued to be sent to my email each day, and Sunday paper was being delivered even though I had tried to cancel. Then to my surprise last weekend in the mail I got a notice from a collection agency for amount due $147.60. I called customer service based in the *********** no less. Was informed there was nothing they could do as I needed to CALL in my cancellation. I told them twice to cancel. Finally, in my second call to customer service after getting disconnected, I was told they could adjust 1/2 of the charge. This is not right, but the frustration of dealing with them, and now a collection agency, I paid 1/2. I want that amount paid back to me. Quite the scam they have going on. Watch them.

  

  Business Response

  Date: 03/27/2025

  We apologize for the trouble you went through.

  Our billing department did not forward your returned statement to us so we could cancel your account.

  We will process a refund of $73.80 to your credit card.

  Please let us know if you would like to speak with a Circulation Manager. 

  Customer Answer

  Date: 03/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* ******

  Customer Answer

  Date: 04/06/2025

  Case ********. ****** has not been issued for $73.80. I just checked the credit card and see the charge on March 27, but no refund. Please contact The Denver Post again. Thank you. ********* ******

  

  Business Response

  Date: 04/14/2025

  There was a glitch in accounting that caused a delay to your refund.

  I'm showing the refund was processed on 04/09/25

  Please let me know if you have not received it

  ** ***** - ************

• Initial Complaint

  Date:11/22/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a one year subscription to the Denver Post Newspaper in September 2024 and then in November I cancelled for personal and financial reasons. When I called to cancel I asked when I would get a refund for the remaining part of my subscription, they tried to tell me that they had a no refund policy. I was a subscriber to this paper for at least 15 years and never was told about this. There is nothing on their website about it. It just says cancel anytime. I was told on the phone that they would submit it to whoever they needed to to get a refund. When I did not get one I sent them an e-mail on November 15th asking why. I received a response saying that a refund of the open balance on my account had been requested back to the card on file. On November 19th I e-mailed them again because I still had not received that credit. Unfortunately, I had already paid that payment on the credit card or I would have disputed it. I did not get a response from them at all this time. I checked again today and still no refund. I just want the balance of what I paid them ($267.80) less the weeks that I did get the paper returned to me. I am not sure of the exact day I cancelled but the cancellation was effective starting with the November 10th Sunday paper.

  

  Business Response

  Date: 12/02/2024

  We apologize for the poor service Ms ****** received from our **************** Team.  We have spoken to the **************** Manager about this issue so they can use it for training in the future.
  
  Our accounting department processed a refund for $226.69 on November 20, 2024.  The refund was processed to the credit card on file.
  
  Please see the two attached files for The Denver Post Arbitration and Subscription Terms

  File 1 is posted on every invoice that is sent to our subscribers

  File 2 is posted in the paper everyday

  Should you have any further issues, please reach out to us at *******************************************************************

  Customer Answer

  Date: 12/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:11/21/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Denver Post home delivery while at the ******* in *********** on October 26, 2024. I was told by the Denver Post salesman that I would receive my first newspaper delivery the next day. Thus far I have received no newspapers. When I called the Denver Post to inquire, they said that I didnt provide the salesman my email and that is why I had not received a newspaper. That is incorrect, I did provide my email and was to receive both mailed and digital delivery. The representative said that there are no refunds. All I want is my $29.99 returned to my credit card. Thank you.

  

  Business Response

  Date: 12/02/2024

  We are sorry for the miscommunication from our staff.   We no longer deliver in your area. 

  A full refund of $29.99 has been requested from accounting and will be credited back to the credit card on file.

  Should you have any further issues, please reach out to us at *******************************************************************

   

  Customer Answer

  Date: 12/05/2024

   
  Complaint: 22588548
  
  I am rejecting this response because: I accept the resolution to refund me the $29.99 however the credit card on file is no longer valid.  Please send me a check payable to ****** *** at  **************************************************************************************************; 80109 
  
  Sincerely,
  
  ****** *********

  

  Business Response

  Date: 12/18/2024

  According to our *************** Group:

  Payments must be refunded in the same way the payment was taken.  If the card is no longer active and a new card for the customer has not been issued
  the bank or ********** would issue a check and sent it to the last address they have for the customer providing there isn't a negative balance on the card. 
  If there is a negative balance then the bank or ********** will usually keep it to cover part or all of the negative balance.  
  
  Our system shows this refund was sent back to a **** ending in 5381 on 12/2/24.  The customer needs to contact them to double check that they received it and what 
  they did with it.

  Customer Answer

  Date: 12/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:11/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fraudulent bill collection. I had no access to digital newspaper service due to their terrible user interface and the fact that I was unable to log in. I decided to ignore it bc no I longer enjoyed the paper. The Denver Post automatically renewed my subscription despite the fact that I had not accessed their online paper for many months ( bc of tech isssues on their end) In addition, I also had a new credit card so the old card on file no longer worked. Instead of contacting me by mail. Phone or email, they began having account services call me to badger me on the phone many times a day. I owed a balance of $22 which I paid ( although this was totally fraudulent as I never agreed to resubscribe when the subscription ended ) and the balance is zero. However, the **************** continue to badger me with multiple calls a day.

  

  Business Response

  Date: 12/02/2024

  We have reached out to our telemarketing and email vendors and asked them to put your phone number on all internal Do Not Contact Lists.
  
  We have also removed your phone number from our database to prevent future marketing efforts.
  We are very sorry you have had such a difficult time with our marketing efforts and apologize for your inconvenience.
  
  Should you have any further issues, please reach out to us at *****************************************

• Initial Complaint

  Date:11/05/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email from The Denver Post asking me to renew my subscription. I clicked on the link and did the renewal for 52 weeks of digital subscription at $65 plus tax, total of $72.13. I received a confirmation email at that amount, but when I started a chat with an online Denver Post representative to update my address, she informed me that the subscription is actually $143.88. The online renewal link was incorrect from her perspective. I think this is a fraudulent offer. I would like my original rate and confirmation to be honored.

  

  Business Response

  Date: 11/08/2024

  Thank you for bringing this problem to our attention, and we apologize for the mix-up.
  
  A **************** person, *****, emailed ******* on 11/05/24 and let her know we are honoring the special rate of $65.00.
  
  We have also processed a billing address change to a PO Box effective 11/06/24.  If this is not correct, please contact **************** at ************ and let them know the correct address.

• Initial Complaint

  Date:10/16/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I asked for a subscription to the Denver Post newspaper for 6 months and paid $255.85 for this on August 22, 2024. The check was cashed on August 26, 2024. I have never received a newspaper. I have requested a refund at least five times and still have not received a refund after nearly two months.I simply want a refund as the newspaper service has not been provided. A total refund will fulfill my complaint.

  

  Business Response

  Date: 10/24/2024

  We apologize for the poor service Mr ********** received while subscribing to The Denver Post.  We have spoken to the Distribution Manager in that area about the poor service he received and they are working to get the route straightened out to give better service to our other subscribers.
  
  Our accounting department processed a refund for $250.49 on October 16, 2024.   Mr ********** should receive the refund, via ****,  within 7-10 business days.

   

  
  

  Customer Answer

  Date: 10/28/2024

   
  Better Business Bureau:
  
  Thank you for your assistance to settle this dispute.  You have been extremely helpful.  I received a refund check of $250.40 rather than my original cost, but I am satisfied.

  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** **********